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Acura TL Bluetooth/HandsFree Link Problems

289 messages,  Last post on May 12, 2013 at 4:46 AM

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What is this discussion about? Acura TL, Audio, Sedan

Messages Page 16 of 29

#149 of 289 2004 TL Hands Free Link Resolved by efgraphx

Mar 15, 2011 (6:16 am)

Hi. Just want to let everyone know that I had the dealer replace my HFL yesterday. The cost was $474.00 was used the "Goodwill Concideration." I now have a 1 year/12000 mile warrenty on this as it is a new improved HFL.
  It was alot of work, but it finally paid off. I have a 2004 Acura TL with Navi and of course, was out of warranty. After researching the problems assoicated with the Unit, I gathered all this information including the Bulletin 05-020. At first, my dealer wasn't too helpful, but through persistence and facts, I was able to get this done. You guys helped me out in so many ways, as well as the internet. So my advice to all in need of a new unit, plan your strategy, then make your move. I called Johnson Controls and spoke to the top guys in the automotive/bluetooth division. And spoke to Handsfreelink.com personal. I covered all my bases before I proceeded.
  My next replacement will be the dashboard, as it is cracking. Time to start the research. And I think my Dealer is ready for me as they know I mean business.
Good Luck Everyone!

#150 of 289 2007 TSX HFL Problems by glenn_n

Mar 16, 2011 (9:08 am)

Replying to: efgraphx (Mar 15, 2011 6:16 am)
My situation has gone from bad to worse. I insisted that they replace my HFL due to poor sound quality on the other end (about 50% of people I talk complain that they cannot understand me). Local Acura service says it sounds fine, but I also have a Motorola BT speakerphone that sounds much better. Recordings left on my home answering machine clearly demonstrate the difference, but the dealer service says no, the HFL sounds normal to him.
 
Anyway, they replaced the part in the roof area - apparently this is the HFL microphone, but not the actual HFL controller. Since that time I have had a number of new problems: intermittent failure to link BT, intermittent failure to recognize my dialing instructions, intermittent failure to drop BT link when car is turned off (and no call is in progress), BT establishing new link to phone 5 minutes after car is turned off!
 
It sounds like the HFL controller is now on the fritz, but if it is NOT located in the roof with the HFL microphone, I wonder why these problems began as soon as the microphone was replaced?

#151 of 289 Re: HandsFreeLink stopped working [anniebe] by kmitchell00

Mar 22, 2011 (2:23 pm)

Replying to: anniebe (Mar 15, 2010 8:24 am)
Funny! The first part of March I also suddenly lost connectivity between my HFL and iPhone 3G. Called HFL customer service and they could not help with re-pairing my phone. Told me to take it to the dealer and they said I need a new unit. Cost to replace $1,000!!! Glad I checked here first. Sounds like something's fishy with HFL

#152 of 289 2007 Acura TL HFL Not Working by clo73

Mar 25, 2011 (10:08 am)

I am in agreement that this HFL needs to become a class action suit of some kind. My HFL was out of service at 56,000 miles and is very expensive to replace. I consider this a defective part. Acura offered little or no help. Of course not when you can make that kind of profit selling replacement parts. If anyone begins a suit, please contact me by email.

#153 of 289 2005 Acura TL HFL quit working by kshaid

Apr 04, 2011 (1:04 pm)

I'm experiencing the same frustrating situation. It has worked just fine for 5 years and just 2 weeks ago when we bought a new BT phone and tried to pair it, it quit working. We called Acura support and they walked us through resetting it and none of that worked. The BT buttons on the steering wheel do not work at all. Today, we were charged a $100 diagnostic charge for them just to tell us what you guys already know. Then, they quoted us $800 for the repair (I can't remember if that included the $150 labor charge or just for the part). Of course it is out of warranty now so we would be footing the bill. I DON'T think so. I believe I'll be circling back with them with all of your prior posts to see if I can get it repaired for free. This is ridiculous.

#154 of 289 Devices do not Recognize HandsFree by 06acuratl

Apr 06, 2011 (7:57 pm)

I am having an issue with my car handsfree link bluetooth system for my 06 Acura TL. It stopped working last week with my phone. I have tried to pair it, along with other phones since, and no phones will recognize the car bluetooth (HandsFree). Also tried disconnecting the car battery and did not do the trick. Was curious if anyone else ran into similar problem?

#155 of 289 Re: 2004 TL Hands Free Link Resolved [efgraphx] by jpapirmeister

Apr 07, 2011 (3:14 pm)

Replying to: efgraphx (Mar 15, 2011 6:16 am)
Hello:
I am a new member of the "Bluetooth handsfree link suddenly stops working" club. I have a 2005 TL. Dealer wants $950 to replace bluetooth unit. Can you email to me this Bulletin 05-020 and what ever else I could use to get dealer to repair/replace my unit for free, or for a much reduced price. It was the reason I bought this car, b/c I am always driving and stuck in traffic and need to make calls hands-free. Thank you very much. Jim

#156 of 289 Re: 2004 TL Hands Free Link Resolved [jpapirmeister] by kari524

Apr 07, 2011 (3:48 pm)

Replying to: jpapirmeister (Apr 07, 2011 3:14 pm)
Try this link http://www.alldatadiy.com/TSB/01/04010949.html
I was shocked on how many recalls on the 04 there are for various reasons

#157 of 289 Re: 2004 TL Hands Free Link Resolved [jpapirmeister] by efgraphx

Apr 07, 2011 (5:34 pm)

Replying to: jpapirmeister (Apr 07, 2011 3:14 pm)
The link to the Bulletin is:
http://www.acuraworld.com/tsb/3gTL/b05-020.pdf
This should help as it did for me. Just remeber to mention the bulletin and print it out for them. Also,
 "Out of warranty: Any repair performed after warranty
expiration may be eligible for goodwill consideration by
the District Parts and Service Manager or your Zone
Office. You must request consideration, and get a
decision, before starting work." As mentioned in this bulletin. This saved me $$$. Remember I as I mentione in my prevous post, I ended up paying $474 + Tax = $504. But it was worth it as it is now has a one year warranty.
Good Luck and stick to it!! I even called Johnson Controls who manifactured this HLF which also helped. I would give you their number but I no longer have it.

#158 of 289 Re: Devices do not Recognize HandsFree [06acuratl] by shawnalex1381

Apr 07, 2011 (6:39 pm)

Replying to: 06acuratl (Apr 06, 2011 7:57 pm)
I bought a 2006 Acura TL yesterday from Cerritos Acura and when I got home I tried to set up my iPhone 4. The buttons on the steering wheel won't work at all. I also found that my heated seats don't warm up either, lights are on but nobodys home sort of speak. How many miles are on your Acura, and what other issues should I be looking forward to?
 
Thank you,
Shawn

Messages Page 16 of 29

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