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Cadillac SRX reliability, maintenance and quality

156 messages,  Last post on May 08, 2013 at 5:00 PM

You are in the Cadillac SRX Forum.

What is this discussion about? Cadillac SRX, SUV

Messages Page 16 of 16

#147 of 156 Re: dash board gone wild [ventluck] by gmcustsvc

Mar 06, 2013 (8:54 am)

Replying to: ventluck (Mar 05, 2013 5:13 pm)
We're sorry to hear about these issues with your SRX, ventluck. Have you been in to the dealership to get this checked into yet?
Sarah, GM Customer Service

#148 of 156 Re: dash board gone wild [gmcustsvc] by ventluck

Mar 10, 2013 (6:03 am)

Replying to: gmcustsvc (Mar 06, 2013 8:54 am)
Yes andthey says it was a leaking sunroof and the sparetire wheel well was full of water. it appears to be a design flaw. would this not be v=covered by GM because it is a design flaw?

#149 of 156 Re: dash board gone wild [ventluck] by gmcustsvc

Mar 12, 2013 (5:56 am)

Replying to: ventluck (Mar 10, 2013 6:03 am)
Good morning ventluck,
If you would like for us to look into warranty questions for you, please email us the last 8 digits of your VIN, mileage, and summary of the situation to us at socialmediagm.com .
Sarah, GM Customer Service

#150 of 156 Courtesy Transportation by bocui

Mar 25, 2013 (10:05 am)

I have my car serviced at Mac Mulkin (Nashua, NH) dealership for the CUE system upgrade and the shifter recall fix. (They took me exact 1 week to finish this.)They gave me a free rental vehicle, when I got this rental car, the fuel tank is almost empty, one of the service manager told me I don't need to refill the gas before return. But after several days, they charged my about $15 dollars on the gas.
I don't mind to pay for the gas, but they way they charge me make my so angry, 1. the service manager said I don't need to do this. 2. I return the car on Thursday afternoon around 3:00pm, why they don't charge me when I was there. 3. when I got the rental car, the fuel tank is almost empty, how can they charge me more than they had?
I would not recommend this dealership to anyone according to their bad service and attitude to customer.

#151 of 156 Re: Courtesy Transportation [bocui] by Stever@Edmunds HOST

Mar 25, 2013 (10:36 am)

Replying to: bocui (Mar 25, 2013 10:05 am)
Try posting in Dealer Ratings and Reviews - more people in NH will see it that way.

#152 of 156 Re: Courtesy Transportation [bocui] by gmcustsvc

Mar 25, 2013 (12:58 pm)

Replying to: bocui (Mar 25, 2013 10:05 am)
bocui,
We're sorry that you did not have a 100% satisfactory experience with one of our dealerships. If you would like for us to check into anything further for you, please don't hesitate to email us at socialmediagm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Regards,
Sarah
GM Customer Service

#153 of 156 Re: I did want a Cadillax SRX... [movingtotx] by jcarrme

Apr 04, 2013 (8:00 am)

Replying to: movingtotx (Feb 21, 2013 11:39 am)
I have owned my SRX now fr a little over 5 years. When I bought the car I paid for an extended warranty. In the 5 years that I have owned the car I have had to replace 3 universal joints, 2 sets of tire rods, 2 wheel bearing, and the steering wheel has had to be replaced 2 times, and as of yesterday the timing belt had to be fixed. In November of 2012 I bought another extended warranty because of all the problems I have had with this lemon. The timing belt was the straw that broke the camel's back. I am dumping this car for something else. I am currently looking at BMW, Mercedes, Lexus, Audi and Volvo. I will never buy another Cadillac, ever.

#154 of 156 2010 SRX by melwood

May 03, 2013 (2:35 pm)

After reading a couple of pages of negatives regarding the Cadillac SRX, I have to say I must have gotten lucky. I just purchased a used SRX with 38,000 miles on it. The Carfax report said there were no issues or repairs made to the car other than regular maintenance. I am keeping my fingers crossed as I love this crossover and test drove many others before choosing the SRX. Honda was the worst with Toyota a close second. Does anyone else have anything positive to say about the Cadillac? Just wondering.

#155 of 156 Water on Passenger Floor by gm_bigot

May 08, 2013 (8:03 am)

We had a heavy rainstorm on Monday and when my wife got into her 2010 SRX, the front passenger side floor was soaked. Water had poured in from under the dash and onto the floor. Took the vehicle to the dealership and it was determined that there was a problem with the sunroof drains. Apparently it is a known issue and there is a service bulletin regarding it. So if you ever have a wet floor, that would be the first thing to check out. I sincerely hope this is not a recurring issue as it was no fun soaking up water and using a blow dryer on the carpet. In any case, my wife and I love this vehicle and we have been extremely pleased with it.

#156 of 156 Re: Water on Passenger Floor [gm_bigot] by gmcustsvc

May 08, 2013 (5:00 pm)

Replying to: gm_bigot (May 08, 2013 8:03 am)
Hi gm_bigot
 
I hope everything goes well with your repair at the dealership. If you ever have any questions in the future about your vehicle we are here on the forum to be of assistance.
 
Regards
 
Amber N.
GM Customer Care

Messages Page 16 of 16

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