Last post on Oct 27, 2013 at 5:27 AM
You are in the Cadillac SRX
What is this discussion about?
Cadillac SRX, SUV
Sep 04, 2007 (11:55 am)
I purchased a new 04 srx in mar04 and in jun06 found the storage area for third row head rests full of water. The dealer took the car apart and found no seal in the right rear quarter panel. The car wasn't sealed on the assembly line! They sealed it and after some crying to Cadillac the carpet and all were replaced. Cadillac also gave a warranty for the rear of the car for leaks until 2011.
#11 of 164 Re: Cadillac SRX reliability, maintenance, and quality??? [neednewwheel1]
Sep 30, 2007 (4:39 am)
I purchased a new 04, my final offer was for the 6 yr. 100K bumper to bumper at NO CHARGE! I got up and was ready to walk, and all I heard was.....OK. Just push and they will will give in!
#12 of 164 Re: Cadillac SRX reliability, maintenance, and quality??? [srxman]
Oct 01, 2007 (4:57 am)
Just curious, how is the SRX holding up? Is the vehicle reliable and holding together well since purchasing? The reliability ratings concerned me a bit.
#13 of 164 Re: Cadillac SRX reliability, maintenance, and quality??? [neednewwheel1]
Oct 10, 2007 (4:00 pm)
My 2007 SRX purchased 4 months ago is a LEMON. It is currently in the shop for the third time for a total of 28 days with a transmission issue. Now they are waiting on a new transmission, but none can be found. Time to enact the Lemon Law in Ohio.
V8 - Six speed Auto
#14 of 164 Re: Cadillac SRX reliability, maintenance, and quality??? [srxlemon]
Oct 12, 2007 (7:17 am)
I have a V8 with the six speed auto and have had no problems as yet. My SRX is about 5 months old with over 8000 miles. I am curious as to what the transmission problem is.
#15 of 164 Re: Cadillac SRX reliability, maintenance, and quality??? [sls002]
Oct 15, 2007 (11:34 am)
From the somewhat limited information I have, it was a bad casting resulting in metal shavings in the transmission. They are installing a brand new transmission this week.
#16 of 164 Re: Cadillac SRX reliability, maintenance, and quality??? [srxlemon]
Oct 16, 2007 (2:09 pm)
That should fix the transmission problems then. I have not had any problems with mine.
#17 of 164 Bad SRX
Apr 21, 2008 (11:30 am)
I have a 2004 SRX. It has the V8 and every option. It has been the worst car I have ever owned. A partial listing of the problems include leaks into the rear storage compartments, corroding trim, sunroof will not open/close and is noisy, side view mirrors malfunction, coolant pump failure, heater core failure, defective brake pads, DVD system failure, failure to start for no reason, paint flaws etc. etc. The dealer has been of no assistance. GM has been worse. The Cadillac customer service people are experts at "managing" upset customers. They keep asking me what I want. I keep telling them all I want is a car that does not require service, on average, every three weeks. They treat me like I am trying to extort them. I have given up. This was the first and now last GM I will ever own. Do yourself a favor and buy an Acura MDX. I have had 2 Acuras and 2 Volvo's and they were superior in every regard.
#18 of 164 Re: Bad SRX [badsrx]
Apr 21, 2008 (11:48 am)
I'm sorry your having so many problems with your SRX.
I have an 08 SRX V6, and "Knock on Wood" no problems yet.
Your 1st mistake is actually buying an SRX, let alone any GM product. My car is leased, and i won't ever go beyond the warranty period for any GM vehicle. I just don't think they seem to last in the long run. Just my opinion from experience with other GM leased vehicles.
#19 of 164 Re: Bad SRX [ericzoom]
Apr 21, 2008 (12:56 pm)
Point of clarification. The SRX is leased. I like the car however I have a bad one. There has never been a time during the duration of the lease where the car did not have a problem that required service or was waiting for parts. It has gotten to the point where I simply ignore smaller defects rather than endure another trip to the dealer (only to be told that they have to order the parts). The worst part is the attitude of GM. You would think that with less than 6 months left on the lease they might make some kind of deal in return for leasing another vehicle....nothing. My last 2 Volvo's saw the dealers contacting me to bring them back early and get another one (and they were great cars). GM can't see the forest for the trees. I have never been treated this way by any other company. I tried to escalate my concerns to more senior people at GM only to be told that "they don't talk to customers". That is a direct quote and one of the funniest comments I think I have ever heard. I have chosen to vote with my feet. None of my friends would ever consider buying/leasing a cadillac as a result.