Last post on Oct 27, 2013 at 5:27 AM
You are in the Cadillac SRX
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Cadillac SRX, SUV
Nov 12, 2012 (12:17 am)
We have owned our SRX for over two years now and have the following issues. I am wondering if there are dealer fixes for them. We have already gone several rounds with one dealership to no avail on one of the issues:
Time: time and city default to Washington. I read there is a software update, but some found the fix caused other problems. Radio module replacement was the final fix. Is this true?
Front noise: we have the rubbing sound when turning either way at sow speeds. It usually only happens during cold weather. Front struts? strut mount bearing assembly? Is there a true fix?
Chrome triangular pieces (front of side doors): when we bought the car in almost a week we lost one of the chrome pieces. Easy manipulation of the strips proved that they were loose and HORRIBLY designed. Cadillac came out with a fix- a triangular piece- we contacted the dealership, they ordered the piece and installed them. At sight the piece didn't look secure. Sure enough we now have one chrome strip missing and the other sides piece looks like it is loosening up and is ready to fall. Is there a better fix now?
I have had terrible experiences with one dealership and the other that we liked closed their doors several months ago. Now our choice is to go back to the lovey-dovey dealership who acts like they know nothing (and do nothing) or to travel 45 minutes to another dealership that is owned by the same owners who had to close our preferred dealership shop.
Does GM recognize this issues? Anyone know if there are service bulletins for them? Thanks for any help.
#132 of 164 Re: 2010 SRX issues [professore]
Nov 12, 2012 (11:20 am)
We're sorry that you have had trouble getting these concerns resolved with your dealership. If you would like for us to check into this further with you, please contact us at socialmediagm.com with more information (including your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
Nov 19, 2012 (4:56 pm)
A reporter would like to speak to car owners who use Chrysler Uconnect, Cadillac CUE or Ford's MyFord/MyLincoln Touch. If you use any of these telematics systems, please send your daytime contact information to predmunds.com no later than November 20, 2012 at 1 p.m. PT/4 p.m. ET.
#134 of 164 RE: crankshaft end play on 2004 SRX
Nov 20, 2012 (7:42 pm)
My wife bought the only new car we have owned, she babies it, keeps it spotless in garage, has only 27K miles on it, we have had to replace 3 fuel pumps, but it has always ran good, (NO KNOCKS OR ENGINE NOISE) and after the last fuel pump replacement, it would not crank up, took it to dealership and they informed us that the engine was worn out and has too much crank end play and the crank sensor couldn't detect engine rotation. I got in touch with GM's customer service and that was a joke, it didn't take them 24 hours to say that they couldn't do anything because it was a 2004. My argument was that it only had 27K miles, and the engine is worn out!!! WHAT A CROCK! I WILL NEVER BUY GM AGAIN!!! I have had 2 fords and one dodge all with near 200k miles with little or no problems, listen up people, don't buy Cadillac, they're junk!
#135 of 164 2012 SRX not smooth in slow speed
Dec 13, 2012 (4:36 pm)
I got a new SRX in September (less than 2000 miles) and have noticed that the transmission is not smooth in slow speed. Initially, i thought maybe the ECO mode is what is doing this. But it happens in regular mode too but not as much as in ECO mode.
Has anyone else noticed this ?
#136 of 164 Re: 2012 SRX not smooth in slow speed [jagcad]
Dec 14, 2012 (7:50 am)
Congratulations on your new SRX, jagcad!
Have you had this transmission concern evaluated by your dealership (we understand if you're looking to gather some insights from the community before going in - just trying to get an understanding of the situation).
Sarah, GM Customer Service
#137 of 164 Re: 2012 SRX not smooth in slow speed [jagcad]
Dec 14, 2012 (8:32 am)
I have a 2011 that does the same thing also. It's almost like the ATX is hunting for the proper gear. The dealer reflashed the trans. which seemed to help a little bit, but never eliminated the issue. I've learned to live with it, because it doesn't seem to be that bad now.
#138 of 164 Re: 2012 SRX not smooth in slow speed [ericzoom]
Dec 14, 2012 (9:07 am)
Even though you've stated that you've "learned to live with it" we just want to make sure you know we're available to check into this further with you and your dealership if you wanted. Please email us at socialmediagm.com with more details (including your name and contact information, the last 8 digits of our VIN and mileage, the name of your preferred dealership, and a brief summary of the situation).
Sarah, GM Customer Service
#139 of 164 Re: 2012 SRX not smooth in slow speed [gmcustsvc]
Dec 16, 2012 (4:10 pm)
Yes, I am looking to gather some info on the forum before I take my car to the dealer.
the way you guys are proactively looking to solve the customer's issues does provide me some peace of mind.
Let me check with the dealer and hopefully the issue will be resolved.
#140 of 164 Re: 2012 SRX not smooth in slow speed [jagcad]
Dec 17, 2012 (6:24 am)
Hopefully you get some insights from other owners here soon, jagcad. Be sure to keep us posted and if you need anything we can be contacted at socialmediagm.com (include your name, contact information, the last 8 digits of your VIN, and a summary of your concern).
GM Customer Service