Last post on Mar 16, 2009 at 1:54 PM
You are in the Smart Shopper
What is this discussion about?
#68 of 97 Re: Choosing a dealer-What to look for [geffen]
May 27, 2007 (5:33 pm)
Yes, someone should have upped unhappy, but then if you need service, or help, ASK FOR IT.
I agree and also don't think happy was there for buying a car. They were probably "getting a feel" for the market and what not.
If I'm in a position to buy, or am after something, I will go ask for help if nobody appraoches me, instead of standing around waiting, timing the response time, or observing what others are or are not doing.
How hard is it to ask for assistance?
#69 of 97 Re: Choosing a dealer-What to look for [boomchek]
May 28, 2007 (5:05 am)
Like I have said before it is a double edge sword. Some people you either get the "No one wanted to waited on me" complaint or the "We drove up and they pounced on us" complaint.
Most people now days seem to appreciate it when they pull up and are allowed to browse around and get there bearings. When they are ready for help they ask.
May 29, 2007 (7:20 am)
I don't understand. If a person is SERIOUS about buying a car, they should walk into the showroom and ask for a salesperson.
But, yes, someone should have approached the customer on the lot. A lot of shoppers hate being pounced on and they want their space. Unhappy's body language may have portrayed that of a tire kicker or a service customer killing time while their oil was being changed.
#71 of 97 Re: Exactly... [isellhondas]
May 29, 2007 (9:46 am)
someone should have approached the customer on the lot.
Whether an ice cream licker or tire kicker, the customer should have been waited on.
But, I find it hard to understand how someone such as yourself, who prides himself on customer service, would have such difficulty understanding how "some" customers would want to be waited on in a timely manner.
From a consumers perspective, I expect to be waited on... not to have to chase down some salesman "milling around", who can't properly read body language.
Nobody likes being "pounced on", but we're talking 30 minutes here folks. Unless snake wants the original poster to "define" exactly what 30 minutes means... that's much to long.
#72 of 97 Re: Exactly... [jipster]
May 29, 2007 (11:18 am)
Agreed, but still...I know I would have walked into the store WAY before 30 minutes went by.
They may not have been "milling around" or maybe they were and simply sized the customer up as a non-buyer. Not a smart thing to do but it happens.
I just got a "poor me" feeling after reading the original post.
#73 of 97 Re: Choosing a Dealer - What to Look For [tidester]
Aug 08, 2007 (4:50 am)
I advice you to read my article in my carspace blogs, Its all about car dealers. here is the link of my carspace blogs
#74 of 97 Re: Choosing a Dealer - What to Look For [fullhouse3]
Aug 08, 2007 (5:45 am)
That is a great car space blog that you have set up.Lots of 'make sense' tips.
#75 of 97 Re: Choosing a Dealer - What to Look For [fullhouse3]
by Kirstie@Edmunds HOST
Aug 09, 2007 (11:57 am)
Gee, it looks like two things to me - 1) an article about dangers such as mobile phones & worn windshield wipers, and 2) a blatant advertisement for your business.
#76 of 97 more articles on my blogs
Aug 13, 2007 (4:12 am)
Yup!I have lots of articles about cars just frequently visit my blog.
#77 of 97 Herb Chambers Honda Westborough - Dealer from Hell
Aug 30, 2008 (8:58 pm)
Dealership from hell .. this is the worst honda dealer in the world. Pure evil. Just finished writing out the BBB complaint for my experience with them.
These guys played all the tricks -- bait-and-switch, high pressure sales tactics, forcing you to take their financing, "come on down", you name it. And this happened at the highest level of the dealership -- the general manager.
I HIGHLY recommend that you DO NOT enter this dealership. These evil guys have so many tricks up their sleeves that you stand no chance. And it all starts at the top: The General Manager, Mike Kelly.
So it does not matter how "nice" the lowly sales guy is and how he is treating you. This dealership is run by a General Manager from hell and if you enter this dealership, you will pay for it.
As you can see, I am really mad -- and have just finished writing out my BBB complaint about this dealership and Mike Kelly.