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Cadillac SRX reliability, maintenance and quality

156 messages,  Last post on May 08, 2013 at 5:00 PM

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What is this discussion about? Cadillac SRX, SUV

Messages Page 10 of 16

#91 of 156 Re: My 09 SRX has had 43 problems in the last 2 years... [dlcole76054] by thewiz

Oct 31, 2011 (7:59 am)

Replying to: dlcole76054 (Oct 14, 2011 3:42 pm)
Dicole,
 
My wife has a 2004 Volvo that has never been in the shop for anything other then standard routine maintenance items like Oil Changes. I am seriously considering trading my SRX in on a 2012 Volvo CX90.
 
An up-date since my original post of 43 items... My SRX has been in the shop for 3 more things... making a total of 46 Items.
 
44. Overhead 2nd row Light/AC Control falls. (Replaced.)
 
45. Roof Trim, Passenger Side, Fail “Broke” (3nd Time) (Replaced)
 
46. Steering Wheel Heater Element fail. (Replaced Steering Wheel)
 
The only thing about Cadillac I have found to be worse then then my SRX, is the Customer Service Department. I've been trying for over a month now to converse with them. But once they have your VIN and tag your car a problem car, they avoid talking to you by telling you that you can only speak with the district representative assigned to your case, and of course that person never answers the phone or returns calls.

#92 of 156 Re: 2011 SRX Underpowered [paulscaddy] by 08srxlemon

Nov 03, 2011 (7:31 pm)

Replying to: paulscaddy (May 14, 2011 6:38 am)
Yes and burning oil too...

#93 of 156 2011 SRX sunroof issue by jimpeddycord

Dec 12, 2011 (8:22 am)

Well, I have not been so unlucky as thewhiz, but in the 10 months that I have had this car it has been in for service more times than any other car that I've owned (16 new cars since 1982).
Every time I have it in I complain about the sunroof making a rattling noise that sounds like metal tapping metal. They have reseated the sunroof twice, "made adjustments" and so forth, but after the last "repair" on 12/9 it is rattling worse than ever.
Other issues that I've had with this car:
A/C would not turn off (it was 10 degrees outside). Needed a firmware update.
Leather on drivers seat started scrunching up. Replaced the leather.
Car acted as if it was overheating when it really wasn't. Module replaced.
Driver side heated seat not working. "pinched wire".
2 times for the sunroof only.
I believe that the entire panoramic assembly needs to be replaced and so far that hasn't happened.
Now it is time to start escalating the issue. When people get in your Cadillac they are not supposed to be asking questions about a rattling sound.

#94 of 156 2010 SRX by gmorgn

Dec 13, 2011 (8:01 pm)

Okay, I cant hold back...This is my second SRX from the same dealer Don Massey, Denver (who has been great).bought the 2010 SRX in Aug 2009. Has been into the shop more times than I can afford to take off work. It has now taken a "Christine" route as the rear deck opens any time it wants as long as it is in park. The seat belt light wont go off even when buckled in. Cadillacs answer is that there must be fluids or something.... yeah right. Had the radiator replaced for a leak out of a hole that isnt even connected in this model. The front end rattles over bumps, one mechanic said yup, something wrong there,but since they couldnt find an issue, all of a sudden it's normal. The headlights are so dim that I had to purchase the driving light kit ($900.00) just so I could see down my side street. Answer was, this version dosent have HID, so thats all you get. Have had it in for several minor but irritating issues. I am really worried when this vehicle comes out of warranty. This is my fourth Cadillac and I know the 2010 SRX model was bound to have some bugs, but I do not like the way GM tries to mickey mouse the repairs. You have a good car...stand by it.

#95 of 156 Dim lights by jimpeddycord

Dec 17, 2011 (1:39 pm)

I agree with gmorgn - The low beams on our 2011 SRX are so dim that they are dangerous.
I'm going to install brighter replacement bulbs or maybe convert them to HID. Like hell I'm going to pay dealer prices though. Looking to do it myself. Unfortunately you have to take the front bumper cover off for the HID conversion, which looks like sort of a pain.

#96 of 156 06 SRX Timing Chain/ Roof/ Eng Light - Worthless Car by krey3

Feb 15, 2012 (2:42 pm)

I am sooooo frustrated with my 06 SRX. In Aug 2011 the timing chain broke. It took 5 months, going back and forth with the Dealer (Lehmers GMC in Concord CA) and GM Corporate about the repair and cost. Originally I was advised a new engine would be needed at a cost of $10,000! For months we went back and forth about the type of repair and cost. It was finally determined GM would pay 1/2. My out of pocket cost was $2300.
 
I pick up my car on January 13, 2012. Yes, 5 months later. On February 14, 2012, 1 month and 1 day later, the engine light came on. OMG!!!!!!! What now????? I felt a slight loss in power, looked at the control panel and saw the engine light on. Today I will call Lehmers GMC in Concord to make an appointment.
 
This is way more stress than I can handle!!!!!! Oh I failed to mention my beautiful panoramic sunroof fails to close!!!!
 
I am convinced many of us Caddy Owners were sold LEMONS!!!y

#97 of 156 Re: 06 SRX Timing Chain/ Roof/ Eng Light - Worthless Car [krey3] by gmcustsvcsarah

Feb 16, 2012 (11:30 am)

Replying to: krey3 (Feb 15, 2012 2:42 pm)
I am sorry to read about how stressed you are as a result of the vehicle concerns you have with your SRX. If you were interested, we could get a Service Request set up with us which would allow us to get in contact with your dealership and stay with you through the process of getting these things resolved. Please send us an email to the address located in my Edmunds profile with more information (please include your name/Edmunds username, contact information, the last 8 digits of your VIN and current mileage, and the name of your involved dealership). My coworker Christina who answers incoming emails from the forum will advise you further.
 
Regards,
Sarah
GM Customer Service

#98 of 156 Re: 06 SRX Timing Chain/ Roof/ Eng Light - Worthless Car [krey3] by nik151g

Feb 21, 2012 (4:53 pm)

Replying to: krey3 (Feb 15, 2012 2:42 pm)
Wow, I wish I would have read these messages before purchasing an 04 srx last Tuesday... I had to take it back on Sat morning due to the "stability engaged" warning appearing and breaking while driving a few times already and on Thursday the "trans hot idle engine" warning came on and I had to get off the freeway for it to cool down. it has 69k miles on it and in immaculate condition and I thought I was getting a steal. However, after reading all of these comments and the warnings already appearing only after a couple of days of me having it, I'm sick!!!
 
should have bought the Ford!!!

#99 of 156 2004 SRX nightmare! by nik151g

Feb 21, 2012 (5:03 pm)

I've only had the car for 3 days and it's back at the dealer where I purchased it...All kind of warnings have appeared and they've had the car since last Saturday and all they can tell me is that they're waiting on Cadillac for a response. I used my last little money to purchase what I thought was a deal and now I don't even feel safe to ride my children in it for fear that I may lose control and something bad may happen. This is definitely a LEMON and I hate that I used basically my last to get this car now I still don't have a car and only after 3 days of having it! Is there anything I can do since it was purchased "AS IS"?

#100 of 156 Re: 2004 SRX nightmare! [nik151g] by gmcustsvcsarah

Feb 22, 2012 (7:39 am)

Replying to: nik151g (Feb 21, 2012 5:03 pm)
If we can follow up with your dealership on this, even just to find out more about what's going on with your vehicle, please send us an email with more information (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership). It would also be helpful to include a link to this post as my coworker Christina answers incoming emails and would need to know a bit more of the context to the email.
 
All the best,
Sarah
GM Customer Service

Messages Page 10 of 16

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