Last post on Oct 27, 2013 at 5:27 AM
You are in the Cadillac SRX
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Cadillac SRX, SUV
#134 of 164 RE: crankshaft end play on 2004 SRX
Nov 20, 2012 (7:42 pm)
My wife bought the only new car we have owned, she babies it, keeps it spotless in garage, has only 27K miles on it, we have had to replace 3 fuel pumps, but it has always ran good, (NO KNOCKS OR ENGINE NOISE) and after the last fuel pump replacement, it would not crank up, took it to dealership and they informed us that the engine was worn out and has too much crank end play and the crank sensor couldn't detect engine rotation. I got in touch with GM's customer service and that was a joke, it didn't take them 24 hours to say that they couldn't do anything because it was a 2004. My argument was that it only had 27K miles, and the engine is worn out!!! WHAT A CROCK! I WILL NEVER BUY GM AGAIN!!! I have had 2 fords and one dodge all with near 200k miles with little or no problems, listen up people, don't buy Cadillac, they're junk!
#135 of 164 2012 SRX not smooth in slow speed
Dec 13, 2012 (4:36 pm)
I got a new SRX in September (less than 2000 miles) and have noticed that the transmission is not smooth in slow speed. Initially, i thought maybe the ECO mode is what is doing this. But it happens in regular mode too but not as much as in ECO mode.
Has anyone else noticed this ?
#136 of 164 Re: 2012 SRX not smooth in slow speed [jagcad]
Dec 14, 2012 (7:50 am)
Congratulations on your new SRX, jagcad!
Have you had this transmission concern evaluated by your dealership (we understand if you're looking to gather some insights from the community before going in - just trying to get an understanding of the situation).
Sarah, GM Customer Service
#137 of 164 Re: 2012 SRX not smooth in slow speed [jagcad]
Dec 14, 2012 (8:32 am)
I have a 2011 that does the same thing also. It's almost like the ATX is hunting for the proper gear. The dealer reflashed the trans. which seemed to help a little bit, but never eliminated the issue. I've learned to live with it, because it doesn't seem to be that bad now.
#138 of 164 Re: 2012 SRX not smooth in slow speed [ericzoom]
Dec 14, 2012 (9:07 am)
Even though you've stated that you've "learned to live with it" we just want to make sure you know we're available to check into this further with you and your dealership if you wanted. Please email us at socialmediagm.com with more details (including your name and contact information, the last 8 digits of our VIN and mileage, the name of your preferred dealership, and a brief summary of the situation).
Sarah, GM Customer Service
#139 of 164 Re: 2012 SRX not smooth in slow speed [gmcustsvc]
Dec 16, 2012 (4:10 pm)
Yes, I am looking to gather some info on the forum before I take my car to the dealer.
the way you guys are proactively looking to solve the customer's issues does provide me some peace of mind.
Let me check with the dealer and hopefully the issue will be resolved.
#140 of 164 Re: 2012 SRX not smooth in slow speed [jagcad]
Dec 17, 2012 (6:24 am)
Hopefully you get some insights from other owners here soon, jagcad. Be sure to keep us posted and if you need anything we can be contacted at socialmediagm.com (include your name, contact information, the last 8 digits of your VIN, and a summary of your concern).
GM Customer Service
#141 of 164 Re: 2010 SRX issues [gmcustsvc]
Feb 05, 2013 (9:10 pm)
With our laundry list of SRX ailments emailed beforehand, we took the car to Crestview Cadillac in West Covina. They replaced the squeaky (and leaking) strutts, replaced the triangular chrome pieces on the side fenders, and subsequent to my first post we had one of our headlights lose its seal, allow moisture in and short the headlamp. They replaced the whole headlight assembly. We decided to postpone the digital clock problem for the next trip. Crestview treated us with a new Escalade as a loaner, fixed everything we asked them to under warranty. I was encouraged that (compared to a dealership 4 times closer to where we live), the service rep Eddie Delira acknowledged what information we had culled from this and other Cadillac forums as important and pertinent. We will wholeheartedly go back to them for all our servicings even though they are 40 minutes away.
#142 of 164 2011 SRX rear drive shaft
Feb 06, 2013 (6:28 am)
The car made this whining sound when accelerating while the engine was cold. I asked about this at one of the many dealer appointments last year and was told that the 6 speed transmissions do that while warming up. Well, the sound got worse and worse to the point of not occurring only when the car was cold but it just whined all the time. If we were using the bluetooth to talk on the phone the other person would ask "what the hell is that noise?"!
The dealer replaced the rear drive shaft, explaining that a bearing had an issue and that there is a TSB about it.
I can't find a TSB that looks like a match but the new drive shaft did resolve the problem.
Moral of the story is if you hear whining from under the car take it in to the dealer.
By the way after complete replacement of the panoramic roof and sunroof, the rattling noise is back. I give up and feel that it is a design issue.
Well, I always wanted a Cadillac and I got one.
It will be the only one.
#143 of 164 Re: 2010 SRX issues [professore]
Feb 06, 2013 (12:09 pm)
Outstanding! Thank you for letting us know about your visit, and we're glad you've found a place that will take such great care of you!
Sarah, Cadillac Customer Service