Last post on Nov 24, 2013 at 5:11 PM
You are in the Sedans
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Lexus IS 250, Toyota Avalon, Cadillac STS, Volkswagen New Beetle, Infiniti G35, Mazda CX-7, Chrysler PT Cruiser, Saab 9-3, Jeep Liberty, Coupe, Hatchback, Sedan, Wagon, SUV
Go to NHTSA to file a safety complaint.
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#108 of 166 Exploding Sunroof - 2007 Sonata
Dec 20, 2012 (4:53 am)
On December 26th, 2010, I was entering the highway in my 2007 Hyundai Sonata with my wife, mom, and two young children when I hear a noise that sounded like a shutgun going off above our heads. When I pulled over to inspect my vehicle I noticed that there was a large hole in my sunroof. Fortunately I had the sun shade pulled and nobody was injured.
I took it to the dealership but they wouldn't do anything since my warranty expired...my extended warranty wouldn't touch it either. My insurance company wouldn't cover it since I didn't think anything struck the glass, they felt it was a vehicle defect, not an accident.
To make a long story short, I ended up contacting Hyundai USA's corporate offices, submitting a bunch of paperwork, and they wouldn't do anything. I had to pay the $650 or whatever to have it repaired. While I am thankful no one was hurt, I feel they should have covered this.
Now that Hyundai has issued a recall on 2012 Veloster cars due to exploding sunroofs, I am revisiting my claim with them.
#109 of 166 exploded VW Passatt Sunroof
Jan 01, 2013 (10:51 pm)
We have a 2001.5 VW Passatt, 110,000 miles. On 12/31/12 we heard a very loud double explosion while driving 65 mph in clear conditions at 34 degrees F. The sunroof had exploded. Glass shattered all over us. We did not see any flying rocks, and were not near other cars. We had gone under a few overpasses and wondered if someone had thrown a large rock. We had driven for about 150 miles at the time, and 50 miles earlier had driven through some snow and 29 degrees at the coldest. Prior to this time we had not opened the sunroof for at least a couple of months. We did have the inside shade open. We bought the car new with the sunroof already installed. We were in shock for a few minutes, but found a Home Depot and taped card board over the opening to complete our trip. Do we look for a body shop that has experience with VW? Will call our local mechanic. Had never heard of this problem. Do we report this to traffic safety? Is an older car exempt from safety concerns? Hope this does not happen often to others. Very scary
#110 of 166 2013 Venza Sunroof Imploded
Feb 25, 2013 (6:13 pm)
My sunroof was open, my husband was driving and I was reading a book in the passengers seat cruising down the Interstate. Without warning glass started raining down on us. There was no sound (like a rock hitting) or other warning, the glass just started falling on us. Luckily my husband was wearing a baseball cap or he might have been blinded by the falling glass resulting in an accident or injury. We were so shocked, we limped off at the next exit and pulled over. It looked like a stress fracture to us as both sides of the sunroof were at 45 degree angles. How could the alleged "rock" that we didn't hear manage to break the glass from two different locations (pictures available). Our car is less than 3 months old! The Dealership is repairing, but the repair is on my insurance. The Service Manager said they use tempered glass that is designed to shatter...on a roof. I think this is an engineering defect and a safety issue. Although my moon roof is being repaired, I doubt I'll use it ever again. I am taking it to have 3M film applied to the glass to prevent the glass from showering us again. It is a very unpleasant occurrence.
#111 of 166 Re: 2013 Venza Sunroof Imploded [denee246]
Feb 26, 2013 (6:16 pm)
I had a Scion (Toyota) with the same problem. It was under warranty but Toyota refused to pay for the repair. I took them to arbitration (explained in your owner manual) and they paid for the repair. I suggest you do the same. It can all be handled through the mail.
#112 of 166 Re:Window Exploding
Apr 04, 2013 (8:03 pm)
Rear passenger window on 2011 KIA Sorento exploded for no apparent reason while driving on I-75 in 72 degree weather on a beautiful day. KIA refused to replace, even with the bumper to bumper warranty purchased with vehicle.
May 20, 2013 (5:55 pm)
Bought the 2013 Venza less that two months ago with 6 miles on it. Salesman went on about how GREAT this vehicle is, bought the warranty the finance guy said "everything but the brakes" were covered and guess what? They aren't covering the phantom EXPLODING sun roof!! NOT happy about the sudden "I don't know them" syndrome I got from the dealer. They are blaming it on Toyota but I think it's just like every other dealer out there, once they got ya they leave ya. Oh yes, they talk to you like they owe you money. they sold you a hand full of rocks and they promised they would be marbles...My bad, It wont ever happen again.
#114 of 166 Re: Sunroof Explosion [poppyandhoney]
May 20, 2013 (8:22 pm)
I had the same problem with a Scion Tc. I took them to arbitration and they paid. Procedure is in your Toyota owners manual.
#115 of 166 Re: Sunroof Explosion [poppyandhoney]
May 21, 2013 (5:05 am)
I bought a 2013 Venza 12/15/12. Feb. 22, 2013, my moonroof shattered as we were driving down the interstate. Very scary and made a mess of my car. It seems a stress fracture to us. Please post your experience at https://www-odi.nhtsa.dot.gov/VehicleComplaint. Toyota does not notify their dealers of any problems until there are several. The moonroof raining down on you is a serious safety issue--could have blinded the driver resulting in a wreck. Mine wasn't covered under warranty either. Now moon roof grinds from glass remaining. I share your pain.
#116 of 166 Re: Sunroof Explosion [denee246]
May 21, 2013 (5:36 am)
I had this happen on a 2009 BMW about six months after I got it. Just coincidentally I mentioned it to a friend who said it had happened to him with a new shower enclosure. He had just had the bathroom renovated, and heard a loud bang. Fortunately the bathroom was vacant at the time. He said it was like shrapnel exploded, destroying all the new work. Amidst fighting with contractors and manufacturers he did some research and found an architectural white paper, which reported that spontaneous shattering is a known phenomenon of tempered glass. Every so many units per the millions manufactured have microscopic defects that cause the glass to shatter. The auto dealers automatically tell you something hit the glass, which in most cases is not true. But it's a fight to get them pay for the repair.
#117 of 166 2013 Hyundai Sante Fe sunroof exploded
May 27, 2013 (10:19 am)
My 2013 Hyundai Sante Fe sunroof exploded for no reason. The weather was mild at the time (59 degrees). I was traveling at 60 mph on the freeway, and the roof was open to the vented position at the time. It sounded like a gunshot. Glass showered the inside of the car.