Last post on Mar 04, 2010 at 8:30 AM
You are in the Infiniti M35/M45
What is this discussion about?
Infiniti M35, Infiniti M45, Sedan
#11 of 20 Re: M45 Steering Problems [ghstudio]
Sep 07, 2008 (10:20 am)
Great suggestion - I will give that a try. As well as Infiniti is doing in the mid-luxury car market I am really surprised they would not have a better commitment to this - I agree it is a real safety issue. I've gotten used to the issue (sad though that may be) and I'm a pretty safe/experienced driver, and it's enough to frighten me still - I can't imagine what would happen if someone got into an accident because of this issue. That makes me a little disappointed in the corporate responsibility and infinity's lack of commitment to quality. It's enough to ensure my next car is not an Infinity if they refuse to fix it.
Thanks for the suggestion - I will try that and let everyone know how it goes.
#12 of 20 Re: M45 Steering Problems [shanster01]
Sep 22, 2008 (5:33 am)
Just wanted everyone to know - I took the advice. I think part of the issue before was I had a hard time explaining the issue (which allowed them to get around admitting the problem). This time I went in and said that I had a problem with the steering rack.
As soon as I mentioned the part by name they just said "ok" and they would take care of it - and they actually did. it only took about 5 hours and i was able to pick the car up that day - with the new steering rack installed.
They rep actually admitted to me that they had started ordering steering racks and keeping them in stock in advance as he had started to hear more and more about this issue from owners - so sounds like some kind of imminent disclosure by infiniti about the problem is coming?
Anyway - car drives like a champ again and I feel great! Be sure to get this done under your warranty before it runs out!
#13 of 20 Re: M45 Steering Problems [shanster01]
Nov 08, 2008 (5:05 pm)
How can you convince the dealer to replace the steering rack? I bought a 2006 M35 sport recently and have the same problem.
The dealer refused to fix it and told me the steering rack is good. The car is still in warranty.
Is there any way to contact infiniti directly to solve this issue?
#14 of 20 Re: M45 Steering Problems [jian2003]
Nov 08, 2008 (8:53 pm)
Make sure the problem is clearly documented on your dealer work order...and make sure he records his comments as well on that work order. Then ask when the Infiniti Regional representative will next visit the dealer...and get his schedule (they know when he will be there)....schedule an appointment with him. Call infiniti to confirm that you want to meet with the reginal rep as well. Then meet with the Infiniti rep and the service manager...explain the problem...make the infiniti rep drive the car....not the service manager.
In the meantime, you can file a complaint with the NHTSA on a steering problem that you feel is unsafe (which it is).
Nov 19, 2008 (9:48 pm)
I recently purchased an 06 M45 and had the same problem with my steering. I replaced my tires with Bridgestone Turanzas and so far I haven't had the problem anymore. The Turanzas only come in a size that is one up from OEM size so the dealer will advise against it. Tires also gave me a softer and quieter ride with decent handling. Only drawback is they are extremely expensive.
#16 of 20 Re: steering issue [kelvin0057]
Nov 20, 2008 (6:25 am)
Just out of curiosity, how much were your Bridgestones? Where they the larger size M45 tires? (19" I think)
The replaced steering rack seemed to fix most of my issues, but I still have some minor grabbing and turning at various speeds on all roads. It's down to acceptable levels and I figured because my tires are almost at their limit, I would get new tires and perhaps upgrade to another brand.
Did you just ask your dealer to order and install them for you?
#17 of 20 M 45 sport steering issue
Mar 07, 2009 (10:30 am)
I've just had my second visit to the dealer with this steering issue. The repair order says "drives well on newly paved roads Suspension is perfect but tracks poorly due to poor road conditions in this area, low profile tires are more apt to follow poor road conditions such as : road crown uneven pavement / road or tire gully etc". Infiniti should have buyers sign a disclosure on all sport models advising of the steering problems since Infiniti is only fixing the base M 35 / 45 models by replacing tires only if the client complains enough.This is my 3rd Infiniti and I surprised at the poor response from this company. May be my last.
#18 of 20 Re: M45 Steering Problems [ghstudio]
Jun 16, 2009 (12:04 am)
My second Infiniti will be my last!
Traded my 2006 G for the 2008 M35 sport, what a huge disappointment.
My G never saw the service dept. other then for an oil change/tire rotation..drove and handled like a CHAMP.
My "M" 3rd day was back for a wheel alignment after a rutted road jerked the steering wheel out of my hands.
Had service manager drive with me and he never felt the jerk.. sure!
Had sales manager drive with me and he did.
Their explanation to me ( a 63yr old lady) was this is how it handles cause of the sport tires and rims.
End of subject ..they did nothing.
Can you tell me how to reach this NHTSA you wrote about.
#19 of 20 Re: M45 Steering Problems [bustersc]
Jan 11, 2010 (4:43 am)
Happy to say that after dealing with this junker (M35) for nearly 2 years..I am now a proud owner of a 2010 Lincoln MKS ..What a Beauty of a car, handles extremely Wonderful!!!!!
BBB and SC Lemon Law!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#20 of 20 Re: M 45 sport steering issue [davidspade]
Mar 04, 2010 (8:30 am)
South Carolina's Lemon law made them take back my M this december!!!!