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Cadillac SRX reliability, maintenance and quality

156 messages,  Last post on May 08, 2013 at 5:00 PM

You are in the Cadillac SRX Forum.

What is this discussion about? Cadillac SRX, SUV

Messages Page 7 of 16

#60 of 156 Re: Anything but the SRX [dvcdon] by jinroh10

Oct 25, 2009 (7:22 am)

Replying to: dvcdon (Aug 09, 2008 2:19 pm)
Hello i was wondering what was done to resolve the issue where water was getting into the rear storage area becasue i am getting the same issue.

#62 of 156 2004 SRX by mskatzy

Mar 28, 2010 (9:27 pm)

The first thing that stopped working was my cd player, then the check tire pressure would come on when pressure was fine, then check air bag came on, rear windows will not go up. I had the motor replace in one rear window, it didn't last 90 days. Then my check engine light came on, change gas cap, the light went out. Now it is on again, do you think that these problem are caused by an electrical problem? Need a little advice. I hate this car

#63 of 156 Quality control problems 2011 SRX AWD by marble1374

Nov 16, 2010 (12:07 pm)

Picked up the "brand new car" only to find out the surround sound radio did not work. Dealer was very helpful Cadillac was horrible. I was told by the rep at Cadillac that there was a problem before the car was shipped to the dealer.
It turned out that the factory never set the speakers nor the amps so the radio was never really on.The service department was great but the Factory was terrible. nasty person from GM they will not stand behind their product all I was told was there is a warrenttee not to worry. Thank goodness the Dealer is great and does whatever they have to to fix the problem and keep the customer happy. That cannot be said about the Manufactuer at all. They are terrible and if there was the return policy in place it would have been returned.
So purchase a "Brand New "Cadillac they will do nothing for you at GM but take the money and run. It is the same old thing they do not care and that is why they will be in trouble again as they do not care about customer service nor quality.

#64 of 156 Re: Bad SRX [badsrx] by 08srxlemon

Apr 27, 2011 (7:42 pm)

Replying to: badsrx (Apr 21, 2008 1:56 pm)
GM could careless about making things right !!! The Customer & Relationship Services specialists are the rudest people I've ever encounterd,,, I call them the Co$tomer $ervice$ a$$hole$,,, they don't care if you ever buy a GM car again, because they know our tax dollars will bail them out of the red !!!!

#65 of 156 Re: Quality control problems 2011 SRX AWD [marble1374] by 08srxlemon

Apr 27, 2011 (7:46 pm)

Replying to: marble1374 (Nov 16, 2010 12:07 pm)
Amen !!!!!!!!!!

#66 of 156 Re: Bad SRX [08srxlemon] by gmcustsvc

May 04, 2011 (9:52 am)

Replying to: 08srxlemon (Apr 27, 2011 7:42 pm)
srxlemon,
 
Did you ever have a case with Customer Assistance? Do you have a case number? I would be happy to look into this for you if you could send me the case number by email. Thank you in advance.
 
Tricia, GM Customer Service.

#67 of 156 2011 SRX Underpowered by paulscaddy

May 14, 2011 (6:38 am)

I have jsut completed my 1st 1000 miles in my new Cadillac SRX and find it a) Underpowered and b) around town getting 14 MPG and Highway 16MPG and am being told by the Cadillac service dept that this is normal!
 
Anyone else having a similar experience?

#68 of 156 Re: 2011 SRX Underpowered [paulscaddy] by ericzoom

May 14, 2011 (7:00 am)

Replying to: paulscaddy (May 14, 2011 6:38 am)
I definitely agree with it being underpowered. My 08' SRX had better pickup than my 11'.
I get about 17-18 combined on my SRX, which is no surprise considering the engine. They seemed to have traded slightly better FE for less power on this vehicle. I'm also not fond of the ATX gear hunting when accelerating.
Considering the unbelievably low price I paid for my SRX, I can definitely overlook these minor annoyances.

#69 of 156 Cadillac - GM Never Again by pcarlson

May 17, 2011 (12:36 pm)

By far the worst vehicle I have ever owned. Since purchased the following has been replaced:
  
Starter, seat heater elements, airbags, rear door latch, cam position sensors, coil, transmission cooler lines, transmission cooler, transmission lines, the transmission itself, power steering hose, transfer case seal, front axle seals, rear axle seals, differential seals, mirror dimming fluid seals, catalytic converter x 2, shift kit, valve cover gaskets, timing chain cover gaskets.
  
2 1/2 weeks, less than 500 miles after the the timing chain / valve cover and differential gaskets are replaced, the engine seizes up on the highway. Our warranty expired (by time not mileage) 2 week before the engine seized. Contacted GM "goodwill" customer service and after 2 weeks was basically told to take a hike. We had 89,000 miles on the car.
  
To top it all off the engine for this car was specific to the year. Even a used engine
is 3 times the price of the newer 3.6 liter engines. IE: $2250.00 for a used 04 engine with 70K miles VS $1900.00 for a new factory wrapped engine for the 05,06,07,08 and 09 model.
  
Although I have always been a GM fan like my father before me, they are not the company they used to be. I will NEVER purchase another GM product and strongly suggest that you don't either.

Messages Page 7 of 16

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