- #12 of 80
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Re: Shimmy Continues [capecoralbill]
by burnie
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Mar 05, 2007 (3:59 pm)
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Replying to: capecoralbill (Feb 27, 2007 5:19 am)
Well. I m in the process of arbitration for the vibration..Hyundai is now saying it s a CHARACTERISTIC of the vehicle...The brochure says PREMIUM comfort..Well not so...the vibration goes thru the entire vehicle...if you can get the rear seatbelts to sit against plastic wall & get up to 70 the tapping to the metal will drive you crazy...& the booster chair sitting upright without a child in it will tap tap tap tap....I ll try to post once I get word from BBB...But PLEASE call corporate,,,the # is in your manual & COMPLAIN...OR they will continue to dismiss issue. If you read my previous post they have changed tires & axles & religned and rebalanced...Still Vibrates..HYUNDAI confirmed vibration as "CHARACTERISTICS" They know the DEAL 
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- #13 of 80
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Re: Shimmy Continues [burnie]
by ateixeira
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Mar 06, 2007 (8:21 am)
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Replying to: burnie (Mar 05, 2007 3:59 pm)
Did you also report it to the NHTSA? I think they have a web site for complaints.
The better it's documented, the sooner it'll be fixed.
Anyone shopping for a new one make sure you do a high speed test drive to make sure your wheels and tires are well balanced.
-juice
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- #14 of 80
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Re: Shimmy Continues [burnie]
by hrngffcr
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Mar 06, 2007 (5:39 pm)
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Replying to: burnie (Mar 05, 2007 3:59 pm)
That it is a "characteristic" is BOGUS. I have driven my Entourage at 75 for many miles and have never (thankfully) had any of the problems that some have reported. I don't know if it makes a difference that our Entourage (Limited) was received by the dealer in October, so it was presumably not one of the first manufactured. Good luck in your fight. Report it to whatever agencies, etc you can.
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- #15 of 80
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Re: Shimmy Continues [hrngffcr]
by pelican19
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Mar 06, 2007 (7:02 pm)
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Replying to: hrngffcr (Mar 06, 2007 5:39 pm)
That it is a "characteristic" in this case is a GOOD THING! They are confirming there is a problem afecting some of the vehicles. Fortunately you and I are not one of them. They can sugar coat it all they want but in the end they will have to compensate the owner. Keep fighting and stay strong...Good Luck.
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- #16 of 80
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Re: Shimmy Continues [burnie]
by mommy03
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Mar 06, 2007 (8:29 pm)
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Replying to: burnie (Mar 05, 2007 3:59 pm)
Burnie,
How bad is your vibration? From your last message, I'm guessing your whole van shakes. Does it get worse the higher you get above 70?
My dealer actually had the nerve to tell me that since it's not legal to drive over 70 mph, he can't test it to that speed and therefore he can't fix it. I reminded him that the Entourage should be able to drive at speeds over 70 without vibrating, and I'm asking him to fix my vibration, not drive it over 70 mph. Nevertheless, all he did was rebalance the wheels. Does anyone here think this is an adequate argument for them to make? They only tested it to 60 mph.
The vibration isn't that bad - my husband doesn't seem to notice it. But at speeds over 80, you can actually see my hands shaking on the steering wheel. I'm trying to decide if this is just an annoyance I need to get used to or a serious problem with my new vehicle. I will look into calling corporate to complain. It doesn't sound like that will help though. My dealer claims not to have heard of any vibration issues with the Entourage.
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- #17 of 80
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Re: Shimmy Continues [mommy03]
by hrngffcr
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Mar 07, 2007 (7:20 pm)
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Replying to: mommy03 (Mar 06, 2007 8:29 pm)
The speed limit on the Indian Nation turnpike in Oklahoma is 75 mph. It has also been raised in West Texas to at least 75 mph, and it may have been raised to 80 mph. So it is legal in some places to drive over 70 mph (not that the dealership's argument made any sense or was legitimate anyway).
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- #18 of 80
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NHTSA ODI
by ateixeira
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Mar 08, 2007 (9:00 am)
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File a complaint here:
http://www-odi.nhtsa.dot.gov/ivoq/
That's the Office of Defects Investigation.
If enough people complain and they see a pattern, Hyundai could be forced to do a recall, or at least a TSB to dealers. Who knows, maybe they can adjust their alignment specs a little or maybe the wheels aren't up to spec.
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- #19 of 80
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Re: Shimmy Continues [mommy03]
by burnie
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Mar 10, 2007 (9:08 am)
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Replying to: mommy03 (Mar 06, 2007 8:29 pm)
They tried that too.in nv 65..But in California the interstate is 75mph...So I didnt except their LAME Excuse..My steering wheel was Horrible, then they replaced tires and balanced and re-aligned and that fixed 50% of vibration...Then they replaced axle still does it...The easiest way for me to explain the vibration is it feels almost like a flat tire at 70..the vibration/wobble. Anyway you want to explain it..The manufacture confirmed it at arbitration which I appreciated..."characteristic" of vehicle....Please Call Hyundai they will try to help you...Then take it to Arbitration..It s free....I didnt pay $27,000 to drive in a Jeep Wrangler..We have a newborn and my 4 year old said yesterday...Mommy the seat is shaking...She notices the vibration...at 4..I am waiting on the decision from BBB..But I did get JD Powers survey,,,& another one today from another agency...I can tell you that Hyundai tried to resovle issue with offers...But if I am gonna keep this for 10 years...I want a premium comfort ride as described in brochure. I test drove 2 other new Entourages that did the same thing...So a replacement of van was not acceptable..I will keep you posted..Hey do you feel the vibration in your legs & seat? Also sit in back seat & you may notice it goes thru out. even at 40mph
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- #20 of 80
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Re: Shimmy Continues [burnie]
by roadrider
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Mar 19, 2007 (5:55 am)
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Replying to: burnie (Mar 10, 2007 9:08 am)
Some issues that many will miss, is the vehicle's brake rotors, these are often overlooked as an issue, and a simple turn on a brake lathe can fix the issue. From other experience it can also be caused by loose or broken motor and transmission mounts, there is a lot of torque applied to these mounts and this can also cause issues. From what I'm reading I would say there is a issue with the brake rotors, could be warped, or may not be strong enough to support the front axle weight, and needs to be redesigned.
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- #21 of 80
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Re: Shimmy Continues [mommy03]
by wlovett
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Mar 20, 2007 (7:32 am)
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Replying to: mommy03 (Mar 06, 2007 8:29 pm)
I purchased a GLS 2 weeks ago. I noticed the vibration on the way home from picking up the vehicle. During the Test drive I never took it above 60mph.
I notice the shaking in the steering wheel at about 74mph. It gets progressively worse above 75mph. Its fine at 65-70mph. The shaking is not felt throughout the whole van, just from the steering wheel.
Has anyone determined if the build date has anything to do with the shaking/vibrations issues? I ask because the production date on my Entourage is 4/06. So I assume its one of the earlier vans produced. Does anyone have an Entourage produced recently that has the issue also?
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