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Cadillac SRX reliability, maintenance and quality

60 messages,  Last post on Oct 25, 2009 at 6:22 AM

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What is this discussion about? Cadillac SRX, SUV


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#8 of 60
Re: Cadillac SRX reliability, maintenance, and quality??? [dms9] by susanw6
Jun 21, 2007 (7:55 am)
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Replying to: dms9 (May 22, 2007 1:57 pm)

I was torn between the 2007 SRX and MDX also. I ended up with the SRX and am very happy. I based my decision on a couple of convenience/comfort factors. The SRX has an electric lift-gate and the third row folds up and down electrically. These are great features when I am carrying grocery or mall packages! Also, I like to position the steering wheel low in front of me while I drive and the MDX did not adjust down as far as I like.
There are two things lacking in the SRX that would make it perfect for me. One is Bluetooth capability. Instead they offer hands-free calling through onstar at 40 cents/minute, which is a major rip off! The second thing would be the ability to open the glass window on the lift-gate instead of having to open the entire door. At times I have one item to toss in the back and it would be nice not to have to lift the entire door.
 
Other than those two things I am veeeery happy with my decision. Its comfortable and looks great!
#9 of 60
Re: Cadillac SRX reliability, maintenance, and quality??? [susanw6] by dms9
Jun 24, 2007 (8:19 am)
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Replying to: susanw6 (Jun 21, 2007 7:55 am)

Enjoy your SRX. I really did love the car. It was much more carlike then the MDX, which I bought. I thought the fit and finish on the Caddy was better, the sunroof was fantastic and the NAV system is far more intuitive. However, at the end of the day, I bought the MDX because the third row (kids, really important) was more usable and could be split. Also, the bluetooth was really important because I drive in DC a lot. You can't use a cell phone and drive. They actually pull you over and give a ticket. The layout of the MDX is better and it handles so well. It really is fun to drive. I tried hard to get into an SRX, but the $$ was just too much. If it was even up comparably equiped, I would have bought the SRX, but even with the incentives there was a 5K difference. I am glad that I wasn't the only one who thought that these two cars were in competition with each other. Enjoy your SRX, it is a sweet ride.
#10 of 60
leaking srx by bombshell
Sep 04, 2007 (11:55 am)
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I purchased a new 04 srx in mar04 and in jun06 found the storage area for third row head rests full of water. The dealer took the car apart and found no seal in the right rear quarter panel. The car wasn't sealed on the assembly line! They sealed it and after some crying to Cadillac the carpet and all were replaced. Cadillac also gave a warranty for the rear of the car for leaks until 2011.
#11 of 60
Re: Cadillac SRX reliability, maintenance, and quality??? [neednewwheel1] by srxman
Sep 30, 2007 (4:39 am)
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Replying to: neednewwheel1 (Mar 23, 2007 8:44 am)

I purchased a new 04, my final offer was for the 6 yr. 100K bumper to bumper at NO CHARGE! I got up and was ready to walk, and all I heard was.....OK. Just push and they will will give in!
Jim
#12 of 60
Re: Cadillac SRX reliability, maintenance, and quality??? [srxman] by neednewwheel1
Oct 01, 2007 (4:57 am)
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Replying to: srxman (Sep 30, 2007 4:39 am)

Just curious, how is the SRX holding up? Is the vehicle reliable and holding together well since purchasing? The reliability ratings concerned me a bit.
#13 of 60
Re: Cadillac SRX reliability, maintenance, and quality??? [neednewwheel1] by srxlemon
Oct 10, 2007 (4:00 pm)
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Replying to: neednewwheel1 (Oct 01, 2007 4:57 am)

My 2007 SRX purchased 4 months ago is a LEMON. It is currently in the shop for the third time for a total of 28 days with a transmission issue. Now they are waiting on a new transmission, but none can be found. Time to enact the Lemon Law in Ohio.
 
V8 - Six speed Auto
#14 of 60
Re: Cadillac SRX reliability, maintenance, and quality??? [srxlemon] by sls002
Oct 12, 2007 (7:17 am)
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Replying to: srxlemon (Oct 10, 2007 4:00 pm)

I have a V8 with the six speed auto and have had no problems as yet. My SRX is about 5 months old with over 8000 miles. I am curious as to what the transmission problem is.
#15 of 60
Re: Cadillac SRX reliability, maintenance, and quality??? [sls002] by srxlemon
Oct 15, 2007 (11:34 am)
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Replying to: sls002 (Oct 12, 2007 7:17 am)

From the somewhat limited information I have, it was a bad casting resulting in metal shavings in the transmission. They are installing a brand new transmission this week.
#16 of 60
Re: Cadillac SRX reliability, maintenance, and quality??? [srxlemon] by sls002
Oct 16, 2007 (2:09 pm)
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Replying to: srxlemon (Oct 15, 2007 11:34 am)

That should fix the transmission problems then. I have not had any problems with mine.
#17 of 60
Bad SRX by badsrx
Apr 21, 2008 (11:30 am)
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I have a 2004 SRX. It has the V8 and every option. It has been the worst car I have ever owned. A partial listing of the problems include leaks into the rear storage compartments, corroding trim, sunroof will not open/close and is noisy, side view mirrors malfunction, coolant pump failure, heater core failure, defective brake pads, DVD system failure, failure to start for no reason, paint flaws etc. etc. The dealer has been of no assistance. GM has been worse. The Cadillac customer service people are experts at "managing" upset customers. They keep asking me what I want. I keep telling them all I want is a car that does not require service, on average, every three weeks. They treat me like I am trying to extort them. I have given up. This was the first and now last GM I will ever own. Do yourself a favor and buy an Acura MDX. I have had 2 Acuras and 2 Volvo's and they were superior in every regard.

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