Last post on Sep 25, 2009 at 11:44 AM
You are in the Hyundai Elantra
What is this discussion about?
Hyundai, Car Buying, Hatchback, Sedan
#17 of 26 Re: Where are the Hyundais? [backy]
Apr 17, 2007 (6:14 am)
Could well be that you're right. However, I think cause and effect are likely to be the other way around. People have stopped buying Hyundai products in Southern California because there are so few dealers, and certified (factory trained?) servicing is becoming such a pain to locate. And Corporate Hyundai doesn't care. They tell you nothing about when another dealership might be opening. They are also very hard on their existing dealerships. If a customer reports anything other than "Excellent" on their surveys, the dealer's bonus is taken away. (There is no "Very Good" option.) My 2003 Elantra has been a good little car, very reliable so far (except for the alarm system), but I'd dump it in a heartbeat, if I could afford another Honda Civic. (I have a great choice of Honda dealerships.) That's even though my last Civic was stolen in broad daylight.
#18 of 26 Oh, Really!
Apr 30, 2007 (7:09 pm)
The Manhattan and Bronx dealerships are both closed now! There are two in Weastchester, but for how much longer! I am hoping to get rid of my Hyumdai in the spring of 2008. I regret ever having bought a Hyundai. I can see why they're so inexpensive! I can't imagine every buying another one, even if they do stay in business.
#19 of 26 Re: Oh, Really! [jschmoe]
May 01, 2007 (4:13 am)
There was a report awhile back re Hyundai putting pressure on some dealers with poor customer service history to clean up their act or they would close them down. I wonder if that has anything to do with the closings in NYC?
#20 of 26 Still no Hyundai dealer
Feb 26, 2008 (10:26 pm)
Given that a year has gone by since Fuccillo Hyundai abruptly shut down, I thought I'd e-mail Corporate and ask where and when a nearby replacement will open. Their response: Send us your VIN, your mileage, the servicing dealer, the nature of your complaint, and call us on the phone!!! When I repeated the question, they insisted they needed that information and had to talk to me in person. Can you spell Public Relations? This Korean corporation doesn't have a clue about how to treat people. Roll on the day when I can dump this Elantra and get another Honda. They have plenty of dealerships.
#21 of 26 Re: Still no Hyundai dealer [larkspur]
Feb 27, 2008 (7:41 pm)
Those responses seem like the "boiler plate" type of response on would get from the phone company or cable TV company.
Why not just pick up the phone as they suggested?
You could have done that in less time than it took you to send them a 2nd email and post your complaint here.
#22 of 26 Why do I have to identify my vehicle?
Feb 27, 2008 (4:36 pm)
Actually, picking up the phone isn't the issue. Why do I have to identify myself and my vehicle to get a simple question answered? I could have been a non-Hyundai owner wanting to know when the dealership would be replaced. Whatever...they're not interested in their reputation or the driving demographics of L.A. County. I will say no more. Period.
#23 of 26 Re: Still no Hyundai dealer [larkspur]
Feb 28, 2008 (1:40 pm)
I agree with you 1000%. Hyundaiís problem is not with there cars, I think we can all agree that they now make great competitive cars; itís with their dealer network. Here I live in the nationís second largest city and the closest Hyundai dealer is 30 minutes away when thereís no traffic. Within that same 30 minutes I have my choice of four Toyota and three Honda dealers.
#24 of 26 Re: Genesis: Hyundai's luxury division; also change Hyundai name? [nycdc911]
Apr 15, 2009 (7:39 am)
Try it this way.
Saturday, Sunday Hyundai.
#25 of 26 Re: Still no Hyundai dealer [mike91326]
Jul 06, 2009 (2:43 pm)
i just bought a hyundai. the salesmen were such conartists in NJ. They are horrible and don't explain everything to you. The prices they give you aren't the bottom line. They forget to include fees and taxes in the prices they are giving you. Walk away now, or consider yourself lucky for not having to deal with these disgusting people at Brad Benson dealerships. Sadly, it was only until after I was fooled that their Hyundai dealership is the worst of them all!
#26 of 26 Re: Hyundai Dealers Closing [mike91326]
Sep 25, 2009 (11:44 am)
Aren't you the same guy complaining about the high price of having your Hyundai serviced at the dealership?
Maybe you can try Jiffy Lube to honor your Hyundai Warranty....or better yet, maybe you can buy your next car there!