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Hyundai Entourage Steering Vibration

80 messages,  Last post on Sep 27, 2008 at 3:51 PM

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What is this discussion about? Hyundai Entourage, Van


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#35 of 80
Re: Shimmy [07carshopper] by mommy03
Apr 01, 2007 (10:17 am)
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Replying to: 07carshopper (Mar 31, 2007 8:08 pm)

I finally checked the manufacture date of my car, and found that it is 3/06. That must make it one of the first Entourages built. Does anyone here know when they started building them? I just bought it in 2/07 so it must have been on the lot for a long time.
 
It seems my problem exists when the car is cold. When we first get in the car, it rides roughly for the first few miles (a couple of minutes), then it seems to smooth out. Does anyone have any idea why this might happen? I thought it was an issue of speed, but it seems to be an issue of the car being cold. Since it goes away, after a few miles, does that mean it's not a serious problem? I just hate the thought of taking it back to the dealer because I know they won't know what to do with it.
#36 of 80
Manufacture date by hrngffcr
Apr 01, 2007 (10:47 am)
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Just to add to the database of information, my Entourage Limited was built 6/06 and was delivered to the dealer I bought it from on 10/06. Fortunately mine has had none of the problems others have incurred, and has been virtually problem-free for almost 5,000 miles and several highway trips. I am having to have one tire pressure sensor/transmitter replaced, and the passenger-side power sliding door occaisionally will not latch the first time the door is closed.
#37 of 80
Re: Shimmy Continues [wlovett] by wlovett
Apr 03, 2007 (7:18 pm)
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Replying to: wlovett (Mar 20, 2007 7:32 am)

I continued to have the shimmy so I took it to the dealer last week. They performed a balance and alignment. This did not fix the issue. The dealer has been very courteous and very determined to get the issue resolved.
 
So I scheduled another appointment for today. They found a Hyundai Technical Service Bulletin posted, # 06-50-013. This relates to an earlier post in this forum about using a special tire balancer. The technical bulletin states a two-plane dynamic wheel balancer is needed to correct the issue. Hyundai recommends the Hunter GSP 9700, which is a two-plane wheel balancer. My dealer found a local repair shop that has one and performed the balance today.
 
The balancer found 3 of my tires off balance that were not detected using the standard balancer last week. It appears to have fixed the issue, though I want to drive it for a week before making the final decision.
#38 of 80
Re: Shimmy Continues [wlovett] by ateixeira
Apr 04, 2007 (10:50 am)
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Replying to: wlovett (Apr 03, 2007 7:18 pm)

It's very reassuring to hear about a dealer going this far for a customer.
 
Can you share their name? They deserve the credit.
#39 of 80
Re: Shimmy Continues [wlovett] by mommy03
Apr 04, 2007 (11:21 am)
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Replying to: wlovett (Apr 03, 2007 7:18 pm)

Is this service bulletin actually for the Entourage or another model Hyundai? I tried looking it up but couldn't find it. I asked my dealer to use the Hunter balancer, but his response was that he doesn't have one nor does any other dealer in the area. What was your problem like - did it vibrate only at high speeds or even at low speeds as well?
#40 of 80
Re: Shimmy Continues [mommy03] by wlovett
Apr 04, 2007 (6:16 pm)
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Replying to: mommy03 (Apr 04, 2007 11:21 am)

The dealer is Tom Ahl Hyundai in Findlay, OH.
 
I was able to find the Techincal Service Bulletin online. Go to http://www.hmaservice.com and register for an account. This site is open to the public, it has some really great information. Once logged on, go to Service Information, choose your Entourage model, go to the TSB tab, Chassis, choose 06-50-013.
 
If you want, you can post your email address and I will send the service bulletin to you.
 
My shimmy started at 65MPH and progressively worse at higher speeds. At 75-80MPH the steering wheel would shake, I could feel a vibration in the seat and the center console would vibrate. These appear to have stopped after using the Hunter wheel balancer.
#41 of 80
Re: Shimmy Continues [wlovett] by wlovett
Apr 11, 2007 (1:01 pm)
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Replying to: wlovett (Apr 04, 2007 6:16 pm)

I spoke to soon.
 
Using the two phase balancer helped but I still feel a slight vibration.
 
I fear the tires have a flat spot from sitting on the lot too long. I took it to the dealer for the 3rd time today. The agree there is a flat spot in the tires somewhere. They wanted me to drive it for 2000 more miles to see if the flat spot comes out. I did not agree, we are in the process of contacting the Regional Hyundai Rep. I would like the tires replaced. I will keep you posted on what they decide.
#42 of 80
Re: Shimmy Continues [wlovett] by mommy03
Apr 11, 2007 (3:28 pm)
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Replying to: wlovett (Apr 11, 2007 1:01 pm)

Thanks for the link to the TSB. It was very helpful. Our situations sound almost exactly the same. I was about to give up on this whole thing, but this TSB will help immensely with the dealer. They kept treating me like I was crazy. I totally understand why you think they should replace your tires, but do you think the flat spot will go away with wear? And is it likely just one tire affected or all of them? I would doubt that I could get my dealer to replace my tires. Please keep us updated on what you end up doing.
#43 of 80
Re: Shimmy Continues [mommy03] by mommy03
Apr 11, 2007 (5:07 pm)
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Replying to: mommy03 (Apr 11, 2007 3:28 pm)

I just read the TSB more closely, and it seems to suggest that a flat spot on the tire is a temporary condition and therefore the car should be run for 10 minutes so that the flat spot does not affect their testing. Are they essentially saying that a flat spot is normal and doesn't need fixing?
 
By the way, how much better did the dynamic balancing improve your vibration problem?
#44 of 80
Re: Shimmy Continues [mommy03] by wlovett
Apr 12, 2007 (3:57 pm)
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Replying to: mommy03 (Apr 11, 2007 5:07 pm)

I think the flat spot may go away, but my arguement is why should I have to deal with this on a $20k van? I don't want to drive my brand new van another 2000 miles just to see if it goes away, that is unacceptable to me.
 
Its hard to tell how many tires are affected. The dynamic balancing helped quite a bit. The steering wheel would shimmy back and forth before the dynamic balancer. After the dynamic balancer its more of slight vibration throughout the entire van, still noticable but better than before.
 
I think Hyundai is going to point fingers at the tire manufacturer, Hanook in my case, and expect them to fix it. Waiting to hear back from Hyundai right now.

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