Sign In Join 

You are here: [F] Forums / Vans & Minivans / Hyundai Entourage / Hyundai Entourage Steering Vibration



Hyundai Entourage Steering Vibration

80 messages,  Last post on Sep 27, 2008 at 3:51 PM

You are in the Hyundai Entourage Forum. Your Host is Karens

What is this discussion about? Hyundai Entourage, Van


Messages Page 5 of 9
1
2
3
4
5
6
7
8
9
Prev
Next
Last
Go To Msg #
Search This Discussion

#37 of 80
Re: Shimmy Continues [wlovett] by wlovett
Apr 03, 2007 (7:18 pm)
Reply

Replying to: wlovett (Mar 20, 2007 7:32 am)

I continued to have the shimmy so I took it to the dealer last week. They performed a balance and alignment. This did not fix the issue. The dealer has been very courteous and very determined to get the issue resolved.
 
So I scheduled another appointment for today. They found a Hyundai Technical Service Bulletin posted, # 06-50-013. This relates to an earlier post in this forum about using a special tire balancer. The technical bulletin states a two-plane dynamic wheel balancer is needed to correct the issue. Hyundai recommends the Hunter GSP 9700, which is a two-plane wheel balancer. My dealer found a local repair shop that has one and performed the balance today.
 
The balancer found 3 of my tires off balance that were not detected using the standard balancer last week. It appears to have fixed the issue, though I want to drive it for a week before making the final decision.
#38 of 80
Re: Shimmy Continues [wlovett] by ateixeira
Apr 04, 2007 (10:50 am)
Reply

Replying to: wlovett (Apr 03, 2007 7:18 pm)

It's very reassuring to hear about a dealer going this far for a customer.
 
Can you share their name? They deserve the credit.
#39 of 80
Re: Shimmy Continues [wlovett] by mommy03
Apr 04, 2007 (11:21 am)
Reply

Replying to: wlovett (Apr 03, 2007 7:18 pm)

Is this service bulletin actually for the Entourage or another model Hyundai? I tried looking it up but couldn't find it. I asked my dealer to use the Hunter balancer, but his response was that he doesn't have one nor does any other dealer in the area. What was your problem like - did it vibrate only at high speeds or even at low speeds as well?
#40 of 80
Re: Shimmy Continues [mommy03] by wlovett
Apr 04, 2007 (6:16 pm)
Reply

Replying to: mommy03 (Apr 04, 2007 11:21 am)

The dealer is Tom Ahl Hyundai in Findlay, OH.
 
I was able to find the Techincal Service Bulletin online. Go to http://www.hmaservice.com and register for an account. This site is open to the public, it has some really great information. Once logged on, go to Service Information, choose your Entourage model, go to the TSB tab, Chassis, choose 06-50-013.
 
If you want, you can post your email address and I will send the service bulletin to you.
 
My shimmy started at 65MPH and progressively worse at higher speeds. At 75-80MPH the steering wheel would shake, I could feel a vibration in the seat and the center console would vibrate. These appear to have stopped after using the Hunter wheel balancer.
#41 of 80
Re: Shimmy Continues [wlovett] by wlovett
Apr 11, 2007 (1:01 pm)
Reply

Replying to: wlovett (Apr 04, 2007 6:16 pm)

I spoke to soon.
 
Using the two phase balancer helped but I still feel a slight vibration.
 
I fear the tires have a flat spot from sitting on the lot too long. I took it to the dealer for the 3rd time today. The agree there is a flat spot in the tires somewhere. They wanted me to drive it for 2000 more miles to see if the flat spot comes out. I did not agree, we are in the process of contacting the Regional Hyundai Rep. I would like the tires replaced. I will keep you posted on what they decide.
#42 of 80
Re: Shimmy Continues [wlovett] by mommy03
Apr 11, 2007 (3:28 pm)
Reply

Replying to: wlovett (Apr 11, 2007 1:01 pm)

