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Hyundai Entourage Steering Vibration

80 messages,  Last post on Sep 27, 2008 at 4:51 PM

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#71 of 80 Shimming and sliding doors by jcrogman Apr 06, 2008 (6:30 am)
I purchased an Entourage 2007 in January of this year and took it back to the dealers 4 x for the Shimming over 70mph and both sliding doors that will not open. I panicked, because I had my Grand babies in the back and they had to climb thru and come thru the front doors because the sliding doors will not open. I took it to the dealers, first the sales manager told me that it was not their problem that it was maintainance issue. I held my ground and told them he needs to take care of it.. They decided t replace the rotors. Next the wheels starts squeeking and the doors still will not open. Now they are saying my brake pads need changing and they will use silicone on the doors to help the doors from opening.  I am now in a loaner car, becuase when I took it back for repair, I was told that the brake machine is broken.. WHAT' S NEXT.. I am ready to give them back the vehicle and take back my santa fe..PLease help me.. whats my next step.. I have spoken to managers will no HELP .. Replies to this message: ateixeira (Apr 07, 2008 9:39 am) vankings (Apr 07, 2008 10:18 am) jcrogman (Apr 07, 2008 4:42 pm) rob22315 (Apr 12, 2008 3:49 am)
#72 of 80 Re: Shimming and sliding doors [jcrogman] by ateixeira Apr 07, 2008 (9:39 am)
Replying to: jcrogman (Apr 06, 2008 6:30 am) Is there an 800 number for Hyundai corporate? I would plead with them for a regional tech to come help diagnose your van.
#73 of 80 Re: Shimming and sliding doors [jcrogman] by vankings Apr 07, 2008 (10:18 am)
Replying to: jcrogman (Apr 06, 2008 6:30 am) Call the Hyundai Consumer Assistance Center, 1 (800) 633-5151. Report your problem and request a Case Number. Hyundai of America will take corrective action if they are aware of the problem. However, the dealer is not about to report your complaint to Hyundai. You have to report your complaint to Hyundai and demand that a Case Number be assigned. Without a case number there is no record of your complaint. If you write letters or Emails, keep a copy. Keep a record of all your dealings with the service department and Hyundai Representatives. Make sure that you get copies of all Work Orders from the service separtment. You will have to have this information if you go to arbritration or use your State's Lemon Law. If you are having a vibration problem, report it to Hyundai and get it on record. They are having a vibration problem with quite a few of their vehicles and will not admit to it.
#74 of 80 Re: Shimming and sliding doors [jcrogman] by jcrogman Apr 07, 2008 (4:42 pm)
Replying to: jcrogman (Apr 06, 2008 6:30 am) I will call corporate and see what happens..Thanks Replies to this message: rob22315 (Apr 12, 2008 3:49 am)
#75 of 80 Re: Shimming and sliding doors [jcrogman] by rob22315 Apr 12, 2008 (3:49 am)
Replying to: jcrogman (Apr 07, 2008 4:42 pm) If you decide to pursue this under a lemon law, you will have to contact the Better Business Bureau. Hyundai uses the BBB to arbitrate lemon law cases. It is still worthwhile to open a case with Hyundai corporate. I went through this for major power steering issues and eventually got a new vehicle.
#76 of 80 2007 Entourage Ltd...18,000 miles and rotors had to be cut? by mrsdes May 08, 2008 (6:39 pm)
I purchased a used 2007 Entourage Ltd. last month with just a bit over 17k on it. I absolutely love it, but... I have put on maybe 1K, but noticed a little shimmy in the steering when braking. Had my DH check it out, and he felt the same. Just had it into the dealer and they had to cut the rotors. I cannot understand how a brand new vehicle with under 20K miles on it, needs to have rotors recut. This is a $30K vehicle.   My husband has 110K on his 2005 Corolla and just had to have new rotors put on (after just having a shimmy in the steering, and having the pads replaced.).   Has anyone else had this issue?   Any advice? Replies to this message: josm100 (May 08, 2008 9:19 pm) ateixeira (May 09, 2008 12:45 pm)
#77 of 80 Re: 2007 Entourage Ltd...18,000 miles and rotors had to be cut? [mrsdes] by josm100 May 08, 2008 (9:19 pm)
Replying to: mrsdes (May 08, 2008 6:39 pm) There is a fix for this problem, look back through the threads about shimmies and you'll find the name of the machine thta needs to be used. I think it's brand name is a Hunter. Don't even bother doing anything else, just get the dealer ship where you bought the van to pay to have the work done if it is not covered by warrenty. Good luck.   P.S. see entry #59 on page 4
#78 of 80 Re: 2007 Entourage Ltd...18,000 miles and rotors had to be cut? [mrsdes] by ateixeira May 09, 2008 (12:45 pm)
Replying to: mrsdes (May 08, 2008 6:39 pm) Keep in mind that van is a whole lot heavier than a Corolla, so the brakes have to absord tons more energy, literally.   Still, rotors on a 2007 should have lasted longer.   Next time, consider getting new, upgraded rotors. They're not that expensive really.
#79 of 80 I feel sorry for Hyundai owners by lemonade3 Sep 09, 2008 (9:16 am)
I am still baffled at how Hyundai as a company treated me as a customer. Had many same symptoms as others....pulls left, thunks as driven down road, esp. noticeable in rear, vibrations felt in steering and seat and floor, got worse as it was driven....that is new tires were OK, put a few hundred miles on them and it was hazardous.   Hyundai treated us like criminals not customers. The best business school s in American should be studying them. We had more than a dozen tire replacements in 4 months!!! Hyundai insists its tires tires tires. Well it is defect defect defect. A 4 wheel alignment proved the front and rear were not aligned, and it could not be repaired. Yet in arbitration, the Hyundai personnel presented a lie to the arbitrator saying that Hunter, who makes the alignment equipment, changes alignment data on their machines from what the manufacturer specs say. A quick call to Hunter Engineering cleared that up. Unreal.   We were awarded a refund less mileage of about 4500 miles. Drove the van for 5 troublesome months then had to wait forever for Hyundai to meet the requirements of the arbitration. They should be ashamed, embarrassed, investigated. BUYER BEWARE! Replies to this message: wlovett (Sep 27, 2008 4:51 pm)
#80 of 80 Re: I feel sorry for Hyundai owners [lemonade3] by wlovett Sep 27, 2008 (4:51 pm)
Replying to: lemonade3 (Sep 09, 2008 9:16 am) I had a very similar experience and you will see some of my posts back in 2007. I bought my Entourage in January 2007 and reported a vibration issue within 3 weeks of owning the vehicle.   Very long story short, in August 2008 (18 months after my purchase) I received a full refund for my Entourage. I had my vehicle in the shop 12 times, met with the regional Hyundai Representative 3 times, and opened a case with Hyundai Corporate in California. My process was painful to say the least and they have lost what was a loyal Hyundai customer. I was shocked by the unprofessionalism of Hyundai.   My local dealer was very helpful and embarrassed the way Hyundai Corporate handled the issue. My opinion to anyone having this issue is to not back down and stand your ground.

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