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Hyundai Entourage Steering Vibration

80 messages,  Last post on Sep 27, 2008 at 3:51 PM

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What is this discussion about? Hyundai Entourage, Van


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#41 of 80
Re: Shimmy Continues [wlovett] by wlovett
Apr 11, 2007 (1:01 pm)
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Replying to: wlovett (Apr 04, 2007 6:16 pm)

I spoke to soon.
 
Using the two phase balancer helped but I still feel a slight vibration.
 
I fear the tires have a flat spot from sitting on the lot too long. I took it to the dealer for the 3rd time today. The agree there is a flat spot in the tires somewhere. They wanted me to drive it for 2000 more miles to see if the flat spot comes out. I did not agree, we are in the process of contacting the Regional Hyundai Rep. I would like the tires replaced. I will keep you posted on what they decide.
#42 of 80
Re: Shimmy Continues [wlovett] by mommy03
Apr 11, 2007 (3:28 pm)
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Replying to: wlovett (Apr 11, 2007 1:01 pm)

Thanks for the link to the TSB. It was very helpful. Our situations sound almost exactly the same. I was about to give up on this whole thing, but this TSB will help immensely with the dealer. They kept treating me like I was crazy. I totally understand why you think they should replace your tires, but do you think the flat spot will go away with wear? And is it likely just one tire affected or all of them? I would doubt that I could get my dealer to replace my tires. Please keep us updated on what you end up doing.
#43 of 80
Re: Shimmy Continues [mommy03] by mommy03
Apr 11, 2007 (5:07 pm)
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Replying to: mommy03 (Apr 11, 2007 3:28 pm)

I just read the TSB more closely, and it seems to suggest that a flat spot on the tire is a temporary condition and therefore the car should be run for 10 minutes so that the flat spot does not affect their testing. Are they essentially saying that a flat spot is normal and doesn't need fixing?
 
By the way, how much better did the dynamic balancing improve your vibration problem?
#44 of 80
Re: Shimmy Continues [mommy03] by wlovett
Apr 12, 2007 (3:57 pm)
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Replying to: mommy03 (Apr 11, 2007 5:07 pm)

I think the flat spot may go away, but my arguement is why should I have to deal with this on a $20k van? I don't want to drive my brand new van another 2000 miles just to see if it goes away, that is unacceptable to me.
 
Its hard to tell how many tires are affected. The dynamic balancing helped quite a bit. The steering wheel would shimmy back and forth before the dynamic balancer. After the dynamic balancer its more of slight vibration throughout the entire van, still noticable but better than before.
 
I think Hyundai is going to point fingers at the tire manufacturer, Hanook in my case, and expect them to fix it. Waiting to hear back from Hyundai right now.
#45 of 80
Re: Shimmy Continues [wlovett] by wlovett
Apr 17, 2007 (6:31 pm)
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Replying to: wlovett (Apr 12, 2007 3:57 pm)

Latest Update. My dealer decided to put tires from another Entourage onto mine. I was very grateful for them trying this since Hyundai has been slow to respond to the issue. My dealer used tires from an Entourage that was delivered just last week. I have an Entourage GLS, so mine came with the 16" Hankook's. The odd thing was my dealer received at least 3 GLS's last week, each came with 16" Kumho tires, not Hankook's.
 
So the dealer replaced my Hankook's with the Kumho's. Unfortuantly this did not help. The vibration is still there, especially at 75mph. By having the same issue with the Hankook's and Kumho's I am wondering if the issue is not with the tires but something else.
 
So now we are back talking with the Regional Hyundai Representative......
#46 of 80
Re: Shimmy Continues [wlovett] by capecoralbill
Apr 19, 2007 (2:34 am)
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Replying to: wlovett (Apr 17, 2007 6:31 pm)

I had the dealer rebalance it, the 75 mph vibration seems to have gone away. However, I now have a new problem. At low speeds, pretty much as soon as the car starts moving, it feels rough,lumpy or lurchy, enough to be annoying. It smooths out at higher speeds and after warmed up I don't feel it at lower speeds then either.
Your right about the dealer being unresponsive or in denial, and he is too far away to make it convenient to keep going in for such a minor, but still annoying problem, this is not how a BRAND NEW WORLD CLASS vehicle should act. Too bad Hyundai may loose its hard built improved reputation over tire, wheel or drivetrain vibration. And yes, my dealer calls me after each service to instruct me to leave excellent ratings when the factory surveys me, but often I dont get the factory survey. I have 17" alloy factory wheels with Michelin tires, my Hyundai Entourage's van build date is June 14 2006.
#47 of 80
BYE BYE BYE by burnie
May 23, 2007 (9:53 pm)
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Sorry it took soo long to post. I now drive a new non-hyundai van..Hyundai purchased my van back last month after arbitration.Do the 3 times to dealer..Go thru arbitration...This is a Characteristic that Hyundai factory rep confimed here in Nv. So go thru BBB as your book says and have van looked at by Certified mechanic in your area,,,,Have proof other than your slips from dealer to prove that this cannot be fixed...or call California...but not customer service,,,go up up up..My battle is over and I am happy to say BYE BYE BYE..It took 4 months of aggrevation but like you all have said....When it happened at fast speeds, they balanced tires---then it would appear at lower speeds..I did research on other vehicles with shimmy or vibration and all other reported that after 2000-5000 miles after balance vibration would return.....that s what really scared me....I didnt want 10 yrs of vibrationg...& it vibrated chair, console rear seats,,,everything shook...So i can totally understand your posting & frustration....But I CAN SMILE AGAIN ! The flat spot in tires is a BS line & changing tires will not fix problem...It s an engineering defect as far as I am concerned...(a consumer) FYI Corporate told me that they did not have enough units out there to confirm vibration..So keep the fight & request to meet with factory rep & get with BBB asap..I will check back from time to time..so Mommy03 keep posting...
#48 of 80
Re: BYE BYE BYE [burnie] by ateixeira
May 24, 2007 (6:32 am)
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Replying to: burnie (May 23, 2007 9:53 pm)

What did you replace it with?
 
I ended up buying a Sienna.
#49 of 80
Re: Shimmy Continues [roadrider] by jsrf
May 24, 2007 (12:37 pm)
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Replying to: roadrider (Mar 19, 2007 5:55 am)

OK,just got an 07 Entourage Limited this week. I have no high speed vibration, up past 80mph or more. However, we did notice a vibration under aggressive braking that felt like a common brake rotor warp. It is in the shop to have that looked at. The only thing I can say at this point is that a new vehicle should not have a warped brake rotor. I'll comment more once we get it back.
 
Additionally, our van has none of the transmission braking affect, wind noise, etc. that have been noted in these forums.
 
If they get the braking vibration fixed, I hope to be golden for a while. Love it other than that. Can't beat what they give you for the price. Got our Limited with DVD for $26.9K.
#50 of 80
Re: Shimmy Continues [jsrf] by ateixeira
May 25, 2007 (6:47 am)
Reply

Replying to: jsrf (May 24, 2007 12:37 pm)

Have them check the torque on the wheel lug nuts. They are probably overtightened.
 
Do it soon so the rotors don't wear unevenly. Take it easy on the brakes, at least, until you get that looked at.

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