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Infiniti M45 Sport Steering Issue

18 messages,  Last post on Jun 15, 2009 at 11:04 PM

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What is this discussion about? Infiniti M35, Infiniti M45, Sedan

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#10 of 18 Re: M45 Steering Problems [shanster01] by ghstudio Sep 06, 2008 (2:58 pm)
Replying to: shanster01 (Sep 01, 2008 12:40 pm) The dealer should replace the rack free. Have you been with him when he goes out to try to find the problem. I suggest that you ask the service manager to drive the car (not a mechanic) and then you go with him/her and take them somewhere where they will experience the problem. Tell them that it may take an hour or so...and he should block out the time. It is almost impossible for the service manager not to know about this problem at this point. In fact, you don't want a service writer...you want the service manager in the car with you.   This is a real safety problem...and infiniti is trying to resist a full recall. If you can't reproduce the problem with him, ask him to schedule a ride with the infiniti (corporate) service rep the next time they are in town....that may be enough to trigger the free fix.   This is a serious problem...they will repair for free...and they know about the problem. Replies to this message: shanster01 (Sep 07, 2008 9:20 am) shanster01 (Sep 22, 2008 4:33 am) jian2003 (Nov 08, 2008 4:05 pm) and 2 more...
#11 of 18 Re: M45 Steering Problems [ghstudio] by shanster01 Sep 07, 2008 (9:20 am)
Replying to: ghstudio (Sep 06, 2008 2:58 pm) Great suggestion - I will give that a try. As well as Infiniti is doing in the mid-luxury car market I am really surprised they would not have a better commitment to this - I agree it is a real safety issue. I've gotten used to the issue (sad though that may be) and I'm a pretty safe/experienced driver, and it's enough to frighten me still - I can't imagine what would happen if someone got into an accident because of this issue. That makes me a little disappointed in the corporate responsibility and infinity's lack of commitment to quality. It's enough to ensure my next car is not an Infinity if they refuse to fix it.   Thanks for the suggestion - I will try that and let everyone know how it goes. Replies to this message: shanster01 (Sep 22, 2008 4:33 am) jian2003 (Nov 08, 2008 4:05 pm) ghstudio (Nov 08, 2008 7:53 pm) and 1 more...
#12 of 18 Re: M45 Steering Problems [shanster01] by shanster01 Sep 22, 2008 (4:33 am)
Replying to: shanster01 (Sep 07, 2008 9:20 am) Just wanted everyone to know - I took the advice. I think part of the issue before was I had a hard time explaining the issue (which allowed them to get around admitting the problem). This time I went in and said that I had a problem with the steering rack.   As soon as I mentioned the part by name they just said "ok" and they would take care of it - and they actually did. it only took about 5 hours and i was able to pick the car up that day - with the new steering rack installed.   They rep actually admitted to me that they had started ordering steering racks and keeping them in stock in advance as he had started to hear more and more about this issue from owners - so sounds like some kind of imminent disclosure by infiniti about the problem is coming?   Anyway - car drives like a champ again and I feel great! Be sure to get this done under your warranty before it runs out! Replies to this message: jian2003 (Nov 08, 2008 4:05 pm) ghstudio (Nov 08, 2008 7:53 pm) bustersc (Jun 15, 2009 11:04 pm)
#13 of 18 Re: M45 Steering Problems [shanster01] by jian2003 Nov 08, 2008 (4:05 pm)
Replying to: shanster01 (Sep 22, 2008 4:33 am) hi, shanster01,   How can you convince the dealer to replace the steering rack? I bought a 2006 M35 sport recently and have the same problem.   The dealer refused to fix it and told me the steering rack is good. The car is still in warranty.   Is there any way to contact infiniti directly to solve this issue?   Thanks. Replies to this message: ghstudio (Nov 08, 2008 7:53 pm) bustersc (Jun 15, 2009 11:04 pm)
#14 of 18 Re: M45 Steering Problems [jian2003] by ghstudio Nov 08, 2008 (7:53 pm)
Replying to: jian2003 (Nov 08, 2008 4:05 pm) Make sure the problem is clearly documented on your dealer work order...and make sure he records his comments as well on that work order. Then ask when the Infiniti Regional representative will next visit the dealer...and get his schedule (they know when he will be there)....schedule an appointment with him. Call infiniti to confirm that you want to meet with the reginal rep as well. Then meet with the Infiniti rep and the service manager...explain the problem...make the infiniti rep drive the car....not the service manager.   In the meantime, you can file a complaint with the NHTSA on a steering problem that you feel is unsafe (which it is). Replies to this message: bustersc (Jun 15, 2009 11:04 pm)
#15 of 18 steering issue by kelvin0057 Nov 19, 2008 (8:48 pm)
I recently purchased an 06 M45 and had the same problem with my steering. I replaced my tires with Bridgestone Turanzas and so far I haven't had the problem anymore. The Turanzas only come in a size that is one up from OEM size so the dealer will advise against it. Tires also gave me a softer and quieter ride with decent handling. Only drawback is they are extremely expensive. Replies to this message: shanster01 (Nov 20, 2008 5:25 am)
#16 of 18 Re: steering issue [kelvin0057] by shanster01 Nov 20, 2008 (5:25 am)
Replying to: kelvin0057 (Nov 19, 2008 8:48 pm) Just out of curiosity, how much were your Bridgestones? Where they the larger size M45 tires? (19" I think)   The replaced steering rack seemed to fix most of my issues, but I still have some minor grabbing and turning at various speeds on all roads. It's down to acceptable levels and I figured because my tires are almost at their limit, I would get new tires and perhaps upgrade to another brand.   Did you just ask your dealer to order and install them for you?
#17 of 18 M 45 sport steering issue by davidspade Mar 07, 2009 (9:30 am)
I've just had my second visit to the dealer with this steering issue. The repair order says "drives well on newly paved roads Suspension is perfect but tracks poorly due to poor road conditions in this area, low profile tires are more apt to follow poor road conditions such as : road crown uneven pavement / road or tire gully etc". Infiniti should have buyers sign a disclosure on all sport models advising of the steering problems since Infiniti is only fixing the base M 35 / 45 models by replacing tires only if the client complains enough.This is my 3rd Infiniti and I surprised at the poor response from this company. May be my last.
#18 of 18 Re: M45 Steering Problems [ghstudio] by bustersc Jun 15, 2009 (11:04 pm)
Replying to: ghstudio (Nov 08, 2008 7:53 pm) My second Infiniti will be my last!   Traded my 2006 G for the 2008 M35 sport, what a huge disappointment. My G never saw the service dept. other then for an oil change/tire rotation..drove and handled like a CHAMP.   My "M" 3rd day was back for a wheel alignment after a rutted road jerked the steering wheel out of my hands.   Had service manager drive with me and he never felt the jerk.. sure!   Had sales manager drive with me and he did.   Their explanation to me ( a 63yr old lady) was this is how it handles cause of the sport tires and rims.   End of subject ..they did nothing.   Can you tell me how to reach this NHTSA you wrote about. Thank You bustersc

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