Last post on Oct 27, 2013 at 5:27 AM
You are in the Cadillac SRX
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Cadillac SRX, SUV
#155 of 164 Water on Passenger Floor
May 08, 2013 (7:03 am)
We had a heavy rainstorm on Monday and when my wife got into her 2010 SRX, the front passenger side floor was soaked. Water had poured in from under the dash and onto the floor. Took the vehicle to the dealership and it was determined that there was a problem with the sunroof drains. Apparently it is a known issue and there is a service bulletin regarding it. So if you ever have a wet floor, that would be the first thing to check out. I sincerely hope this is not a recurring issue as it was no fun soaking up water and using a blow dryer on the carpet. In any case, my wife and I love this vehicle and we have been extremely pleased with it.
#156 of 164 Re: Water on Passenger Floor [gm_bigot]
May 08, 2013 (4:00 pm)
I hope everything goes well with your repair at the dealership. If you ever have any questions in the future about your vehicle we are here on the forum to be of assistance.
GM Customer Care
#157 of 164 Air Conditioning Issue & Liftgate Touch Pad Issue
Jul 10, 2013 (5:10 am)
My wife's 2010 SRX is back in the shop again. She complained the other day that the a/c was blowing colder on the passenger side than the driver side even though both were set at the same temperature. A search on the web revealed a TSB on the issue. Apparently the desiccant bag (a bag of materials/chemicals that removes moisture from the air) ruptures and sends the desiccant throughout the system. This has the effect of destroying the condenser, compressor and just about every other component of the a/c system. The car is at the dealer now getting an entirely new a/c. This is a known issue and you would think that GM would recall the vehicles and replace the desiccant bag before it destroys the a/c. Instead, GM will eat the entire cost of a new a/c. Makes no sense. But I guess the strategy is to hope the bag ruptures after the vehicle is out of warranty. Then the uninformed customer can pay the several thousand dollar bill. The other issue is that the rear lift gate touch pad stopped working. That also has to be replaced and there is a TSB on this issue as well. Still love the SRX, but this kind of shoddy quality on some very basic components is maddening.
#158 of 164 Re: Air Conditioning Issue & Liftgate Touch Pad Issue [gm_bigot]
Jul 10, 2013 (2:00 pm)
Sorry to hear that you've had these issues with your wife's Cadillac SRX. If you would like for us to document your concerns in our system, please email us at socialmediagm.com.
GM Customer Care
#159 of 164 Manufactured Suggested Warranty work
Jul 12, 2013 (11:58 pm)
Took in my 2010 SRX for an oil change at Symes Cadillac in Pasadena, CA. We were told that there was manufactured maintenance required. We already had the in cabin air filter replaced. We were told that the following were REQUIRED:
1. Clean fuel injectors and fuel system.... $297.13
2. ABS fluid service. .. $149..
I receive emails from Cadillac telling me how the car is doing and also what service needs are coming up. I never read anything like the above.
I check the owners manual and did not find the above. Am I missing something? Are these really manufacture required services or did I get shanked once again by Symes?
I also noticed that my usual $75 oil change was over $125.
#160 of 164 Re: Manufactured Suggested Warranty work [professore]
Jul 13, 2013 (3:17 am)
I am afraid they got you again. Just go by the owners manual. These extras are pure profit for the dealership.
#161 of 164 Re: Manufactured Suggested Warranty work [bdyment]
by Stever@Edmunds HOST
Jul 13, 2013 (4:36 am)
Have to agree with Bdyment. Although the brakes are supposed to be checked every 10,000 miles and brake fluid does absorb water. So a bit of an argument can be made that the brake fluid change wasn't a waste.
Please visit Dealer Ratings and Reviews and write a service review about your dealer.
And the Edmunds Car Maintenance Guide will tell you what Cadillac recommends be done (just like your owner's manual) and will estimate what the cost should be in your zip code.
#162 of 164 Re: Manufactured Suggested Warranty work [professore]
by kyfdx@Edmunds HOST
Jul 13, 2013 (5:24 am)
I don't know about Cadillac, but most makes recommend changing brake fluid every two or three years...
#163 of 164 Re: I did want a Cadillax SRX... [jcarrme]
Oct 21, 2013 (9:51 am)
Appreciate the comments by jcarrme. I am looking for an alternative to my Mercedes Benz ML350. It has been a maintenance nightmare so I would not recommend you look to Mercedes as an alternative. This is my 2nd ownership of a Mercedes as I had the C-Class prior to the SUV. I would not recommend you take that route in looking for alternatives.
#164 of 164 2013 SRX rear end creaking sounds
Oct 27, 2013 (5:27 am)
Does anyone have an issue with a creak or creaking sound coming from the rear? It occurs not so much going strait on over a bump, but more going over uneven terrain. Best way to make it happen or repeat Is going over a speed bump by hitting it an an angle, or turning into or off of a steep hill. Any solutions or sources? Thanks!