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Hyundai Entourage Steering Vibration

80 messages,  Last post on Sep 27, 2008 at 3:51 PM

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#79 of 80 I feel sorry for Hyundai owners by lemonade3 Sep 09, 2008 (8:16 am)
I am still baffled at how Hyundai as a company treated me as a customer. Had many same symptoms as others....pulls left, thunks as driven down road, esp. noticeable in rear, vibrations felt in steering and seat and floor, got worse as it was driven....that is new tires were OK, put a few hundred miles on them and it was hazardous.   Hyundai treated us like criminals not customers. The best business school s in American should be studying them. We had more than a dozen tire replacements in 4 months!!! Hyundai insists its tires tires tires. Well it is defect defect defect. A 4 wheel alignment proved the front and rear were not aligned, and it could not be repaired. Yet in arbitration, the Hyundai personnel presented a lie to the arbitrator saying that Hunter, who makes the alignment equipment, changes alignment data on their machines from what the manufacturer specs say. A quick call to Hunter Engineering cleared that up. Unreal.   We were awarded a refund less mileage of about 4500 miles. Drove the van for 5 troublesome months then had to wait forever for Hyundai to meet the requirements of the arbitration. They should be ashamed, embarrassed, investigated. BUYER BEWARE! Replies to this message: wlovett (Sep 27, 2008 3:51 pm)
#80 of 80 Re: I feel sorry for Hyundai owners [lemonade3] by wlovett Sep 27, 2008 (3:51 pm)
Replying to: lemonade3 (Sep 09, 2008 8:16 am) I had a very similar experience and you will see some of my posts back in 2007. I bought my Entourage in January 2007 and reported a vibration issue within 3 weeks of owning the vehicle.   Very long story short, in August 2008 (18 months after my purchase) I received a full refund for my Entourage. I had my vehicle in the shop 12 times, met with the regional Hyundai Representative 3 times, and opened a case with Hyundai Corporate in California. My process was painful to say the least and they have lost what was a loyal Hyundai customer. I was shocked by the unprofessionalism of Hyundai.   My local dealer was very helpful and embarrassed the way Hyundai Corporate handled the issue. My opinion to anyone having this issue is to not back down and stand your ground.

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