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Cadillac SRX reliability, maintenance and quality

43 messages,  Last post on Oct 08, 2008 at 6:02 AM

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#34 of 43 2008 SRX Major Engine by tomy3 Sep 15, 2008 (12:59 pm)
My 2008 SRX (V-6) became disabled last week. The car suddenly stated running very rough, including knocking and pre-ignition backfire. Had it towed to dealer. First report was that it was a timing chain problem. Once that was replaced car still ran rough and they determined that a valve spring in the #1 cylinder was broken. Once that was fixed, they test drove the vehicle at which time the "check engine" light came on. This was reset and it happened a second time. The tech checked the fault code and determined with Cadillac Tech service that the crankshaft needs to be replaced henceforth they have to pull the engine from the vehicle to start this major repair.   Has anyone else experienced this type of problem? I feel very uncomfortable with a new car that has had to have the engine pulled. It is leased, what are my chances of getting another vehicle to replace this one or of Cadillac letting me out of the lease? I have called Cadillac Customer Assist who have assigned a case # and I am awaiting their response within the next 24-48 hours.   I would appreciate help from anyone who may have uncounted similar problems or has experience with Cadillac Customer Assit dealing with issues like mine. Replies to this message: badsrx (Sep 15, 2008 1:08 pm) sls002 (Sep 16, 2008 7:29 am) srxman (Sep 16, 2008 8:56 am) ladytoria (Oct 07, 2008 7:54 am) srxman (Oct 08, 2008 6:02 am)
#35 of 43 Re: 2008 SRX Major Engine [tomy3] by badsrx Sep 15, 2008 (1:08 pm)
Replying to: tomy3 (Sep 15, 2008 12:59 pm) While I have not had major engine issues with my 04 V8 I have had every manner of other issues. The response I got from GM was that they would fix it under the terms of the warranty. They have showed no consideration whatsoever for my time or the aggravation caused to my wife and I. Our Cadillac ownership experience has been poor and I will never buy another GM product as a result of how I was treated.   I wish you luck with GM.
#36 of 43 Re: 2008 SRX Major Engine [tomy3] by sls002 Sep 16, 2008 (7:29 am)
Replying to: tomy3 (Sep 15, 2008 12:59 pm) Engine failures do not happen often, but they do fail on a small number of new cars. I would guess that the crankshaft was damaged when the engine started to run rough. Since you are leasing, I assume that you will be under warranty (5 years - 100,000 miles on drive train) till the end of the lease, so you have no real reason to worry except that something may go wrong again. However, something may go wrong with some other new car too, so....
#37 of 43 Re: 2008 SRX Major Engine [tomy3] by srxman Sep 16, 2008 (8:56 am)
Replying to: tomy3 (Sep 15, 2008 12:59 pm) Sorry for your SRX. With the major issues you have make sure you get names of who you talk to, and make copies of everything. Even these posts. Don't rely on some official to tell you what was said at a later date. Make sure that you get some type of language that states you were not at fault.   Good Luck, Jim
#38 of 43 SRX fixed-Great Cadillac Service & Support by tomy3 Sep 26, 2008 (4:48 pm)
I just picked up my 2008 SRX which had been disabled and in the shop for about three weeks. It turns out that the diagnosis went from timing chain, to broken valve spring to crankshaft (some type of ring on the front of the shaft). Bottom line..Cadillac decided to replace the engine rather than risk more problems and a longer wait. The car is only four months old and has only 3500 miles. I have to say that service reps from Morris Cadillac of North Ridgeville, Ohio (I did not buy the car there, but it was the closest dealer for the tow truck) were very professional and accomodating, calling me at regular intervals to keep me posted on their progress. They supplied me will an Enterprise Rental Car (Cadillac DTS) free of charge as well. The customer service reps from Cadillac Detroit were supportive in every way and are sending me a check equal to one months lease payment as well. Although I was upset that a new car could have this type of problem I have to say that all from Cadillac from dealer to Corporate Customer Service were more than fair and very responsive to my needs. I have read time and time again about customers who were not as blessed as myself and I felt I needed to acknowledge my thanks to those at Cadillac who were involved. Replies to this message: ericzoom (Sep 29, 2008 3:06 pm) srxman (Sep 30, 2008 6:57 am) ericzoom (Sep 30, 2008 1:54 pm)
#39 of 43 Re: SRX fixed-Great Cadillac Service & Support [tomy3] by ericzoom Sep 29, 2008 (3:06 pm)
Replying to: tomy3 (Sep 26, 2008 4:48 pm) I just had my battery replaced today on my 08' SRX by GM roadside, in my driveway. Car was completely dead this morning, with only 10 months on the battery. Service guy told me this was the second battery he had to replace this morning, the first one being on a 08' CTS, which also has the same one in it. Replies to this message: srxman (Sep 30, 2008 6:57 am) ericzoom (Sep 30, 2008 1:54 pm)
#40 of 43 Re: SRX fixed-Great Cadillac Service & Support [ericzoom] by srxman Sep 30, 2008 (6:57 am)
Replying to: ericzoom (Sep 29, 2008 3:06 pm) I own a 04 SRX and had Cadillac roadside assistance replace my battery twice. The service man said that GM, for a number of years, has had a bad run of batteries. I'm looking to get an 09, and I think I'll replace the factory battery with a Die Hard right off the bat.   Happy motoring Jim Replies to this message: ericzoom (Sep 30, 2008 1:54 pm)
#41 of 43 Re: SRX fixed-Great Cadillac Service & Support [srxman] by ericzoom Sep 30, 2008 (1:54 pm)
Replying to: srxman (Sep 30, 2008 6:57 am) Maybe that would explain the bunch of replacement batteries he had in his service truck, when he came to my house. If i was out of warranty, and didn't lease the vehicle, i might look into a Optima battery, rather than a Diehard or Delco.
#42 of 43 Re: 2008 SRX Major Engine [tomy3] by ladytoria Oct 07, 2008 (7:54 am)
Replying to: tomy3 (Sep 15, 2008 12:59 pm) Hello tomy3 I have a 2007 SRX and recently had some of the same problems. Oddly, I had just picked my car up from the dealer for another matter when my check engine light came on for the 2nd time in 2 weeks. I contacted ONSTAR, and while I was driving they were able to tell me that there is open GM bulletin on this car that affects the timing chain and the crankshaft. I was advised to take it directly to the dealership. I was told today that it would be at least a week before I am back in my auto. I am also concerned about how my vehicle will be after it is has been taken apart for the repair. The bulletin # is 2002963. I have not had any dealing with Cadillac Customer Assist, but I will be making a phone call today!!! Replies to this message: srxman (Oct 08, 2008 6:02 am)
#43 of 43 Re: 2008 SRX Major Engine [ladytoria] by srxman Oct 08, 2008 (6:02 am)
Replying to: ladytoria (Oct 07, 2008 7:54 am) Typr in "SILENT RECALL" into your browser. There are a number of sites that list recalls. Jim

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