Last post on Sep 27, 2008 at 4:51 PM
You are in the Hyundai Entourage
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Hyundai Entourage, Van
#66 of 80 Re: Another vibration problem. [ateixeira]
Sep 20, 2007 (9:41 am)
NO! Hyundai never offered a replacement.
We had a meeting with the Hyundai Regional Parts/Service Manger on 10/18/07 and all he wanted me to do is leave the car and he would have his Engineer check out the problem. When I asked what he was going to check he said that they were going to rebalance the tires and check the alignment.
I informed him that this has been done on 3 occasions with 4 new tires and the vibration and pulling to the left is still there.
The Representitive again said that I had to leave the car for them to check it themselves. I told him that they could check anything they wanted to check as long as the provide me with a 2007 Hyundai Entourage as a loaner/replacement car or we should talk other options. He replied that Hyundai could not do that and they have no other options to talk about.
I am 71 years old and there is always room for other options except death and taxes.
#67 of 80 Re: Another vibration problem. [vankings]
Sep 20, 2007 (10:30 am)
I think asking for an equivalent loaner is a very reasonable demand.
Good luck in court, please keep us posted.
#68 of 80 Re: Another vibration problem. [ateixeira]
Sep 20, 2007 (11:17 am)
To answer your question, No all of the Hyundai Entourage's do not have this vibration problem. I don't know the percentage of the vehicles with the problem but I wish that they would come up with some good cause and corrective action.
We love the car and would be willing to take a replacement if Hyundai could come up with a good one.
#69 of 80 Re: Another vibration problem. [vankings]
Jan 25, 2008 (7:08 pm)
We went through arbitration with the Connecticut State Lemon Law and was awarded a Full Refund Of The Contract Price. The contract price was not reduced by the mileage on the vehicle.
The arbitrator agreed that dispite a reasonable number of repair attempts the vibration still exist and the number of repair days (30 days) was a substantial impairment to the consumers expected use of the vehicle during the first three months of ownership.
We now drive a 2008 Dodge GC.
#70 of 80 Re: Another vibration problem. [vankings]
Jan 28, 2008 (10:30 am)
Congrats, I guess. Glad to hear you won the lawsuit.
#71 of 80 Shimming and sliding doors
Apr 06, 2008 (6:30 am)
I purchased an Entourage 2007 in January of this year and took it back to the dealers 4 x for the Shimming over 70mph and both sliding doors that will not open. I panicked, because I had my Grand babies in the back and they had to climb thru and come thru the front doors because the sliding doors will not open.
I took it to the dealers, first the sales manager told me that it was not their problem that it was maintainance issue. I held my ground and told them he needs to take care of it.. They decided t replace the rotors. Next the wheels starts squeeking and the doors still will not open. Now they are saying my brake pads need changing and they will use silicone on the doors to help the doors from opening.
I am now in a loaner car, becuase when I took it back for repair, I was told that the brake machine is broken.. WHAT' S NEXT.. I am ready to give them back the vehicle and take back my santa fe..PLease help me.. whats my next step..
I have spoken to managers will no HELP ..
#72 of 80 Re: Shimming and sliding doors [jcrogman]
Apr 07, 2008 (9:39 am)
Is there an 800 number for Hyundai corporate? I would plead with them for a regional tech to come help diagnose your van.
#73 of 80 Re: Shimming and sliding doors [jcrogman]
Apr 07, 2008 (10:18 am)
Call the Hyundai Consumer Assistance Center, 1 (800) 633-5151. Report your problem and request a Case Number.
Hyundai of America will take corrective action if they are aware of the problem. However, the dealer is not about to report your complaint to Hyundai. You have to report your complaint to Hyundai and demand that a Case Number be assigned. Without a case number there is no record of your complaint.
If you write letters or Emails, keep a copy. Keep a record of all your dealings with the service department and Hyundai Representatives. Make sure that you get copies of all Work Orders from the service separtment. You will have to have this information if you go to arbritration or use your State's Lemon Law.
If you are having a vibration problem, report it to Hyundai and get it on record. They are having a vibration problem with quite a few of their vehicles and will not admit to it.
#74 of 80 Re: Shimming and sliding doors [jcrogman]
Apr 07, 2008 (4:42 pm)
I will call corporate and see what happens..Thanks
#75 of 80 Re: Shimming and sliding doors [jcrogman]
Apr 12, 2008 (3:49 am)
If you decide to pursue this under a lemon law, you will have to contact the Better Business Bureau. Hyundai uses the BBB to arbitrate lemon law cases. It is still worthwhile to open a case with Hyundai corporate. I went through this for major power steering issues and eventually got a new vehicle.