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OnStar Service Info and Questions

7 messages,  Last post on Oct 21, 2009 at 6:40 AM

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#1 of 7 Looking for further information about OnStar by eprentice Mar 20, 2007 (12:10 pm)
Although I really like my new Rendezvous I'm not liking the service from OnStar that I've been recieving with this vechicle. I'm not going to bore everyone with the details but sufficent to say customer service has been lacking in regards to the monthly on-line diagnostic emails.   I'm looking to escalate this problem to a director of customer service but I'm getting stalled by the reps who refuse to give me an address or even a name.   I have used the Search function here but as far as I can tell there has been no discussion started regarding this subject.   Can anyone tell me if they have a mailing address or email for the VP or Director of Customer Service/Relations? I've searched the company website but can only find the president's name.   Has anyone else experienced problems recieving the monthly diagnostics with their Buick? Replies to this message: jgmilberg (Apr 25, 2007 10:27 am) flyspray (May 26, 2007 7:28 pm) flyspray (Jun 03, 2007 12:05 pm)
#2 of 7 Re: Looking for further information about OnStar [eprentice] by jgmilberg Apr 25, 2007 (10:27 am)
Replying to: eprentice (Mar 20, 2007 12:10 pm) I would call the Buick dealer and ask for the GM field service representative's contact info, or see when he/she will be in the dealership next. Most of them make the rounds once a month or so. The rep should be able to help you out with some kind of direct contact.   If you want to keep after them on this just hit the blue button in the car and keep asking for a supervisor or the supervisor's boss. Eventually you should get somewhere. If you are hooked in through the onstar button it's on their dime. Or you could snail mail the guy at the address here: http://www.onstar.com/us_english/jsp/corporate/index.jsp Replies to this message: flyspray (May 26, 2007 7:28 pm) flyspray (Jun 03, 2007 12:05 pm)
#3 of 7 Onstar and verizon wireless... sounds like a good deal if it works by flyspray May 26, 2007 (7:28 pm)
Replying to: jgmilberg (Apr 25, 2007 10:27 am) Ive been told that Onstar and Verizon Wireless have made a deal to offer phone service. It looks like I can add my new truck (when it comes in) as an additional phone to my Verizon shared minutes account for $9.95 per month. I talked to someone who just got their new 07 silverado. He told me that caller ID shows up on the dash display. Has anyone tried this service from Verizon and if so how does it sound coming through the stereo speakers??   gregC Replies to this message: flyspray (Jun 03, 2007 12:05 pm)
#4 of 7 Re: Onstar and verizon wireless... sounds like a good deal if it works [flyspray] by flyspray Jun 03, 2007 (12:05 pm)
Replying to: flyspray (May 26, 2007 7:28 pm) This is one of the "Well done" features on my new 07 NBS silverado 1500 extended cab ltz. Look for my evaluation on most of the "TOYS" from GM available on the silverado 07 NBS. I have rough drafted a full evaluation of these "TOYS" and should have it posted soon.   Onstar Phone Evaluation This works and works well... I made a phone call from my "PHONE TRUCK" It muted the XM and had "FM" quality sound. No offence to the actress that recorded the voice response but......   If you want to give your self a chuckle... call your cell phone from the truck phone... pick up your cell phone and say "Hello"....... LOL... I did.   I haven't saved my voice phone book yet but after I get accustom to "THE VOICE" This system will serve me very well.   I have already talked to Verizon and now all I need is my trucks telephone number from the system... give it to Verizon... they will issue me new local number on my Present verizon account.   If Im not mistaken... Adding a second phone or truck to your account just cost you $9.95 per month and the Truck or phone shares the minutes with your "Present" account.   In Conclustion: This is the facts mixed with my opinion... You should draw your own conclustions.   gregC
#5 of 7 cheaper insurance by steve_ HOST Jul 18, 2007 (7:10 am)
Finally, a reason that would actually make me consider having OnStar:   62vetteefp, "GM Is on The Offensive. Will it work?" #4297, 18 Jul 2007 6:45 am Replies to this message: rockylee (Oct 11, 2007 4:56 pm) steve_ (Oct 21, 2009 6:40 am)
#6 of 7 Re: cheaper insurance [steve_] by rockylee Oct 11, 2007 (4:56 pm)
Replying to: steve_ (Jul 18, 2007 7:10 am) Finally, a reason that would actually make me consider having OnStar:    62vetteefp, "GM Is on The Offensive. Will it work?" #4297, 18 Jul 2007 6:45 am   Yep a good reason and now they can zap your stolen vehicle.   -Rocky Replies to this message: steve_ (Oct 21, 2009 6:40 am)
#7 of 7 Re: cheaper insurance [rockylee] by steve_ HOST Oct 21, 2009 (6:40 am)
Replying to: rockylee (Oct 11, 2007 4:56 pm) now they can zap your stolen vehicle   Two years later and they finally zap one. Turns out it's a "new" feature.   OnStar Helps Halt Stolen SUV in High-speed Chase (Firstcoastnews.com)   Karl doesn't like calling them. I think he wants "anonymous" help.   Why OnStar Actually Increases My Apprehensive Level

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