Last post on Sep 27, 2008 at 4:51 PM
You are in the Hyundai Entourage
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Hyundai Entourage, Van
#62 of 80 Another vibration problem.
Aug 29, 2007 (5:05 pm)
I also have a vibration problem on my 2007 Entourage at 67 to 70 MPH. We purchased this vehicle on June 12, 2007 and reported this vibration condition to the dealers service department on June 14, 2007. After 10 trips to the service department, calls to Hyundai Customer Service, a certified letter to the CEO of Hyundai America, and a Case Number assiged to my complaint, the service department road tested my car and agreed that the car had a vibration problem. The dealer had no plans to road test this vehicle until I reported it to Hyudai America's Consumer assistance.
My car has been in the service department 11 times now for a total of 28 days.
Hyundai of America will take corrective action if they are aware of the problem. However, the dealer is not about to report your complaint to Hyundai. You have to report your complaint to Hyundai and demand that a Case Number be assigned. Without a case number there is no record of your complaint.
If you write letters or Emails, keep a copy. Keep a record of all your dealings with the service department and Hyundai Representatives. You will have to have this information if you go to arbtration or use your State's Lemon Law.
If you are having a vibration problem, report it to Hyundai and get it on record. If we all contact Hyundai we may get this problem resolved.
Call the Hyundai Consumer Assistance Center, 1 (800) 633-5151. Report your problem and request a Case Number.
#63 of 80 Re: Another vibration problem. [vankings]
Aug 30, 2007 (10:54 am)
Solid advice. This applies to any brand of car, by the way.
#64 of 80 Re: Another vibration problem. [vankings]
Sep 19, 2007 (7:07 pm)
My car has been in the dealers service department 12 times for a total of 33 days to resolve the front end vibration and pulling to the left problems. The dealer has now replaced and rebalanced 4 new tires, aligned the front end to the Hyundai Specs, road tested the car 3 times and verified that the vibration and pulling problems still exist.
I have been very patient with Hyundai and gave them every oppertunity to resolve this problem. However, this problem is now very personal and I now consider this vehicle unsafe to drive if you are not familiar with the steering.
My wife was driving through a long right bend in the road at approximately 40 MPH. She relaxed her grip on the steering wheel and the car veered sharply to the left. This could have resulted in a major accident if a car was in the oncoming lane.
We have now filed for arbitration with the Connecticut State Lemon Law.
We are also discussing these problems with our attorney regarding a Class Action Lawsuit.
#65 of 80 Re: Another vibration problem. [vankings]
Sep 20, 2007 (8:25 am)
Sorry to hear that. Sounds like you've been very patient.
Did Hyundai ever offer a replacement van? They can't all behave that way.
#66 of 80 Re: Another vibration problem. [ateixeira]
Sep 20, 2007 (9:41 am)
NO! Hyundai never offered a replacement.
We had a meeting with the Hyundai Regional Parts/Service Manger on 10/18/07 and all he wanted me to do is leave the car and he would have his Engineer check out the problem. When I asked what he was going to check he said that they were going to rebalance the tires and check the alignment.
I informed him that this has been done on 3 occasions with 4 new tires and the vibration and pulling to the left is still there.
The Representitive again said that I had to leave the car for them to check it themselves. I told him that they could check anything they wanted to check as long as the provide me with a 2007 Hyundai Entourage as a loaner/replacement car or we should talk other options. He replied that Hyundai could not do that and they have no other options to talk about.
I am 71 years old and there is always room for other options except death and taxes.
#67 of 80 Re: Another vibration problem. [vankings]
Sep 20, 2007 (10:30 am)
I think asking for an equivalent loaner is a very reasonable demand.
Good luck in court, please keep us posted.
#68 of 80 Re: Another vibration problem. [ateixeira]
Sep 20, 2007 (11:17 am)
To answer your question, No all of the Hyundai Entourage's do not have this vibration problem. I don't know the percentage of the vehicles with the problem but I wish that they would come up with some good cause and corrective action.
We love the car and would be willing to take a replacement if Hyundai could come up with a good one.
#69 of 80 Re: Another vibration problem. [vankings]
Jan 25, 2008 (7:08 pm)
We went through arbitration with the Connecticut State Lemon Law and was awarded a Full Refund Of The Contract Price. The contract price was not reduced by the mileage on the vehicle.
The arbitrator agreed that dispite a reasonable number of repair attempts the vibration still exist and the number of repair days (30 days) was a substantial impairment to the consumers expected use of the vehicle during the first three months of ownership.
We now drive a 2008 Dodge GC.
#70 of 80 Re: Another vibration problem. [vankings]
Jan 28, 2008 (10:30 am)
Congrats, I guess. Glad to hear you won the lawsuit.
#71 of 80 Shimming and sliding doors
Apr 06, 2008 (6:30 am)
I purchased an Entourage 2007 in January of this year and took it back to the dealers 4 x for the Shimming over 70mph and both sliding doors that will not open. I panicked, because I had my Grand babies in the back and they had to climb thru and come thru the front doors because the sliding doors will not open.
I took it to the dealers, first the sales manager told me that it was not their problem that it was maintainance issue. I held my ground and told them he needs to take care of it.. They decided t replace the rotors. Next the wheels starts squeeking and the doors still will not open. Now they are saying my brake pads need changing and they will use silicone on the doors to help the doors from opening.
I am now in a loaner car, becuase when I took it back for repair, I was told that the brake machine is broken.. WHAT' S NEXT.. I am ready to give them back the vehicle and take back my santa fe..PLease help me.. whats my next step..
I have spoken to managers will no HELP ..