Last post on Nov 15, 2013 at 6:05 PM
You are in the Volkswagen Beetle
What is this discussion about?
Volkswagen New Beetle, Transmission, Convertible, Hatchback
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#521 of 795 Me too! 2003 New Beetle Conv hard shift
Jul 07, 2011 (2:54 pm)
I've been in touch with VW corporate which referred me to VW of America which emailed me with a case number and gave me a personal phone call. The Customer Care "Advocate" Aaron R., said the hard shifting is solved when the transmission valve body is replaced and it is not a danger to the driver, just an annoyance. If I choose not to have the valve body replaced, the transmission will not fail. I'm quoting Aaron R. I've contacted my state's Atty General and plan to file a complaint with the NHTSA https://www-odi.nhtsa.dot.gov/ivoq/
Aaron R said that VW monitors dealership service reports for patterns and it has not seen a pattern of transmissions failing because of this issue.
Is this problem simply an annoyance to owners? Are people getting into accidents, being injured or injuring others, or are transmissions actually failing while you're driving down the road?
I love my bug but... ??
#523 of 795 Re: 2005 transmission problems [buggedugh]
Jul 08, 2011 (12:41 am)
Wow I don't know how late I am writing this but I am definetly down. I have always dreamed of owning a vw convertable bug and when I got one i was so happy I couldn't see straight. Then the same thing happened and until tonight I did not know what could be wrong with my car. I got it a month ago and before my first car payment the transmition, water pump, cosmetics in the car, and the tempature gauge went out. They replaced it but they are still playing stupid with me and not fessing up that this is their problem for not making us all better reliable cars. They almost crashed my moms credit and have really bummed me out because I am starting to resent the one thing I have always wanted. I am only 26 and being stranded on the side of the road over and over again it is dangerous and not to mention a chance of a wreck on my head as my mom said it the best " Would you want your daughter or family member to get stuck in this situation? Or be put in a car that might endanger them?"
#525 of 795 Re: 2005 transmission problems [mysterekitty]
Jul 08, 2011 (9:16 am)
Bugged, In addition to filling out that form that the other reader suggested, file a complaint with your state attorney general's office (consumer protection division). You can get the address by typing in the name of your state followed by the words "attorney general". Example: Wyoming attorney general. You might also want to research on the Internet if your state has a "lemon law". Lemon laws are for folks who buy a car and almost immediately begin to have a multitude of problems. In addition, report the dealership to the Better Business Bureau. (Frankly, I would not be happy until the dealership returned my money or was willing to make a trade on a different make/model of car. If the dealership is willing, make sure that you do your research first on Edmunds and other Internet sites before you agree to accept another vehicle. You don't want to trade one problem/high maintenance car for another. I traded my VW for a Hyundai Accent and have been very happy.)
#526 of 795 Re: Another bad transmission [orangebug]
Jul 24, 2011 (9:56 am)
There is a recall on the valve body and transmission. I received a letter because I wrote and called VW. I had mine fixed at a VW dealer. No sweat
#527 of 795 Re: Another bad transmission [elzbet]
Jul 24, 2011 (11:59 pm)
HOW did they extend the warranty??? Mine has been bad since 5,000 miles. I NOW how 114,000 miles? I have over 10,000 dollars in the trans and STILL it is bad. NO ONE has sent ME anything???
WHAT ARE YOU TALKING ABOUT????? PLEASE HELP!!!
#528 of 795 Re: Another bad transmission [elenewlife]
Jul 25, 2011 (4:58 am)
ANY NEW INFO ON THIS WOULD BE APPRECIATED. I Can't afford to have it repaired and my car bucks and jerks all over the place. Can anyone tell me if this has the potential to be dangerous? What's the latest word?
TO ANSWER ELENEWLIFE'S QUESTION:
VW would have sent the following letter to you based on info they have (your VIN and the address on file) I think that if you had the exact repair they refer to here done on your car and/or you can document that it was diagnosed before 7 years or 100,000 miles, you may qualify for reimbursement. However I believe the problem arises when people who didn't know about the "warranty extension" (not recall) had their entire transmissions replaced. I believe VW is not reimbursing for these transmission costs. but I could be wrong... Here's the letter:
Subject: Warranty Extension – Transmission Valve Body
Certain 2003-2008 MY Volkswagen Automatic Transmission Vehicles
Dear Volkswagen Owner of VIN 1234567890
As part of our ongoing commitment to customer satisfaction, we are pleased to inform you of our decision to extend the warranty that covers the valve body in your vehicle’s transmission to 7 years or 100,000 miles, whichever occurs first, from the vehicle’s original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was first placed in service.
What is the Problem?
Volkswagen has received customer complaints of affected vehicles that may experience a hard shift from first to second gear, and also from second to third gear.
What Will Volkswagen Do?
Should you ever have an issue with hard shifting as described above due to an issue with the transmission valve body, your authorized Volkswagen dealer will diagnose and repair it at no cost to you, as long as your vehicle is within the time and mileage limit of this warranty extension. Please keep this letter with your Warranty booklet and deliver it to any new owner, along with the owner’s manual.
This warranty extension covers only the diagnosis and repair of the transmission valve body. This warranty extension will not cover any damage or malfunctions caused by installation of parts that alter the performance of the transmission or transmission controls, such as the installation of transmission management components (“chipped” or “tuned” TCMs) not approved by Volkswagen.
Any repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to bring the vehicle up to factory specifications are not covered by this warranty extension. Additionally, the transmission in your vehicle must have been maintained in accordance with the maintenance requirements found in your vehicle owner’s manual. For verification purposes, be sure to retain proof of each maintenance once it has been completed.
Any malfunctions of other components remain covered by the normal terms of the New Vehicle Limited Warranty. Additionally, should you ever sell the vehicle, this warranty is fully transferable to subsequent owners.
If you are the lessor and registered owner of the vehicle identified in this warranty extension, please forward this information immediately via first-class mail to the lessee within ten (10) days of receipt of this notification.
Have You Changed Your Address Or Sold The Vehicle?
If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for transmission valve body repairs or replacement relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request.
Safety, customer satisfaction, quality and long-term vehicle reliability are top priorities at Volkswagen, and we are pleased to offer this extended warranty. Thank you for driving a Volkswagen!
Volkswagen Service & Quality
#529 of 795 Re: Another bad transmission [drsteve66]
Jul 25, 2011 (9:13 am)
I apologize for the late update. I finally did bring in the 2004 VW Beetle to VW of Santa Monica California. They told me that it was probably the valve body and that they would replace it (based on warranty coverage). They also told me that it could be a more extensive repair. It took a few days for them to order the part. The valve body has now been replaced and the transmission has been working without any problems for almost 2 months (no issues with shifting, etc.). And it didn't cost me a dime! All was covered under warranty. I would like to thank VW of Santa Monica for honest and great service.
#530 of 795 transmission oil cooler
Aug 01, 2011 (5:52 pm)
I had a bit of a scare today. I had been on the hwy for about a half hour, when i ran into some road construction. I slowed, all was well, but when I gave it a bit of gas, not much, mind you, it went from 2nd to 3rd gear, it felt like someone had just rammed me from behind. Not the case, wtf? continued on, slow, give it gas, from 2nd to 3rd gear, did it again. Once back on hwy, all was fine, slowed in town, stopped at light, all was fine. My son suggested maybe getting a transmission oil cooler? Since it happened whilst the tranny was warm. First time this has happened to me. I so love my little bug, I hope it is nothing major. Anyone try the tranny oil cooler with any luck? Or can it be done?