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Choosing a Dealer - What to Look For

97 messages,  Last post on Mar 16, 2009 at 1:54 PM

You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester

What is this discussion about? Car Buying


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#38 of 97
Re: OK [Mr_Shiftright] by jipster
Mar 24, 2007 (11:36 am)
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Replying to: Mr_Shiftright (Mar 24, 2007 9:08 am)

Do I pay more? Yeah, probably $50 to $75 a visit every 5,000 miles... I actually tip the service manager $10-$20 bucks
 
Edmunds must pay you guys fairly well.
 
So, roughly every 5,000 miles, when you go in for an oil change, you're out of pocket expense is about $90. That's kind of high for an oil change and wash. I suppose if it helps with a borderline call on warranty repair, it may be worth it.
 
But, how do you know you wouldn't get these "extras" anyhow .... without having to pay more and tip?
 
I go into my dealership about every 4 or 5 months, unless the service advisor is taking notes, I doubt that he remembers me. So, for most people I don't think this building a repore with dealership will be beneficial. $$$
#39 of 97
Re: OK [jipster] by Mr_Shiftright HOST
Mar 24, 2007 (11:44 am)
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Replying to: jipster (Mar 24, 2007 11:36 am)

Well your math is fine and there's no argument from me about it BUT---it also depends on what your time is worth I guess. If you and I went to the same doctor and I was ushered in right away and got 45 minutes with him by paying an extra "concierge fee" (which I do, to my doctor) and you sat and read magazines for 45 minutes and 10 minutes with the doctor, who's to say who got the best deal? It's not just about dollars, in other words.
 
Or let's look at it another way. If my engine blows up 1,000 miles out of warranty, I have oil change receipts with the dealer's name on them, while Mr. X has no receipts, or receipts from Jiffy Lube.
 
Can you guess what happens next? I have an idea.
#40 of 97
Re: OK [Mr_Shiftright] by joel0622
Mar 24, 2007 (12:29 pm)
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Replying to: Mr_Shiftright (Mar 24, 2007 11:44 am)

I pay for services all the time. There are a couple of Restaraunts that my wife and I frequent. When there is an 1 1/2 wait for a table we are usually seated in about 15 minutes. Why? Because when we come in we don't get out the tip calculator and figure a tip. We reward for good service and they remember us. Thats just one example of many. I tipped the ADT guy who put my alarm in and he called a week later to check in and I commented that all was fine, just wish I would have put an additional control pad in. He was there in an hour and put another one in Gratis.
#41 of 97
Re: OK [Mr_Shiftright] by jipster
Mar 24, 2007 (1:14 pm)
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Replying to: Mr_Shiftright (Mar 24, 2007 11:44 am)

Can you guess what happens next?
 
The dealership calls the manufacturer to get approval on out of warranty work I suppose. At only 1,000 miles out of warranty, I would think the dealership would do this irreguardless of whether your receipts are from Jiffy Lube or dealership... as long as you bought your car from said dealership.
 
But, if it works for you guys great. Anyhow, I always figured you to be a DIY'er Shifty.
#42 of 97
Re: OK [jipster] by Mr_Shiftright HOST
Mar 24, 2007 (2:22 pm)
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Replying to: jipster (Mar 24, 2007 1:14 pm)

Nah, I look under the hood of a new car and just scratch my....head....
 
Some dealers have discretionary monies to pay for goodwill out of warranty but this depends on the dealer's reputation with the factory. A dealer who sells a lot and wins awards is going to get more from the factory than some surly backwater dealer who just creates grief for factory and customer, that's for sure.
 
Well of course we reward good service. I wasn't passing out bribes---these are rewards for missions accomplished.
#43 of 97
Re: OK [Mr_Shiftright] by isellhondas
Mar 24, 2007 (4:03 pm)
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Replying to: Mr_Shiftright (Mar 24, 2007 11:44 am)

There are people reading your words that are slowly shaking their heads. For those people it's all about paying the LEAST for anything they buy.
 
For me, that would be a tough way to go through life.
#44 of 97
Re: OK [isellhondas] by tidester HOST
Mar 24, 2007 (7:33 pm)
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Replying to: isellhondas (Mar 24, 2007 4:03 pm)

For those people it's all about paying the LEAST for anything they buy.
 
And for some of them, the act of negotiating the "best deal" is a reward in itself though many would view it as painful.
 
I prefer to keep the whole process as brief as possible.
 
tidester, host
SUVs and Smart Shopper
#45 of 97
Re: Choosing a Dealer - What to Look For [tidester] by teamyonex
Mar 25, 2007 (8:08 pm)
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Replying to: tidester (Mar 19, 2007 10:55 am)

For me, the sales department means nothing. It's all about the service department, because after the couple of hours it takes to buy the car, you'll never see the sales people again, and the relationship with the service people is most critical. I've called the service dept. and said, "My vehicle is spitting blue smoke and shudders and weaves... I need to get it right away." If they say, "Certainly. Our next available appointment is in 5 weeks," then I know what I can expect. The bigger and better the service department the better.
#46 of 97
Re: Choosing a Dealer - What to Look For [teamyonex] by tidester HOST
Mar 25, 2007 (9:12 pm)
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Replying to: teamyonex (Mar 25, 2007 8:08 pm)

That's an excellent point. Interestingly, I have had the good fortune of dealing with great salespeople who have been most helpful after a purchase. That may be an advantage of living in a small town?
 
tidester, host
SUVs and Smart Shopper
#47 of 97
My experience... by mazda6iguy
Mar 28, 2007 (9:07 am)
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I am turned off by showrooms that are filled with sales desks, instead of cars on display. We have a Chevy dealer like that here. All desks are separated by partitions. Other dealers have cars on display.

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