Thanks for the link to the TSB. It was very helpful. Our situations sound almost exactly the same. I was about to give up on this whole thing, but this TSB will help immensely with the dealer. They kept treating me like I was crazy. I totally understand why you think they should replace your tires, but do you think the flat spot will go away with wear? And is it likely just one tire affected or all of them? I would doubt that I could get my dealer to replace my tires. Please keep us updated on what you end up doing.
#43 of 80
Re: Shimmy Continues [mommy03] by mommy03
Apr 11, 2007 (5:07 pm)
Reply

Replying to: mommy03 (Apr 11, 2007 3:28 pm)

I just read the TSB more closely, and it seems to suggest that a flat spot on the tire is a temporary condition and therefore the car should be run for 10 minutes so that the flat spot does not affect their testing. Are they essentially saying that a flat spot is normal and doesn't need fixing?
 
By the way, how much better did the dynamic balancing improve your vibration problem?
#44 of 80
Re: Shimmy Continues [mommy03] by wlovett
Apr 12, 2007 (3:57 pm)
Reply

Replying to: mommy03 (Apr 11, 2007 5:07 pm)

I think the flat spot may go away, but my arguement is why should I have to deal with this on a $20k van? I don't want to drive my brand new van another 2000 miles just to see if it goes away, that is unacceptable to me.
 
Its hard to tell how many tires are affected. The dynamic balancing helped quite a bit. The steering wheel would shimmy back and forth before the dynamic balancer. After the dynamic balancer its more of slight vibration throughout the entire van, still noticable but better than before.
 
I think Hyundai is going to point fingers at the tire manufacturer, Hanook in my case, and expect them to fix it. Waiting to hear back from Hyundai right now.
#45 of 80
Re: Shimmy Continues [wlovett] by wlovett
Apr 17, 2007 (6:31 pm)
Reply

Replying to: wlovett (Apr 12, 2007 3:57 pm)

Latest Update. My dealer decided to put tires from another Entourage onto mine. I was very grateful for them trying this since Hyundai has been slow to respond to the issue. My dealer used tires from an Entourage that was delivered just last week. I have an Entourage GLS, so mine came with the 16" Hankook's. The odd thing was my dealer received at least 3 GLS's last week, each came with 16" Kumho tires, not Hankook's.
 
So the dealer replaced my Hankook's with the Kumho's. Unfortuantly this did not help. The vibration is still there, especially at 75mph. By having the same issue with the Hankook's and Kumho's I am wondering if the issue is not with the tires but something else.
 
So now we are back talking with the Regional Hyundai Representative......
#46 of 80
Re: Shimmy Continues [wlovett] by capecoralbill
Apr 19, 2007 (2:34 am)
Reply

Replying to: wlovett (Apr 17, 2007 6:31 pm)

I had the dealer rebalance it, the 75 mph vibration seems to have gone away. However, I now have a new problem. At low speeds, pretty much as soon as the car starts moving, it feels rough,lumpy or lurchy, enough to be annoying. It smooths out at higher speeds and after warmed up I don't feel it at lower speeds then either.
Your right about the dealer being unresponsive or in denial, and he is too far away to make it convenient to keep going in for such a minor, but still annoying problem, this is not how a BRAND NEW WORLD CLASS vehicle should act. Too bad Hyundai may loose its hard built improved reputation over tire, wheel or drivetrain vibration. And yes, my dealer calls me after each service to instruct me to leave excellent ratings when the factory surveys me, but often I dont get the factory survey. I have 17" alloy factory wheels with Michelin tires, my Hyundai Entourage's van build date is June 14 2006.

Messages Page 5 of 9
1
2
3
4
5
6
7
8
9
Prev
Next
Last
Go To Msg #
Search This Discussion
To POST a message, please Sign In.

You are here: [F] Forums / Vans & Minivans / Hyundai Entourage / Hyundai Entourage Steering Vibration

New? Join Now!

Forum Tools

Please sign in.
Email Address:

Password:

Forgot Password?

Search Forums

Enter Keyword(s)

Advanced Search

Browse by Vehicle



View All Vehicles
Advertisement
Learn More

2008 Hyundai Entourage

2008 Hyundai Entourage Limited Minivan Shown

More Pictures

DoMore

Ask the Community
See What People Are Asking

Browse by Board

Browse by Topic


View All Topics

Today's Chats

Advertisement