Last post on Dec 30, 2010 at 8:21 PM
You are in the Hyundai Elantra
What is this discussion about?
#109 of 158 Re: lawsuit? [davidnewt]
Sep 19, 2007 (8:14 am)
You should also report the dealer's behavior to HMA, and th the local BBB if they are a member (most dealers are). There is no way a dealer should kick someone out and humiliate them simply because they come in and politely talk with them about an issue with their car.
#110 of 158 Lawsuit (At this time)
Sep 19, 2007 (9:32 am)
Why waste your time with the BBB and HMA? What is wrong with going directly to the dealership owner? When I go down to the dealer about the TSB 07-90-010 I will have a copy of it in hand. I have emailed HMA, which I have said before is not part of Hyundai, about who exactly is covered by this TSB. By reading it it is everyone within the build dates of the Elantras. But according to one reply on this site the owner was told by the service people his/her car wasn't included because 5 MPH is within spec. I am betting Hyundai isn't looking at it that way or why have the TSB. Will post after I talk with the people. Just got an email asking me to call by phone.
#111 of 158 Re: lawsuit? [backy]
Sep 19, 2007 (9:39 am)
I have contacted HMA after I was rejected by the dealer service manager the second time. But HMA was arrogant too. The consumer affair manager says "Hyundai stands by its quality; all meters on our vehicles are certified with government standards". I really hate their attitude.
#112 of 158 Re: lawsuit? [davidnewt]
Sep 19, 2007 (12:05 pm)
I talked to my friend, who is an attorney, about the speedometer issue and he told me that he did not think I would have a case because Hyundai has issued a TSB and extended the warranty by 3%. He said I could talk to a Lemon Law attorney but felt that most courts allow manufactures wide latitude to fix non safety or drivability issues. Also, I donít think any court would hold Hyundai liable for a dealerís bad behavior.
#113 of 158 Re: lawsuit? [mike91326]
Sep 19, 2007 (1:12 pm)
I do not know if you recall the Honda case for the odometer problem. For the Honda case, there is only odometer problem, and the speedometer does not have problem. In this case, the speedometer probably can be argued as a safety issue according to one of the lawyers I am contacting, since the driver does not know the right speed and could cause stress on driving, and when changing vehicles with normal speedometer. Anyway, does Hyundai provide the quantitative results about how much their meters off? For me, the speedometer is 10% and odometer is 5%. The industry standard as I found from the Honda case is 4%. In the Honda case, the claimed error is about 2-3% which is below the standard, but Honda still settled to avoid additional publicity.
Sep 19, 2007 (1:17 pm)
After printing out the TSB and taking it to another Hyundai dealer they fixed my car within 2 days. My speedometer is still off by 2MPH but much better than the 5-6 MPH it was off.
#115 of 158 letter about the TSB
Sep 21, 2007 (7:46 am)
i got a letter from hyundai yesterday in the mail about this TSB, so hopefully everyone else will which should make it easier to get it fixed at a local hyundai dealer.
#116 of 158 Re: lawsuit? [davidnewt]
Sep 21, 2007 (9:49 am)
Hate to see this thread change from speedometer problem to lawsuit which it is not. I did call HMA people and talked to some guy for at least 1/2 hour or more. He put me on hold several times cause he didn't know the answers to my questions. In fact at one point he told me he put my VIN into the system and it came back that my car wasn't included. I said he was nuts so he asked someone and came back saying everyone with cars built in the time frame will be getting a letter and that Hyundai will take care of every car. Of course mine was done under the secret re-programming but I still want to be sure it is within the #91 re-programming on the TSB. I have not gotten a letter yet but he assured me I will and if I don't have one in 2 weeks to call him back as he gave me that info also. I think it is so dumb to have these go-between people not even employed by Hyundai answering our complaints. Probably saving some money.
#118 of 158 speedo error
Sep 24, 2007 (2:20 pm)
Still enjoying my Elantra...MPH (speedo) is perfect...didnt go through the frustrations you all are passing through... Should have taken my advice as i mentioned 2 months ago....Changed my tire size for 80.00...problem solved...lol