Last post on Nov 16, 2013 at 11:28 AM
You are in the Acura TL
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Acura TL, Audio, Sedan
#186 of 308 Re: HFL Not Working--Next Steps [janetlp]
Jun 28, 2011 (2:42 pm)
Hello, I just came back from the Thomas Acura Dealer because my Hands Free Bluetooth is stuck in "booting" and they quoted me 699.99 for unit. This did not include installation. I have a 2006 Acura TL. 4.5 years and it failed. They told me it is a common problem and have these Bluetooth Control Units in stock. I am not going to pay over 700.00 for this!! I am on-board for a class action law suit!
Jun 28, 2011 (3:24 pm)
I feel your pain, and I would rather spend the money on an after market than give Acura a dime to fix something that in my opinion should not die after 4 years, and if I pay to fix it who is to say I wouldn't have to go through this again in another 4-5 years! I have a $40.00 Motorola Bluetooth headset that is about a year older than my 2006 Acura that still works great today. As the previous poster mentioned, we can't organize a class action law suit, plus I agree that we would not be the real winners in that scenario. I know I sound like a broken record, but I truley believe this is a true flaw in there technology and this should be a recall item. I still need to get that letter out to the CEO of Honda for all it is worth.
#188 of 308 07 acura handsfree
Jun 29, 2011 (11:51 am)
i have a 07 TL and it froze up about a week ago stuck on booting also .. niello Acura quoted $800+ for the fix ..i think these defective hands-free units should be recalled, here in California its the law for hands-free cant be on the phone while driving, or its a ticket , so we rely on these units, its a shame .
#189 of 308 Re: HFL Not Working--Next Steps [janetlp]
Jul 12, 2011 (5:51 pm)
Hi, I have an 04 and my Hands Free Link when out a few months ago. I have googled this problem a few different times and found that this is more than just a one off issue for ACURA!
I guess that I am lucky that mine lasted 6 Years; but I am disappointed that a vehicle in this price range would have such a significant issue with something so simple and have no resolution or recourse for their consumers.
Ironically, I just started looking at the 2012, but I am EXTREMELY hesitant to purchase another Acura because of the lack of accountability. I think I can funnel my next $45,000.00 to a manufacturer that is willing to be accountable for their vehicle in its entierty; especially when they know they pushed a defective product to market.
I would gladly sign a petition and follow up with legal recourse.
#190 of 308 Re: HFL Not Working--Next Steps [5050iam]
Jul 13, 2011 (6:04 am)
To Everyone who has been following this discussion:
I encourage you all to call Acura Client relations at (800) 382-2238. I did and it paid off.
Be prepared to answer a bunch of seemingly irrelevant questions (they want to know if you are a "loyal" Acura client and will need your VIN. (I've owned at least 2 Hondas and 3 Acuras over my driving life.)
They are also going to ask if you have taken your car to a dealer and had any diagnostics done on the car. Have all your information ready.
I threw around the class action lawsuit at first, which was blown off by the rep I spoke with because the maker of the HFL (Johnsson (sp?) Controls) is the only manufacturer for all the handsfree products for almost all the cars out there.
After several discussions and a trip to the dealer, however, Acura paid for 80% of the cost of a new HFL (I just got the car back last Friday). FYI, I had to replace my second battery in 4 1/2 years (don't know if that's another issue with the car). The service rep at the dealer also told me (and I'm not sure why this is the case or if it's an accurate statement) that it's better if you pay a portion of the replacement because you get the full warranty.
It's certainly worth the time to make the call plus if they get enough of these calls maybe they'll do something preemptive to get these things fixed.
Good luck and keep us posted.
#191 of 308 Next step....
Jul 13, 2011 (5:30 pm)
Thx janetlp I made the call and now need to take in my car to have a diagnostics done, The rep basically said- they would not tell me to get the diagnostics if Acura for sure was not going to help on the cost of repair.. SO with that said I will let you know how my situation turns out next week!
#192 of 308 Re: HFL Not Working--Next Steps [janetlp]
Jul 20, 2011 (6:57 pm)
Thanks for the tip. I called the number and spoke them. I took it into the dealership and they diagnosed my car at no cost, and Acura will cover the bulk of the cost. Out the door will be $230.00. What is funny is they want to know how many other Acura's or Honda's you have owned and how much you have used the dealerships for maintenance and repairs, and that weighs in their decision as to how much they will help you. As long as Acura is willing to pay the bulk of the cost, I'm fine paying 20-30% of the cost.
#193 of 308 Not Satisfied
Jul 20, 2011 (7:48 pm)
Mine did not go as well as the previous 2 people have, I was told Acura would pay for 25% pf the cost~ which still left me with over 550$ in cost~ I told them NO THANKS! It's really unfair business if they are basing what percent to pay as in how many times you have taken your car to the dealer, or how many Honda/Acura's you have. If this is how they are going to do business, I will be quite surprised if many will continue to buy from them.
In the real world you gain people's trust and appreciation and keep it. In the manner you do business with them from Day1..
#194 of 308 Re: HFL Not Working--Next Steps [06acuratl]
Jul 20, 2011 (7:49 pm)
That's about what I paid. Apparently they are willing to help you if you are a "loyal" customer. That's why I wrote about the "intake" questions.
I was pretty annoyed when I was asked all those questions so I asked why the customer care rep why they were asking them. That's when I learned about loyalty factor.
For all you out there without the HFL, please call Acura. They need to hear form us. They really need to be innundated.
Good luck to you all.
#195 of 308 Re: Not Satisfied [turie]
Jul 20, 2011 (7:50 pm)
What year is your Acura?