Last post on Dec 07, 2013 at 2:08 PM
You are in the Mazda3
What is this discussion about?
Mazda MAZDA3, Mazda MAZDASPEED MAZDA3, Transmission, Hatchback
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#430 of 494 Re: Mazda 3 2012 skyactiv faulty Manual Transmission [squiggly1]
Dec 15, 2012 (9:43 am)
Yeah, they use the surprised facade so they don't have to take responsibility.If they think we should be paying for cars that don't work properly brand new, then maybe they should try it. This is what i had to do, i decided to just say screw the service department and their bullshit. I emailed Mazda several times and printed them out and made a formal complaint online and printed out my post here. At this point i didn't even care if it would help. But i decided to go in when service was CLOSED. Well it worked. The guy who i talked with was like OH HELL NO this is a safety issue, i cant believe this! He put me in a brand new one over night. DROVE LIKE A DREAM. I brought it back, made the tech drive mine AND the new one and reluctantly, after previously telling me he had driven my car several times and that basically i was being a picky brat, agreed, that the car had a problem. So Mazda FINALLY after 2 months agreed to give me a new transmission. But it took that comparison for anyone to listen. I feel like i know more than the service department does. I cried when they finally said they'd fix it. So relieved.
Side note. The acceleration issue. After basically making me feel like i was a liar and i was an unknowing unintelligent girl, he finally chimed in saying oh yeah the acceleration is a broken SENSOR. That was after he found out he had to do my transmission. Before he was like HUH thats weird. Are you sure? IDIOTS.
#431 of 494 Re: Mazda 3 2012 skyactiv faulty Manual Transmission [allyse]
Dec 15, 2012 (10:44 am)
Thanks for the replies. I unfortunately am still occasionally experiencing the surge (actually happens on the shift up as well). I will take this thread into my dealer (service & mgt) and get a resolution (whether from them or Mazda Canada).
Thanks again to all for your post(s).
#432 of 494 Re: Mazda 3 2012 skyactiv faulty Manual Transmission [allyse]
Dec 15, 2012 (10:52 am)
Glad to see someone is making headway.
#433 of 494 Re: Mazda 3 2012 skyactiv faulty Manual Transmission [jill31]
Dec 15, 2012 (10:53 am)
Best of luck to you.
I complained to MCI directly twice, and they insisted I go through the dealer and the lady I spoke with wanted nothing to do with me.
#434 of 494 Re: Mazda 3 2012 skyactiv faulty Manual Transmission [jill31]
Dec 15, 2012 (12:16 pm)
Yeah mine happened on both as well, and it was usually in low gears like 2-4 not normally 5-6th. I would recommend trying to document when and why it happens, either way its a safety thing, just like a car not going into gear would be. If they have to ship the dealer a little black box then i would fight for that. Or i would ask to drive a new one for a couple days to see if it does it in that one. DONT GIVE UP. If you don't go away they'll have to do something. No one complains about a new car multiple times without a problem!
#435 of 494 Re: Mazda 3 2012 skyactiv faulty Manual Transmission [squiggly1]
Dec 15, 2012 (12:19 pm)
Post a complaint on www.consumeraffairs.com and print that out as well. I was emailing back and forth with Mazda and the last email from them was saying to document everything and then i had driven the new one and had no problems. I was irate before that and told them that id see them in court, i didn't know what to do either.
#436 of 494 Re: Mazda 3 2012 skyactiv faulty Manual Transmission [allyse]
Dec 16, 2012 (6:28 am)
You need to make sure you complain to the appropriate goverment agency, either NTHSA in the states, or Transprt Canada in Canada, Transprt Canada at least will contact you to ask you about the problem ( at least they did with a problem I had worh one of my cars). If they get enough complaints they will issue a recall, and Mazda will have to ensure that all cars affected are fixed correctly.
#437 of 494 Re: Mazda 3 2012 skyactiv faulty Manual Transmission [scwmcan]
Dec 16, 2012 (8:59 am)
OH ! Okay ill do that also! Cause i was surprised actually with how many people had the same complaint that there wasn't a recall. The dealer said 'Oh they have some problems under warranty but we've never heard of a transmission or acceleration problem.' I was like sure ya haven't.
#438 of 494 Re: And here we go again... [nozoomzoom4me]
Jan 06, 2013 (3:13 pm)
I have this exact same problem. Do you think I could fix the ground wire on my own?
#439 of 494 Re: 2005 Mazda3 (automatic) with Transmission Issues [jitterbuggin]
Jan 06, 2013 (3:24 pm)
I have been having the same problem w/ it not going into 4th gear w/ the AT light on. Did you find a solution?