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Vans & Minivans Hyundai Entourage Hyundai Entourage Steering Vibration
80 messages, Last post on Sep 27, 2008 at 3:51 PM
You are in the Hyundai Entourage Forum. Your Host is Karens
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Replying to: thornside (Jul 12, 2007 4:02 pm) |
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Replying to: wlovett (Apr 03, 2007 7:18 pm) I tried to use the link that you provided with no luck. My e-mail is vankings  aol.com Thank you, Walt |
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I also have a vibration problem on my 2007 Entourage at 67 to 70 MPH. We purchased this vehicle on June 12, 2007 and reported this vibration condition to the dealers service department on June 14, 2007. After 10 trips to the service department, calls to Hyundai Customer Service, a certified letter to the CEO of Hyundai America, and a Case Number assiged to my complaint, the service department road tested my car and agreed that the car had a vibration problem. The dealer had no plans to road test this vehicle until I reported it to Hyudai America's Consumer assistance. My car has been in the service department 11 times now for a total of 28 days. Hyundai of America will take corrective action if they are aware of the problem. However, the dealer is not about to report your complaint to Hyundai. You have to report your complaint to Hyundai and demand that a Case Number be assigned. Without a case number there is no record of your complaint. If you write letters or Emails, keep a copy. Keep a record of all your dealings with the service department and Hyundai Representatives. You will have to have this information if you go to arbtration or use your State's Lemon Law. If you are having a vibration problem, report it to Hyundai and get it on record. If we all contact Hyundai we may get this problem resolved. Call the Hyundai Consumer Assistance Center, 1 (800) 633-5151. Report your problem and request a Case Number. |
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Replying to: vankings (Aug 29, 2007 4:05 pm) |
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Replying to: vankings (Aug 29, 2007 4:05 pm) I have been very patient with Hyundai and gave them every oppertunity to resolve this problem. However, this problem is now very personal and I now consider this vehicle unsafe to drive if you are not familiar with the steering. My wife was driving through a long right bend in the road at approximately 40 MPH. She relaxed her grip on the steering wheel and the car veered sharply to the left. This could have resulted in a major accident if a car was in the oncoming lane. We have now filed for arbitration with the Connecticut State Lemon Law. We are also discussing these problems with our attorney regarding a Class Action Lawsuit. 
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Replying to: vankings (Sep 19, 2007 6:07 pm) Did Hyundai ever offer a replacement van? They can't all behave that way.
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Replying to: ateixeira (Sep 20, 2007 7:25 am) We had a meeting with the Hyundai Regional Parts/Service Manger on 10/18/07 and all he wanted me to do is leave the car and he would have his Engineer check out the problem. When I asked what he was going to check he said that they were going to rebalance the tires and check the alignment. I informed him that this has been done on 3 occasions with 4 new tires and the vibration and pulling to the left is still there. The Representitive again said that I had to leave the car for them to check it themselves. I told him that they could check anything they wanted to check as long as the provide me with a 2007 Hyundai Entourage as a loaner/replacement car or we should talk other options. He replied that Hyundai could not do that and they have no other options to talk about. I am 71 years old and there is always room for other options except death and taxes.
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Replying to: vankings (Sep 20, 2007 8:41 am) Good luck in court, please keep us posted. |
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Replying to: ateixeira (Sep 20, 2007 7:25 am) We love the car and would be willing to take a replacement if Hyundai could come up with a good one. |
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Replying to: vankings (Sep 19, 2007 6:07 pm) The arbitrator agreed that dispite a reasonable number of repair attempts the vibration still exist and the number of repair days (30 days) was a substantial impairment to the consumers expected use of the vehicle during the first three months of ownership. We now drive a 2008 Dodge GC.
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