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Hyundai Entourage Steering Vibration

78 messages,  Last post on May 09, 2008 at 12:45 PM

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#69 of 78 Re: Another vibration problem. [vankings] by vankings Jan 25, 2008 (7:08 pm)
Replying to: vankings (Sep 19, 2007 7:07 pm) We went through arbitration with the Connecticut State Lemon Law and was awarded a Full Refund Of The Contract Price. The contract price was not reduced by the mileage on the vehicle.   The arbitrator agreed that dispite a reasonable number of repair attempts the vibration still exist and the number of repair days (30 days) was a substantial impairment to the consumers expected use of the vehicle during the first three months of ownership.   We now drive a 2008 Dodge GC. Replies to this message: ateixeira (Jan 28, 2008 10:30 am)
#70 of 78 Re: Another vibration problem. [vankings] by ateixeira Jan 28, 2008 (10:30 am)
Replying to: vankings (Jan 25, 2008 7:08 pm) Congrats, I guess. Glad to hear you won the lawsuit.
#71 of 78 Shimming and sliding doors by jcrogman Apr 06, 2008 (6:30 am)
I purchased an Entourage 2007 in January of this year and took it back to the dealers 4 x for the Shimming over 70mph and both sliding doors that will not open. I panicked, because I had my Grand babies in the back and they had to climb thru and come thru the front doors because the sliding doors will not open. I took it to the dealers, first the sales manager told me that it was not their problem that it was maintainance issue. I held my ground and told them he needs to take care of it.. They decided t replace the rotors. Next the wheels starts squeeking and the doors still will not open. Now they are saying my brake pads need changing and they will use silicone on the doors to help the doors from opening.  I am now in a loaner car, becuase when I took it back for repair, I was told that the brake machine is broken.. WHAT' S NEXT.. I am ready to give them back the vehicle and take back my santa fe..PLease help me.. whats my next step.. I have spoken to managers will no HELP .. Replies to this message: ateixeira (Apr 07, 2008 9:39 am) vankings (Apr 07, 2008 10:18 am) jcrogman (Apr 07, 2008 4:42 pm) rob22315 (Apr 12, 2008 3:49 am)
#72 of 78 Re: Shimming and sliding doors [jcrogman] by ateixeira Apr 07, 2008 (9:39 am)
Replying to: jcrogman (Apr 06, 2008 6:30 am) Is there an 800 number for Hyundai corporate? I would plead with them for a regional tech to come help diagnose your van.
#73 of 78 Re: Shimming and sliding doors [jcrogman] by vankings Apr 07, 2008 (10:18 am)
Replying to: jcrogman (Apr 06, 2008 6:30 am) Call the Hyundai Consumer Assistance Center, 1 (800) 633-5151. Report your problem and request a Case Number. Hyundai of America will take corrective action if they are aware of the problem. However, the dealer is not about to report your complaint to Hyundai. You have to report your complaint to Hyundai and demand that a Case Number be assigned. Without a case number there is no record of your complaint. If you write letters or Emails, keep a copy. Keep a record of all your dealings with the service department and Hyundai Representatives. Make sure that you get copies of all Work Orders from the service separtment. You will have to have this information if you go to arbritration or use your State's Lemon Law. If you are having a vibration problem, report it to Hyundai and get it on record. They are having a vibration problem with quite a few of their vehicles and will not admit to it.
#74 of 78 Re: Shimming and sliding doors [jcrogman] by jcrogman Apr 07, 2008 (4:42 pm)
Replying to: jcrogman (Apr 06, 2008 6:30 am) I will call corporate and see what happens..Thanks Replies to this message: rob22315 (Apr 12, 2008 3:49 am)
#75 of 78 Re: Shimming and sliding doors [jcrogman] by rob22315 Apr 12, 2008 (3:49 am)
Replying to: jcrogman (Apr 07, 2008 4:42 pm) If you decide to pursue this under a lemon law, you will have to contact the Better Business Bureau. Hyundai uses the BBB to arbitrate lemon law cases. It is still worthwhile to open a case with Hyundai corporate. I went through this for major power steering issues and eventually got a new vehicle.
#76 of 78 2007 Entourage Ltd...18,000 miles and rotors had to be cut? by mrsdes May 08, 2008 (6:39 pm)
I purchased a used 2007 Entourage Ltd. last month with just a bit over 17k on it. I absolutely love it, but... I have put on maybe 1K, but noticed a little shimmy in the steering when braking. Had my DH check it out, and he felt the same. Just had it into the dealer and they had to cut the rotors. I cannot understand how a brand new vehicle with under 20K miles on it, needs to have rotors recut. This is a $30K vehicle.   My husband has 110K on his 2005 Corolla and just had to have new rotors put on (after just having a shimmy in the steering, and having the pads replaced.).   Has anyone else had this issue?   Any advice? Replies to this message: josm100 (May 08, 2008 9:19 pm) ateixeira (May 09, 2008 12:45 pm)
#77 of 78 Re: 2007 Entourage Ltd...18,000 miles and rotors had to be cut? [mrsdes] by josm100 May 08, 2008 (9:19 pm)
Replying to: mrsdes (May 08, 2008 6:39 pm) There is a fix for this problem, look back through the threads about shimmies and you'll find the name of the machine thta needs to be used. I think it's brand name is a Hunter. Don't even bother doing anything else, just get the dealer ship where you bought the van to pay to have the work done if it is not covered by warrenty. Good luck.   P.S. see entry #59 on page 4
#78 of 78 Re: 2007 Entourage Ltd...18,000 miles and rotors had to be cut? [mrsdes] by ateixeira May 09, 2008 (12:45 pm)
Replying to: mrsdes (May 08, 2008 6:39 pm) Keep in mind that van is a whole lot heavier than a Corolla, so the brakes have to absord tons more energy, literally.   Still, rotors on a 2007 should have lasted longer.   Next time, consider getting new, upgraded rotors. They're not that expensive really.

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