Last post on Aug 06, 2013 at 9:15 AM
You are in the Toyota Prius
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Toyota Prius, Hybrid Cars, Hatchback, Sedan
#194 of 261 Prius odor issues - responses appreciated
Sep 22, 2009 (10:33 am)
I've got a new 2009 Prius. At just over 3000 miles it began to exude an odor like burning plastic. Odor got strong enough to permeate clothing and make my eyes burn. Dealer has tried 3X to figure out what's causing it. Third time they had the car a week...Toyota tech suggested they use an odonizer (device to remove odors, normally used on homes w/flood damage). An hour after I got the car back, the odor returned.
I contacted Toyota corporate, and they've advised me that their position is that this is considered normal. This in spite of the fact that my dealer's service manager states that this is not what he considers a normal or typical odor for a Prius. (I've seen reports of odors from battery gassing and mildew in the A/C....this is neither.)
Toyota's stance is that my burning eyes and other adverse reactions are my own personal health issues, despite the svc mgr confirming that the car gave =him= a headache. Toyota has agreed to schedule a field svc tech to look at the car, which could take up to a month. In the interim, they've stated it's my problem, and they will neither provide a loaner vehicle nor otherwise help.
I've only found one other report of this type of odor, and am hoping others can confirm the experience. Toytota's stance is that I'm welcome to file suit and/or go to the media, but they are unwilling to do anything more.
#195 of 261 PRIUS OWNERS WITH 100K MILES: WHAT WE THINK NOW
Nov 14, 2009 (3:53 pm)
Now, with over 110K miles on my '04 Prius, I give this blog a status report of my hybrid car.
3rd set of tires....3rd set of wipers (all around)....regular oil changes every 5-6K miles.....(to my amazment) same brakes.....tranny is super smooth and that too is so unexpected by comparison with other cars I've had thru the yrs. I've heard of several PRIUS hybrids with over 150K miles and running strong. One last note....This is the 1st car that I've owned that has litterally been trouble free for 6 yrs. Can't say that of any other of my 50 plus cars from the past. Oh! I still get 47-49 mpg's most of the time. Take good care of a Prius and it will take good care of you.
#196 of 261 Re: Prius odor issues - responses appreciated [getitinwriting]
Nov 14, 2009 (4:11 pm)
I have nothing really significant against Toyota (I'm looking at a Prius), except when I hear stories such as this. Keep us informed. Toyota has developed a reputation for reliability and cust service that puts them on a pedestal. It results in better than average resale value. It doesn't mean the stories are all positive and true, just that Toyota image comes across as better than the others.
It takes a long time to develop a reputation but only a short time to lose it and that is a truism. Toyota developed their reputation before the internet was as pervasive. Stories on forums such as this at Edmunds and those such as the floor mats jamming accelerator, etc will chip away very quickly at the reputation. If I was Toyota I'd have someone on this and resolve it to your total satisfaction. Those who have problems today have a voice and if they feel wronged they will use it again and again.
#197 of 261 Re: Prius odor issues - responses appreciated [surrfurtom]
Nov 14, 2009 (5:21 pm)
While we're on this subject I'd like to point out a few things. 6 yrs plus on an '04 Prius and I know a few things about the floor mats. As I see it, there are a few issues to address. One, the Prius stock mats are designed with hold hooks to keep the mats set in proper place. If the owner chooses and fails to properly set the mats in the "hooks" then it is possible for the mats to ride up under the accellerater pedal. Two, the issue of adding additional "winter" mats that can move from repeated wear & tear can become part of the problem too.
If there is another problem I'm not aware of then perhaps there in lies other issues. I would also note that the Lexus seems to have other technical issues that I've seen in other bulletins.
