Last post on Oct 27, 2013 at 5:27 AM
You are in the Cadillac SRX
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Cadillac SRX, SUV
#122 of 164 Multiple 2010 SRX problems and getting nowhere
Jul 25, 2012 (3:37 pm)
I am hoping that the GM customer service reps will be able to review my post and assist in whatever way you are able.
I leased a fully loaded 2010 SRX and have had MULTIPLE problems.
The AC has been replaced and has been brought back 2 additional times to be fixed. Yesterday, as others reported, it didn't work, but today it does.
The navigation system was rebooted and then eventually it had to be replaced.
The key fobs don't work as they should and were reprogrammed and then a part was replaced.
In the winter, the heated seats do not get warm enough.
The car does not heat up when it started before driving. It can take up to 15 minutes to heat up or cool off sufficiently.
There have been other issues, but a some of the forum members have reported they are intermittent and do not always show at the dealership. They will consistenty tell you, and document with their computer readings, that the car is working properly.
The service department (M & S Pawling, NY) have been cooperative and have worked to address these concerns. However, a vehicle such as this, should not continually have issues. I have attempted to work with the area rep for Cadillac. He has not called nor scheduled a meeting to discuss the continued interruptions for service. This is the reason I decided to lease this particular vehicle.
I am looking fr assistance as to the next steps necessary to come to a resolution of these problems.
#123 of 164 Re: Trade in 2004 SRX now or keep? [flmnfem]
Jul 25, 2012 (7:13 pm)
Unfortunately I do not as I prefer mainstream rather than luxury cars. However, I believe if you're looking for a domestic luxury car, try Lincoln (e.g. MKS) as most of the Ford-based models have at least average reliability. Otherwise, try Lexus or Infinniti. Good luck.
#124 of 164 Re: Multiple 2010 SRX problems and getting nowhere [zpattiz]
Jul 30, 2012 (4:39 pm)
We would be glad to look further into this, zpattiz. Please email the following information (in addition to any further description you would wish to add) to us at socialmediagm.com:
Your name and Edmunds username
Phone and Address
The last 8 of your VIN and current mileage
The name of your involved dealership
Sarah, GM Customer Service
Aug 01, 2012 (1:07 pm)
I have 2011 SRX Lux All Wheel. Nothing but problems since day one. The dealer is fantastic in fixing them but there are just to many one after another and the same ones .The car is imune to being fixed uit likes to be sick. Out of the first 21 months and 13,000 miles the car has been in the dealer 4 to 5 months being fixed. Problem is not only with the car but GM itself as they give you no support in standing behind what they produce. If it is bad they should stand behind the product and the sad part is then they wonder why they are now ranked number 2 and people are not buying their product. Not everyone vehichle is perfect but stand behind it offer something other then saying we will fix it under warrantee. That is not good enough when people are paying good money to have their cars in service instead of having the use of them.
This is a very sad thing and I will most likely have to think twice in purchasing another GM product for the first time since 1980. Very poor quality car and comany.
Aug 02, 2012 (6:32 pm)
We're sorry to hear you've encountered so many difficulties with your SRX. Are there any issues unresolved currently that we can look into? If you would like for us to look into your situation further, please don't hesitate to contact us at socialmediagm.com
Sarah, GM Customer Service
#127 of 164 Re: quality [gmcustsvcsarah]
Aug 03, 2012 (4:29 am)
Thank you for your interest. At this time I have been in touch with Mr Akerson's office about the way the Cadillac rep's handled this situation as they could not nor would not do anything about this. Just put it off to the side like it was a nothing out of the ordinary problem for them and that this is what you have to expect from owning a SRX. A very unpleasant one at that.
Aug 11, 2012 (9:53 am)
I am looking at an 05 SRX AWD w/ a V6 engine HAs anyone had vibration problems I see where GM has issued some statements that the V6 engine design lends itself to vibrations at highway speeds
#129 of 164 Re: quality [jj316]
Aug 11, 2012 (9:56 am)
Has GM addressed the vibration issues with the V6 that is in the 2005 SRX please Will this cause premature engine failure
#130 of 164 2004 SRX V*...."a Hollywood Horror Story"
Aug 28, 2012 (9:43 am)
I have a 2004 SRX, AWD with V8 Northstar with 100,00miles last week. It reminds me of two movies (hence the hollywood)...first is Apocalypse Now...scene were Brando is holding his head and saying.."the horror..the horror"..my SRX has had so many issues...wheel bearings (lots of those 6 to be exact)), overheating(lots of that), radiator(replaced), bad a/c(replaced both fans and two relays), no power, suspension(air system awful so removed it and replaced with excellent quality shocks), catalytic conv.(replaced both), radio(replaced), locks and power windows. This is a real piece of engineering marvel, in other words how can real engineers actually come up with this piece of junk. I marvel at the incompetence.
I conclude my rant as follows...if you are considering one of these...do as Forrest Gump did...."run Forrest...run!"
Nov 12, 2012 (12:17 am)
We have owned our SRX for over two years now and have the following issues. I am wondering if there are dealer fixes for them. We have already gone several rounds with one dealership to no avail on one of the issues:
Time: time and city default to Washington. I read there is a software update, but some found the fix caused other problems. Radio module replacement was the final fix. Is this true?
Front noise: we have the rubbing sound when turning either way at sow speeds. It usually only happens during cold weather. Front struts? strut mount bearing assembly? Is there a true fix?
Chrome triangular pieces (front of side doors): when we bought the car in almost a week we lost one of the chrome pieces. Easy manipulation of the strips proved that they were loose and HORRIBLY designed. Cadillac came out with a fix- a triangular piece- we contacted the dealership, they ordered the piece and installed them. At sight the piece didn't look secure. Sure enough we now have one chrome strip missing and the other sides piece looks like it is loosening up and is ready to fall. Is there a better fix now?
I have had terrible experiences with one dealership and the other that we liked closed their doors several months ago. Now our choice is to go back to the lovey-dovey dealership who acts like they know nothing (and do nothing) or to travel 45 minutes to another dealership that is owned by the same owners who had to close our preferred dealership shop.
Does GM recognize this issues? Anyone know if there are service bulletins for them? Thanks for any help.