Last post on Nov 25, 2013 at 8:59 AM
You are in the Toyota Tacoma
What is this discussion about?
Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#88 of 1369 View from Inside!!
Apr 30, 2008 (7:37 am)
Sorry to seem so negative, but I guess seeing "behind the scenes" for so many years, Toyota left a bad taste. Things like the way they advertise a Tacoma in mud and then seeing the Toyota guy in a suit at my dealership tell a customer of a 2007 TRD "OFF ROAD" truck that his transfer case will not be covered under warranty because his truck was covered with mud. He used the term (misused). My Corolla S had about 500 paint chips on the bumper after about 10 months of ownership, the factory rep would do nothing. My 05 GMC & 06 Chrysler have "NO Paint Chips. The GMC dealer in my town would come to my Toyota dealership pickup my truck, service it, wash it, and bring it back to me. My toyota dealership won't ever offer shuttle service. What cracks me up the most is my Toyota dealer charges to install an air filter. One last thing to "vent" on. Hearing straight from California that is you own an Echo and call customer serivce with a problem you get nothing. If you own a Land Cruiser or Avalon, you'll get your way. In other words If you have money you'll get your way. I disagree with that all together. In my opinion if you purchased an Echo or a Land Cruiser, "You are still a TOYOTA Customer" and should be taken care of. Toyota's not stepping up, they don't have a choice, It's a safety issue. A new frame costs over 4,000 and put dealership flat-rate labor on top of that, it's most-likely cheaper to buy the junk back. And in the end, it will be a tax write off on top of the billions, with a "B" that they bragg about anyways. Ok, I feel better.
#89 of 1369 No Buy Back
Apr 30, 2008 (10:15 am)
I took my 2000 Taco in for an inspection last Saturday and they said I just had surface rust, no holes, so they would not buy it back. Mine looked pretty bad underneath, but with no holes = no buyback. Guess I have until 2015 until the rust warranty runs out. Maybe the frame will fall apart by then.
#90 of 1369 Re: No Buy Back [tlamps]
Apr 30, 2008 (1:12 pm)
Count on it!!!
#91 of 1369 Not a great experience thus far.
Apr 30, 2008 (3:01 pm)
Am in the middle of the process and so far hasn't been great. The day they took my truck, They called me at work to say they were taking it off the road as unsafe. Problem was they had no more rentals and couldn't get me one until the next day(turned out to be two days). Told 5 -7 days would be contacted, but 15 before the guy from ISG finally left a message. had questions, but can't get to him because he works the same hours and message says he'll call back in 24 hours. Not wanting to deal with phone-tag decided to call back to Toyota. They give you the "it's out of our hands" thing. Asked what I'm suppose to do if this isn't done when rental runs out, since i am already 16 days in and letter isn't due to arrive until end of week at earliest. They said I would have to take that up with the dealer who set up the loan. Dealer said it would have to be set up with Toyota. Hmmm? Have also had the problems with leaf springs others mentioned. Had planned on another 4 - 5 years with it since it only had 170000 miles. Now out to search for car, but will avoid Toyota. Customer service is poor.
#92 of 1369 Hmmmm....This is sounding familiar!
Apr 30, 2008 (4:20 pm)
As I said in a previous post I had to send ISG a copy of my reg. I have herd nothing since. Been about 2 weeks now. I am not even sure that they got the fax. I have proof that it was sent, but did it get to the guy who called me? It is getting frustrating. I want this over and I have no clue about what to buy next. Toyota says it's out of their hands??? That's just great!!! A great attitude!!! I too hate phone tag. I guess I'll start phone calls tomorrow to see if I can get some answers. I am sure ISG is crazy with this mess by now. 800,000 possible trucks?
This will go on for awhile.
#93 of 1369 Here is what has happened to me so far
May 01, 2008 (5:17 pm)
So somebody told me about this recall on my toyota frame. I came home and looked for some info online but found very little. So I wrote a email to the toyota company itself to which they emailed me back and called me the very next day. They told me to go to the local dealership for an inspection and they would call me back in a week or so. I went to the dealership and they told me they had a lot of appointments and were backed up until July...that is until I said I had spoke to the toyota company and they were calling me back in a few days to which they then gave me a appointment for two days later. I went to the appointment today and my truck failed because there were holes in the frame. If there are no holes they will probably pass your vehicle. So make sure there are holes in it. Anyways, they let me drive my truck off of the lot which upset me because I believe it to be unsafe to drive so I called the guy I talked to before at the toyota company and he told me I was to go back to the dealership tomorrow and get a rental car, that I should have never been able to drive away in my truck for safety reasons, He then told me ISG (not ISP) will call me in a week and if they don't to call him back. The guy at the toyota company has been great. I will let you all know how the rest of the process goes and how quickly.
#94 of 1369 98 tacoma 4x4 6cyl
May 01, 2008 (5:50 pm)
has anyone actually received their buyback chk $ yet? Was their any negotiating done on the final figure$$? How long was the whole process from inspection to $$? What types of rentals is Toyota offering? and for how long? Afterall it is we, the consumers' who have had to turn in our pickups, driving a Corolla rental doesn't seem comparable.. Any thoughts? What about taking the good tires off 1st, etc.....??
#95 of 1369 Re: Here is what has happened to me so far [nikshedeck]
May 01, 2008 (5:54 pm)
Have you got a name/number # for a Toyota contact at the company?
#96 of 1369 Re: Here is what has happened to me so far [acer3]
May 01, 2008 (6:11 pm)
This is Toyotas #. I called as I have herd nothing from ISG. They gave me a case # and are supposed to call back tomorrow. The reps at toyota were very helpful.
Give it a try.
#97 of 1369 Re: 98 tacoma 4x4 6cyl [acer3]
May 01, 2008 (6:28 pm)
Ok Folks it has taken me 2 weeks, but I have CONFIRMED with TOYOTA CORP< 2 local Dealers and ISG (Impartial Services Group, LLC ) who will be the " third party" coordinating the vehicle transfers. 1. ALL Tacoma's will be considered in EXCELLENT Condition. 2. All Tacoma's will valued using KBB RETAIL VALUE 3. MILEAGE IS Considered 4. ONLY Manufacturer options will be considered in the "VALUE", so all the extra tonneau covers, bed liners running boards etc you installed after market, will not be considered to increase the value. 5. ISG (Impartial Services Group, LLC based out of Texas, they have Independent Contractors that work for them, so if your Transfer Rep/liaison seems like an idiot COMPLAIN, they only get paid when they complete an assignment and that assignment is YOU! ) ISG will be the liaison between you and Toyota. ISG will assist in paying off any Liens you may have on your Truck. 6. Once all the paperwork is completed, approx 3-5 days, you should receive an offer letter from Toyota in the mail within 10 days, the offer $$$ is NON NEGOTIABLE, it is what it is! I was told specifically there is no negotiating. 7. If it should take more than 30 days, you may request more time on your "loaner vehicle" at Toyotas expense. 8. The frame must be perforated, meaning have "actual holes". IF it does not Dealers will NOT necessarily give you anything in writing that you " passed the frame rot test". Your VIN will be added into the Toyota data base. I suggest you detail as much as you can when you go for the inspection, names, dates time etc and keep in a safe place, as you will be warranteed 15 years from the day of inspection, and probably will eventually qualify for the buy-back program at some future date.