#198 of 261 There are no perfect cars
Nov 14, 2009 (10:01 pm)
Not long after we bought our 08 Prius a couple years ago, I ordered a full set of WeatherTech floor liners. (www.weathertech.com). By so doing, I removed the factory carpet mats and eliminated any potential carpet sliding issues. We live where there are no paved streets and we tend to track in dirt, so we really needed the floor liners. They are custom formed for each vehicle. They are also pricey, around $180 or so for a full set. I really am glad I bought them, they save the carpets.
#199 of 261 125k miles vehicle, 75k miles personal
Mar 01, 2010 (4:29 pm)
We bought a 2003 Prius, used, in 2005 and since then, added 75,000 miles. So far, I keep on smiling. We're going through the winter slump but last October on the 4th anniversary year, the lifetime mileage was still above 52 MPG.
We also bought a 2010 Prius, new last Spring, my wife's car. We're only at 9.5k miles but couldn't be happier. It is the errands and out of town trip car.
#200 of 261 2006 Prius w/ 109K miles
Mar 20, 2010 (7:16 pm)
Bought new, I finally got to start driving it last Fall when we got my wife another car (2010 Corolla, couldn't afford another Prius - darn!). Except for an accident it was in, I have NEVER had to take it to the dealer for any repairs or defects. Still on 2nd set of tires. Have replaced wiper blades once, and air filter a few times. Oil changes every 5K miles rounds it out. I thought I would have to replace the front brake disc pads after 100K miles, as my wife hits the brakes pretty heavily, but they were hardly worn. I didn't think about the regenerative braking taking most of the force. I drive different places for my job, and get reimbursed mileage, so I am really profiting from this car compared to my old Nissan Pickup that only got about 25 mpg. Without ever trying to drive the Prius to get better mileage, my wife averaged 47 - 48 mpg. I can easily get over 50 mpg by following some of the tips for driving the Prius on the hypermiling websites, and taking it easy with acceleration.
I agree with someone who mentioned that the beige interior shows all the dirt and stains. Mine looks pretty rough. I will not get that interior color again. I also looked at the floor mats after I got the notice from Toyota last Fall. I don't see how it could be a problem as long as you have the mats that came with the car, and keep them hooked in place.
I wouldn't trade my Prius for anything. I'm going to keep it for as long as it runs. It has been great reading all these posts by other happy Prius owners.
#201 of 261 Re: 2006 Prius w/ 109K miles [johng16]
Mar 20, 2010 (8:49 pm)
I started this "Site" some time ago and have enjoyed the comments of alot of satisfied owners. I own an '04 with about 116K and am most happy to state for the record....My Prius stands far suoerior to all other cars I've owned (51 cars). What else can one say but ....smart move back in '03 buying one.
#202 of 261 Re: 2006 Prius w/ 109K miles [johng16]
Mar 21, 2010 (7:26 pm)
johng16: Your posting sounds precisely like my experience with our '08 Prius. We have had NO issues of any kind. We are at about 45k miles right now. We have the same beige interior and yes, it is irritating how easily it gets dirty. Early on, I bought a set of floor liners for the car that replaces, not covers over, the factory carpet mats. They work really well. We average around 45-46 most of the time, with an occasional 50+ or 39 during bad weather. We love our Prius. Our former 05 Corolla would, on occasion, get in the high 40 mpg area, so when we eventually need to replace the Prius, a Corolla might once again work for us. However, given the current situations with Toyota, a Hyundai Elantra or Sonata might be a possibility. Or Honda Fit.
#203 of 261 Re: 2006 Prius w/ 109K miles [railroadjames]
May 12, 2010 (4:52 pm)
I have 115K on my 2007. My 07 is a silverpine/bisque package 6 (leather, NAV) and have had the headlamps problem - the two HIDs were replaced by Toyota (one went at 88K, the other at 92k) and when it hit 114K, my check engine light came on and stayed on. Turned out to be a bad ECU. Toyota replaced that free (the part that is, I paid labor) and otherwise, no other problems. I consider it to be almost problem free! And, for 115K high-speed miles on the 405 freeway, it's been a very reliable car!