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SUVs Cadillac SRX Cadillac SRX reliability, maintenance and quality
60 messages, Last post on Oct 25, 2009 at 6:22 AM
You are in the Cadillac SRX Forum. Your Hosts are steve_ & tidester
| I just picked up my 2008 SRX which had been disabled and in the shop for about three weeks. It turns out that the diagnosis went from timing chain, to broken valve spring to crankshaft (some type of ring on the front of the shaft). Bottom line..Cadillac decided to replace the engine rather than risk more problems and a longer wait. The car is only four months old and has only 3500 miles. I have to say that service reps from Morris Cadillac of North Ridgeville, Ohio (I did not buy the car there, but it was the closest dealer for the tow truck) were very professional and accomodating, calling me at regular intervals to keep me posted on their progress. They supplied me will an Enterprise Rental Car (Cadillac DTS) free of charge as well. The customer service reps from Cadillac Detroit were supportive in every way and are sending me a check equal to one months lease payment as well. Although I was upset that a new car could have this type of problem I have to say that all from Cadillac from dealer to Corporate Customer Service were more than fair and very responsive to my needs. I have read time and time again about customers who were not as blessed as myself and I felt I needed to acknowledge my thanks to those at Cadillac who were involved. | |
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Replying to: tomy3 (Sep 26, 2008 3:48 pm)
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Replying to: ericzoom (Sep 29, 2008 2:06 pm)  I own a 04 SRX and had Cadillac roadside assistance replace my battery twice. The service man said that GM, for a number of years, has had a bad run of batteries. I'm looking to get an 09, and I think I'll replace the factory battery with a Die Hard right off the bat. Happy motoring Jim
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Replying to: srxman (Sep 30, 2008 5:57 am) If i was out of warranty, and didn't lease the vehicle, i might look into a Optima battery, rather than a Diehard or Delco. |
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Replying to: tomy3 (Sep 15, 2008 11:59 am) I have a 2007 SRX and recently had some of the same problems. Oddly, I had just picked my car up from the dealer for another matter when my check engine light came on for the 2nd time in 2 weeks. I contacted ONSTAR, and while I was driving they were able to tell me that there is open GM bulletin on this car that affects the timing chain and the crankshaft. I was advised to take it directly to the dealership. I was told today that it would be at least a week before I am back in my auto. I am also concerned about how my vehicle will be after it is has been taken apart for the repair. The bulletin # is 2002963. I have not had any dealing with Cadillac Customer Assist, but I will be making a phone call today!!!
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Replying to: ladytoria (Oct 07, 2008 6:54 am)  Typr in "SILENT RECALL" into your browser. There are a number of sites that list recalls. Jim |
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Replying to: neednewwheel1 (Mar 23, 2007 8:44 am) We have also been pleased with the local Cadillac dealership.
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Replying to: ben721364 (Nov 15, 2008 4:43 am) We bought an 05 SRX with 25k and it has been a reliable vehicle although the differential was replaced on warranty. However I can't believe your mileage stats. We too have a V-8 AWD and we're lucky to get 15 around town and 18-20 on the road. Very dissapointing. seaclusion |
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| I have a 05 srx that is still under factory warranty until march 09 should I purchase the extended warranty and is it actually worth it ? | |
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My suggestion is based on my experience with an 04 SRX. We had serious and ongoing problems with the vehicle. Had we kept it we would have faced ongoing service issues that would have cost a lot. We got rid of the vehicle and purchased a Mazda CX9 which is far superior in every regard. The SRX we had was a lemon and GM did nothing. When we returned the vehicle at lease end the person that handled the inspection was embarrased and basically agreed that we had been treated poorly. That was the first and last GM product we will ever own/lease. They get what they deserve in this case. I hope your experience is better. When they work right they are a very nice automobile.
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