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Cadillac SRX reliability, maintenance and quality

156 messages,  Last post on May 08, 2013 at 5:00 PM

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What is this discussion about? Cadillac SRX, SUV

Messages Page 13 of 17

#112 of 156 Re: 2011 SRX Bad AC [senorpappy] by walshc001

May 23, 2012 (9:38 pm)

Replying to: senorpappy (Aug 08, 2011 4:05 am)
We have an SRX purchased, new, in November 2010. We were recently at a shareholders' meeting in Omaha (5 May 2012). It was a hot day (90 degrees plus) and the car was parked in an outside parking lot. When we returned to the car the temperature reading was all over the place -- mostly in double-digit minus numbers. And the a/c didn't work.
 
After some problems with OnStar I finally called Cadillac. They sent a mechanic to our hotel, and he said that he thought the on-board computer needed to be re-booted. He did this, and the car was fine. We drove the 1,300 miles back to our home in Vermont without any incidents.
 
It was a hot day today (23 May) and we are now experiencing the same problem with the A/C. Temperatures are in the minus range, and the car is even warning me about the risk of ice on the road.
 
We're taking it off to the dealer tomorrow to see if they can find the problem -- and fix it. These postings describe almost identical problems, and I see GM asking for VIN's.
 
Any feedback on what has been causing the SRX air conditioning problems? It would certainly be nice if I could give our Cadillac dealer some suggestions.
 
Thanks,
 
Craig

#113 of 156 Re: 2011 SRX Bad AC [walshc001] by gmcustsvcsarah

May 24, 2012 (7:46 am)

Replying to: walshc001 (May 23, 2012 9:38 pm)
Good morning Craig,
I hope that everything goes well with your dealership visit today; please keep us updated on the progress of the diagnosis! We're happy to get a case set up for you if your dealership is unable to resolve the air conditioning matter.
 
Regards,
Sarah
GM Customer Service

#114 of 156 Re: 2011 SRX sunroof issue [gtm2] by gmcustsvc

May 26, 2012 (4:50 pm)

Replying to: gtm2 (Apr 23, 2012 9:58 am)
gtm2,
I am happy to look into recall information for you. Please feel free to email me with your VIN and current mileage. I look forward to hearing from you.
Christina
GM Customer Service
SocialMediaGM.com

#115 of 156 And the problems continue . . . by walshc001

May 27, 2012 (8:02 am)

We dropped our SRX at the Cadillac dealer (MacMulkin in Nashua, New Hampshire) -- and even gave the service consultant a print-out of the relevant postings from this forum. I am told they called some sort of centralized Cadillac service HQ and were told that they needed to replace the "cluster controller." The dealership also experienced the same problems we did with the a/c in our car, so they were fortunately able to see it first hand.
 
A "cluster controller" had to be ordered, so we returned the next day to pick up the car. As the dealership is 90 minutes or so from our home, this meant two back-to-back days with 3+ hours of driving each day. (Of course this has nothing to do with Cadillac -- but it is part of our reality.)
 
Started to head north with our car and its new "cluster controller." We made it about 20 minutes up the highway before the car started to get hot again. The outside temperature reading on our console showed 35 degrees -- when it was nearer to 80. We did a U-turn and headed back to MacMulkins. We're back in the loaner car, and they have our Cadillac. I told them they had a final opportunity to fix it.
 
I have fingers crossed.
 
If I have a desktop computer that starts to act up, I replace it. Nobody fixes computers. If this is being caused by the on-board computer, then it (quite simply) needs to be replaced.
 
Craig

#116 of 156 Re: And the problems continue . . . [walshc001] by gmcustsvcsarah

May 29, 2012 (10:54 am)

Replying to: walshc001 (May 27, 2012 8:02 am)
Craig,
I'm truly sorry to see that the fix that the dealership did ended up not resolving the issue. I see that they still have the vehicle; if you would like for us to check in on the progress of the vehicle, we'd be happy to do so. We would need to set up a Service Request to do this, so please send the following information to socialmediagm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
All the best,
Sarah
GM Customer Service

#117 of 156 Re: 2011 SRX Bad AC [walshc001] by ericzoom

Jun 09, 2012 (7:37 am)

Replying to: walshc001 (May 23, 2012 9:38 pm)
I brought my 11' SRX in to the dealer yesterday for an A/C issue. It seemed to blow warm after several hours on the road. I had it in there the whole day, and they fixed the A/C issue (replaced dryer), did an early oil change and tire rotation, reprogrammed my TCM for a hard-shifting issue, and washed my vehicle. A/C is ice cold now, and ATX issue is much improved.
 
Great service from Coral Cadillac in Pompano,FL.

#119 of 156 Trade in 2004 SRX now or keep? by flmnfem

Jul 16, 2012 (5:57 am)

I have a 2004 SRX with 82K miles on it. The car has had a problematic repair history, though the last year or so it has been fine.
I don't know if I should consider trading the car in now while it would still have some value, or hold onto it and figure it will be OK and be able to take me another 5 years or so relatively problem free. Help-I normally keep cars well over 100k miles but with this repair history I wonder if I will be able to with this one, though, again, the last year or so it has been very good.
I am a woman, and often have my dogs and elderly mother in the car, so need to consider that too.
Thanks for your thoughts!

#120 of 156 Re: Trade in 2004 SRX now or keep? [flmnfem] by jpf

Jul 16, 2012 (9:53 pm)

Replying to: flmnfem (Jul 16, 2012 5:57 am)
You're probably outside of the powertrain warranty period, given your car is a 2004. I would trade it in while the going is good and look for a more reliable vehicle. Good luck.

#121 of 156 Re: Trade in 2004 SRX now or keep? [jpf] by flmnfem

Jul 17, 2012 (6:39 am)

Replying to: jpf (Jul 16, 2012 9:53 pm)
Good point-thanks for your advice. Do you have any first hand experience with a similar type of vehicle but with greater realiability?

Messages Page 13 of 17

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