Last post on Sep 27, 2008 at 3:51 PM
You are in the Hyundai Entourage
What is this discussion about?
Hyundai Entourage, Van
#72 of 80 Re: Shimming and sliding doors [jcrogman]
Apr 07, 2008 (8:39 am)
Is there an 800 number for Hyundai corporate? I would plead with them for a regional tech to come help diagnose your van.
#73 of 80 Re: Shimming and sliding doors [jcrogman]
Apr 07, 2008 (9:18 am)
Call the Hyundai Consumer Assistance Center, 1 (800) 633-5151. Report your problem and request a Case Number.
Hyundai of America will take corrective action if they are aware of the problem. However, the dealer is not about to report your complaint to Hyundai. You have to report your complaint to Hyundai and demand that a Case Number be assigned. Without a case number there is no record of your complaint.
If you write letters or Emails, keep a copy. Keep a record of all your dealings with the service department and Hyundai Representatives. Make sure that you get copies of all Work Orders from the service separtment. You will have to have this information if you go to arbritration or use your State's Lemon Law.
If you are having a vibration problem, report it to Hyundai and get it on record. They are having a vibration problem with quite a few of their vehicles and will not admit to it.
#74 of 80 Re: Shimming and sliding doors [jcrogman]
Apr 07, 2008 (3:42 pm)
I will call corporate and see what happens..Thanks
#75 of 80 Re: Shimming and sliding doors [jcrogman]
Apr 12, 2008 (2:49 am)
If you decide to pursue this under a lemon law, you will have to contact the Better Business Bureau. Hyundai uses the BBB to arbitrate lemon law cases. It is still worthwhile to open a case with Hyundai corporate. I went through this for major power steering issues and eventually got a new vehicle.
#76 of 80 2007 Entourage Ltd...18,000 miles and rotors had to be cut?
May 08, 2008 (5:39 pm)
I purchased a used 2007 Entourage Ltd. last month with just a bit over 17k on it. I absolutely love it, but... I have put on maybe 1K, but noticed a little shimmy in the steering when braking. Had my DH check it out, and he felt the same. Just had it into the dealer and they had to cut the rotors. I cannot understand how a brand new vehicle with under 20K miles on it, needs to have rotors recut. This is a $30K vehicle.
My husband has 110K on his 2005 Corolla and just had to have new rotors put on (after just having a shimmy in the steering, and having the pads replaced.).
Has anyone else had this issue?
#77 of 80 Re: 2007 Entourage Ltd...18,000 miles and rotors had to be cut? [mrsdes]
May 08, 2008 (8:19 pm)
There is a fix for this problem, look back through the threads about shimmies and you'll find the name of the machine thta needs to be used. I think it's brand name is a Hunter. Don't even bother doing anything else, just get the dealer ship where you bought the van to pay to have the work done if it is not covered by warrenty. Good luck.
P.S. see entry #59 on page 4
#78 of 80 Re: 2007 Entourage Ltd...18,000 miles and rotors had to be cut? [mrsdes]
May 09, 2008 (11:45 am)
Keep in mind that van is a whole lot heavier than a Corolla, so the brakes have to absord tons more energy, literally.
Still, rotors on a 2007 should have lasted longer.
Next time, consider getting new, upgraded rotors. They're not that expensive really.
#79 of 80 I feel sorry for Hyundai owners
Sep 09, 2008 (8:16 am)
I am still baffled at how Hyundai as a company treated me as a customer. Had many same symptoms as others....pulls left, thunks as driven down road, esp. noticeable in rear, vibrations felt in steering and seat and floor, got worse as it was driven....that is new tires were OK, put a few hundred miles on them and it was hazardous.
Hyundai treated us like criminals not customers. The best business school s in American should be studying them. We had more than a dozen tire replacements in 4 months!!! Hyundai insists its tires tires tires. Well it is defect defect defect. A 4 wheel alignment proved the front and rear were not aligned, and it could not be repaired. Yet in arbitration, the Hyundai personnel presented a lie to the arbitrator saying that Hunter, who makes the alignment equipment, changes alignment data on their machines from what the manufacturer specs say. A quick call to Hunter Engineering cleared that up. Unreal.
We were awarded a refund less mileage of about 4500 miles. Drove the van for 5 troublesome months then had to wait forever for Hyundai to meet the requirements of the arbitration. They should be ashamed, embarrassed, investigated. BUYER BEWARE!
#80 of 80 Re: I feel sorry for Hyundai owners [lemonade3]
Sep 27, 2008 (3:51 pm)
I had a very similar experience and you will see some of my posts back in 2007. I bought my Entourage in January 2007 and reported a vibration issue within 3 weeks of owning the vehicle.
Very long story short, in August 2008 (18 months after my purchase) I received a full refund for my Entourage. I had my vehicle in the shop 12 times, met with the regional Hyundai Representative 3 times, and opened a case with Hyundai Corporate in California. My process was painful to say the least and they have lost what was a loyal Hyundai customer. I was shocked by the unprofessionalism of Hyundai.
My local dealer was very helpful and embarrassed the way Hyundai Corporate handled the issue. My opinion to anyone having this issue is to not back down and stand your ground.