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Ford Explorer Rust

15 messages,  Last post on Oct 07, 2011 at 7:14 AM

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What is this discussion about? Ford Explorer, Ford Explorer Sport, Ford Explorer Sport Trac, Paint, SUV

Messages Page 2 of 2

#5 of 15 2004 Ford Explorer Rust by motorman41

Oct 16, 2008 (2:42 pm)

I have an '04 Explorer that I bought new. It now has 51K miles. The vehicle has been garage kept sence new. I just noticed rust forming on the hood and on the factory running boards. The service manager at Ron Bortnick Ford, my local Dealership advised me that he has seen several Explorers come in with the same problem. He showed me the problem with the front lip on the hood that holds water and starts to rust. I am covered by the 80K mile Ford rust warranty, however, you must be able to put your finger through the rusted area to be covered and be repared. The service manager directed me to the Ford cust. service main number. I was told the same information. So, Ford wants me to keep riding around in a rusted vehicle until I can put my finger through the hole. By that time im sure Ford hopes that the 80K mile rust warranty will be expired. If anyone is looking to buy a Ford Explorer I would reconsider. All persons I have come in contact with representing Ford with my problem have been polite and understanding, and all agree that Ford should fix my vehicle, they just will not do it. This is unacceptable. My fight with Ford has just started. I was a Ford fan, and have owned several Ford vehicles (all bought new). After this experience I will NEVER buy another Ford vehicle.

#6 of 15 Re: 2004 Ford Explorer Rust [motorman41] by 2004xlt

Nov 10, 2008 (4:04 pm)

Replying to: motorman41 (Oct 16, 2008 2:42 pm)
I also have a 2004 Explorer (XLT) - bought directly off the indoor showroom floor with only (3) miles on it. This truck is not even in use for (6) months out of the year and is garage kept. I just noticed that there are a few spots on the front of the hood that are bubbling up. I called the Ford dealer to ask about any recalls on the paint and was told that it may have been due to a nick in the paint, but there isn't even an opening or crack in the rust bubble - yet! I've always purchased brand new Ford vehicles too. Please let me know if you were able to resolve your complaint with Ford. Thank you.

#7 of 15 Re: Rust [monexp] by cluelessinca

Jun 28, 2009 (10:24 am)

Replying to: monexp (Mar 14, 2007 2:18 pm)
here is the warranty wording.....does this mean paint is covered if there is no perforation ????
 
Corrosion Coverage
Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the
warranty start date and covers body sheet metal panels against corrosion
due to a defect in factory-supplied materials or workmanship. Corrosion
coverage (which lasts for 5 years, regardless of miles driven) only applies if
the corrosion causes perforation (holes) in body sheet metal panels.
 
If corrosion does not cause perforation (holes), and is not the result of
usage and/or environmental conditions, paint damage is covered under
the terms of the Bumper to Bumper Warranty (3 years or 36,000 miles,
whichever occurs first).
 
link title

#8 of 15 03 explorer rust on front of hood by cluelessinca

Jun 28, 2009 (10:30 am)

">link titleagain, here is the link to where the warranty is online, easy to find key words in it by going to "edit" then find, type the word you're looking for in the dialog box...
 
http://www.motorcraftservice.com/pubs/content/~WO3EXP/~MUS~LEN/41/03frdwa5e.pdf
 

#9 of 15 Re: Rust [monexp] by mash59

Dec 28, 2009 (8:04 am)

Replying to: monexp (Mar 14, 2007 2:18 pm)
My 02 Explorer has rust all over the roof! I took it to a body shop and I was shown the cracks on my hood (very light and hard to see unless looking for them). I was told the hood is going to rust too. 6 months later it is! I notified Ford and they will do nothing about it. I was told by the body shop owner that he has seen a lot of Fords that do the same exact thing (the roof and the hood), usually the dark colors (mine is dark green). Ford knows of this problem yet they keep using the same process of painting, ridiculous!!!!!

#10 of 15 Re: paint peeling on top of 2004 [trailsandroads] by ted16

Apr 10, 2010 (8:59 pm)

Replying to: trailsandroads (Sep 28, 2008 7:41 pm)
Have a 2004 white explorer that has a spot about 1 ft square that has flaked off. It is not faded but is flaking off. Have you had any success in getting ford to take care of this problem.
 
HAS ANYONE ELSE EXPERIENCED PAINT FLAKING ON 04 EXPLORERS ?

#11 of 15 Re: paint peeling on top of 2004 [ted16] by cal12272

Apr 12, 2010 (8:37 am)

Replying to: ted16 (Apr 10, 2010 8:59 pm)
Was cleaning my 05 Explorer and when I went to clean the roof all the paint in the grooves was gone. There is some bubbling starting to go up on the high points.

#13 of 15 Rust on the inside my 2008 Explorer by tinman76

Mar 10, 2011 (8:31 am)

A couple months ago my wife & I purchased a used 2008 Ford Explorer from a local dealership with 40 some thousand miles on it. And recently looked under the drivers seat & found the underside of the seat & the gearing all rusted & the floor board is rusted underneath the carpet. How can there be rust from the inside out & is there any action that can be taken to have Ford fix this problem?

#14 of 15 Re: Rust on the inside my 2008 Explorer [tinman76] by cluelessinca

Mar 10, 2011 (12:52 pm)

Replying to: tinman76 (Mar 10, 2011 8:31 am)
This is only my suggestion, I'm not an expert!
 
Did you buy it "as is" or was there any warranty period?
 
If you only bought it a few months ago, I would send a registered letter to the dealership stating the problem, insert pictures into the letter, and ask them for a refund. It sounds like the rust has ruined the integrity of a car thats not very old. I would copy your attorney and be sure to show that CC on the bottom. Or - better yet - have your atty send the letter on your behalf, people resond immediately to a letter from an atty, and it might only cost you $50 to have it sent.
 
If they wont offer you a refund or excellent repair, file against them in small claims court right away (if the amount you are seeing is allowable by your courts) or you might lose your window of oppty. Good luck.

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