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Pickups Toyota Tacoma Toyota Tacoma 2004 and Earlier Frame Problem
929 messages, Last post on Dec 04, 2009 at 8:59 PM
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In April 09, I received a letter informing me of the so called "Customer Satisfaction Program" relating to frame rust issues in 2001-04 Tacoma's. I scheduled an appointment and could not get an appointment for assessment until Janruary 2010 (imagine that!!). Anyway, last week, Oct. 15, I noticed a hole in my frame while repairing an exhaust leak. I reported the problem to my local dealer. They said bring it in immediately, which I did. Upon inspection they told me the truck was "unsafe for the road" and that they would forward pictures and a report to Toyota Canada. I immediately spoke to the Service Manager and asked about the process. I also posed questions regarding the "frame replacement" vs "buy-back", warranty of repalcement work and if there waas a written guarantee, loss of resale, etc. He could not answer my questions however, did suggest that the frame would most likely be replaced instead of me being offer a buyback, like the 95-2000 owners. The truck was taken off the road and I was given a rental. I expressed my concerns to both the Service Manager and Toyota Canada only to get a run around. A couple of days later (according to Toyota Canada) apparently Toyota Japan made the decision to "replace the frame" on my truck with out consulting me what so ever nor could I get a copy of the criteria they used to make the decision. I was told yesterday that my frame would be replaced and that the parts were ordered. I am not interested in the replacement option however, they are telling me I have no choice. Have it replaced or not. What an awkward position to be in. In my opinion, they are forcing my hand. They have deemed it "unsafe" and have taken it off the road and placed me in a rental. Yet, tell me I have no choice but to accept the frame replacement without any written agreement what so ever. It appears I am accepting the risk for Toyota's poor quality control. I am risking a lower resale value after paying a premium. No guarantees accompany the replacement other than the extension of the corrision warranty to 15 years on the frame. What happens if there is an issue with the workmanship? What recoarse do I have? I have proposed they buyback my truck and have the amount applied to a new Tacoma as a trade. That way the my truck is off the road, I remain a Toyota customer and the dealership gets a sale. This could be a "win - win" for all involved. But, Toyota Canada would not consider it despite them saying in the letter that I recieved that it was an option, albeit Toyota's option. Is anyone out there experincing the same problem and have you had any success in recieving a buyback? Any info would be greatly appreciated... |
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Replying to: doubleusn (Oct 01, 2009 2:10 pm) I feel, and fear, for you all. It's this simple- thru-perf or not, whatever the degree of scaling on the frame of your vehicle, the stiffness of the frame that your life (and maybe your kids ?) depends on in a collision has now become a big fat question mark. That frame is your first line of defense, and if it caves in like a cheap pup tent, you have to fall back on the passenger safety systems. (airbags,belts, and the accompanying control systems) And if the manufacturer in question is so proud of the passenger restraint systems they're installing, why don't they go ahead and give the public access to Event Data Recorder information via the Bosch Crash Data Retrieval System NOW instead of waiting until 2013 ? With such incidental items as frames and floor-mats poised to send you to your maker, wouldn't you buyers like to know a publicly available database of the performance of the safety systems is being developed ? So you might throw that out to corp. while you're negotiating this frame thing. My p/u of choice ? Ford. And reason # 1 ? The frame. The newest vehicle I've owned I just bought last January, a '97 F-150 4WD. It had 275k mi. at the time, it's sweeet, sound as a stone, and as I drive down the road with my kids, I don't have to ask myself if I've compromised my own or my kids safety by being trendy or saving a few bucks at purchase. How 'bout you guys ? Doesn't anybody remember when Toyota p/u's all looked like rusted out Tonkas ? Actually, my Tonkas held up better (wasn't shopping for chick magnets at the time) BTW, I'm not employed by Ford and never have been. Ya can't help but wonder how their submarine force lasted as long as it did.... Best of luck to you all...c ya |
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found hole rusted in my frame 12' behind sterring arm wonder if toyota will do anything about this problem
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I am having a lot of problems with Toyota Corp. My 1991 tacoma was taken back by the dealership after they inspected it and it failed the frame rust test. the dealership has been good so far they gave me a loaner and said a middle company would be in touch to buy the vehicle back. Toyota corp called 2 weeks later & said the truck is fine come take it back ?? I had it towed to a local well known body shop & they advised me that it was unsafe to drive due to the frame rust. I have been speaking to toyota corp getting no where they will not give me a letter stating the vehicle is safe to drive, I even suggested that the monies i receive for the vehicle would be put toward another toyota, they said we dont do that. I am at a loss. I dont want to drive the vehicle or let my son drive it what should i do sell it to someone else knowing this information, can't do that. 
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I am having a lot of problems with Toyota Corp. My 1991 tacoma was taken back by the dealership after they inspected it and it failed the frame rust test. the dealership has been good so far they gave me a loaner and said a middle company would be in touch to buy the vehicle back. Toyota corp called 2 weeks later & said the truck is fine come take it back ?? I had it towed to a local well known body shop & they advised me that it was unsafe to drive due to the frame rust. I have been speaking to toyota corp getting no where they will not give me a letter stating the vehicle is safe to drive, I even suggested that the monies i receive for the vehicle would be put toward another toyota, they said we dont do that. I am at a loss. I dont want to drive the vehicle or let my son drive it what should i do sell it to someone else knowing this information, can't do that.
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Replying to: mdehoff (Nov 02, 2009 4:30 pm) |
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Replying to: karen51 (Nov 02, 2009 4:47 pm)
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I thought that the truck buyback for rusted frames was for the 1995-2000 and that 2001-2004 was a frame replacement? If Karen's truck is a 1991 i don't think it qualifies. The trucks frame is going on 19 years old,how long do you think any vehicle manufacturer should be responsible for a rust issue? After a certain period people need to take some responsibility for the upkeep of there vehicle. I have a 2001 Tacoma that had the frame replaced about 2 months ago and so far i haven't had a single issue. The truck rides as good as when i bought it new. Sure i would have prefered that they buy it back at 1.5 KBB, but also glad they didn't say to bad sucker and do nothing at all about the rusted frames.
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Replying to: karen51 (Nov 02, 2009 4:47 pm) I'm sorry, it did not register that your truck was a 1991....there are no options for this age of a truck, terribly sorry. I misread your post. |
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