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Acura TL Bluetooth/HandsFree Link Problems

289 messages,  Last post on May 12, 2013 at 4:46 AM

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What is this discussion about? Acura TL, Audio, Sedan

Messages Page 16 of 30

#146 of 289 2006 - BT Handsfree Link Booting up Error - Fixed for free by acura by kylechoffman

Mar 10, 2011 (11:16 am)

I thought I would weigh in on this because I have been reading this forum on this issue and my wife's 2006 TL had this issue occur last month. I did research on the issue on here as well as other acura forums and gathered a lot of facts on this issue prior to calling our dealership, Acura Escondido in San Diego Ca. I told them that this was a common problem with TLs, mentioned the service bulletin that covers 2004 TLs and asked them to look at it for free and if it was indeed the problem that I mentioned and is all over the web (6000 hits on google search on this issue), that Acura pay for it. So they agreed to look at it today and after confirming what I told them, consulted with ACURA USA and are picking up the cost of the labor and a new HFL module. I recommend all of you taking the same approach and wish you all the success I had.

#147 of 289 Re: 2006 - BT Handsfree Link Booting up Error - Fixed for free by acura [kylechoffman] by andrewjam

Mar 10, 2011 (11:45 am)

Replying to: kylechoffman (Mar 10, 2011 11:16 am)
Thanks Kyle.

#148 of 289 Re: 2006 - BT Handsfree Link Booting up Error - Fixed for free by acura [kylechoffman] by kpokry01

Mar 12, 2011 (10:29 am)

Replying to: kylechoffman (Mar 10, 2011 11:16 am)
I went to the same dealer about 6 months ago and they told me it was going to cost about $800. I will be calling them shortly to make sure I get the same deal you received. Thanks for the post!

#149 of 289 2004 TL Hands Free Link Resolved by efgraphx

Mar 15, 2011 (6:16 am)

Hi. Just want to let everyone know that I had the dealer replace my HFL yesterday. The cost was $474.00 was used the "Goodwill Concideration." I now have a 1 year/12000 mile warrenty on this as it is a new improved HFL.
  It was alot of work, but it finally paid off. I have a 2004 Acura TL with Navi and of course, was out of warranty. After researching the problems assoicated with the Unit, I gathered all this information including the Bulletin 05-020. At first, my dealer wasn't too helpful, but through persistence and facts, I was able to get this done. You guys helped me out in so many ways, as well as the internet. So my advice to all in need of a new unit, plan your strategy, then make your move. I called Johnson Controls and spoke to the top guys in the automotive/bluetooth division. And spoke to Handsfreelink.com personal. I covered all my bases before I proceeded.
  My next replacement will be the dashboard, as it is cracking. Time to start the research. And I think my Dealer is ready for me as they know I mean business.
Good Luck Everyone!

#150 of 289 2007 TSX HFL Problems by glenn_n

Mar 16, 2011 (9:08 am)

Replying to: efgraphx (Mar 15, 2011 6:16 am)
My situation has gone from bad to worse. I insisted that they replace my HFL due to poor sound quality on the other end (about 50% of people I talk complain that they cannot understand me). Local Acura service says it sounds fine, but I also have a Motorola BT speakerphone that sounds much better. Recordings left on my home answering machine clearly demonstrate the difference, but the dealer service says no, the HFL sounds normal to him.
 
Anyway, they replaced the part in the roof area - apparently this is the HFL microphone, but not the actual HFL controller. Since that time I have had a number of new problems: intermittent failure to link BT, intermittent failure to recognize my dialing instructions, intermittent failure to drop BT link when car is turned off (and no call is in progress), BT establishing new link to phone 5 minutes after car is turned off!
 
It sounds like the HFL controller is now on the fritz, but if it is NOT located in the roof with the HFL microphone, I wonder why these problems began as soon as the microphone was replaced?

#151 of 289 Re: HandsFreeLink stopped working [anniebe] by kmitchell00

Mar 22, 2011 (2:23 pm)

Replying to: anniebe (Mar 15, 2010 8:24 am)
Funny! The first part of March I also suddenly lost connectivity between my HFL and iPhone 3G. Called HFL customer service and they could not help with re-pairing my phone. Told me to take it to the dealer and they said I need a new unit. Cost to replace $1,000!!! Glad I checked here first. Sounds like something's fishy with HFL

#152 of 289 2007 Acura TL HFL Not Working by clo73

Mar 25, 2011 (10:08 am)

I am in agreement that this HFL needs to become a class action suit of some kind. My HFL was out of service at 56,000 miles and is very expensive to replace. I consider this a defective part. Acura offered little or no help. Of course not when you can make that kind of profit selling replacement parts. If anyone begins a suit, please contact me by email.

#153 of 289 2005 Acura TL HFL quit working by kshaid

Apr 04, 2011 (1:04 pm)

I'm experiencing the same frustrating situation. It has worked just fine for 5 years and just 2 weeks ago when we bought a new BT phone and tried to pair it, it quit working. We called Acura support and they walked us through resetting it and none of that worked. The BT buttons on the steering wheel do not work at all. Today, we were charged a $100 diagnostic charge for them just to tell us what you guys already know. Then, they quoted us $800 for the repair (I can't remember if that included the $150 labor charge or just for the part). Of course it is out of warranty now so we would be footing the bill. I DON'T think so. I believe I'll be circling back with them with all of your prior posts to see if I can get it repaired for free. This is ridiculous.

#154 of 289 Devices do not Recognize HandsFree by 06acuratl

Apr 06, 2011 (7:57 pm)

I am having an issue with my car handsfree link bluetooth system for my 06 Acura TL. It stopped working last week with my phone. I have tried to pair it, along with other phones since, and no phones will recognize the car bluetooth (HandsFree). Also tried disconnecting the car battery and did not do the trick. Was curious if anyone else ran into similar problem?

#155 of 289 Re: 2004 TL Hands Free Link Resolved [efgraphx] by jpapirmeister

Apr 07, 2011 (3:14 pm)

Replying to: efgraphx (Mar 15, 2011 6:16 am)
Hello:
I am a new member of the "Bluetooth handsfree link suddenly stops working" club. I have a 2005 TL. Dealer wants $950 to replace bluetooth unit. Can you email to me this Bulletin 05-020 and what ever else I could use to get dealer to repair/replace my unit for free, or for a much reduced price. It was the reason I bought this car, b/c I am always driving and stuck in traffic and need to make calls hands-free. Thank you very much. Jim

Messages Page 16 of 30

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