Last post on Nov 25, 2013 at 8:59 AM
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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
May 20, 2009 (6:35 pm)
I have a 2001 Tacoma in mint condition that just failed an inspection due to rust near the rear spring shackle on the passenger's side. The Toyota dealer offered to replace the frame at a cost of 14,000 to Toyota corporate. I refused and Toyota also refused to buy back my vehicle. I am a loyal Toyota customer, but only if I am treated with the same respect and fairness as other customers who had their vehicle purchased back at 1.5 x suggested retail. I want to remain a loyal customer, we will see if it is a two way street.
#850 of 1369 Re: Toyota_lifer [toyota_lifer]
May 20, 2009 (7:31 pm)
well they are not offering to buy back any trucks 2001 or newer and I agree that is wrong.
I lucked out, I had a 2001 and got in the buyback just before they started the frame replacement..
what I dont understand is, why wouldnt they offer you the 14G then ?
unless you wanted more but I gave mine up in december 08 and got 16300.00 for it.
mine was in mint condition and was a loaded SR5.
did they offer you the 14G? i mean thats thickheaded to not offer a buyback if its going to cost 14G to replace the frame. If you can get 14 from them I would take it if I were you.. thats a far better deal than taking a 9 year old truck with a frame swap.
#851 of 1369 Re: Toyota_lifer [toyota_lifer]
May 21, 2009 (4:11 am)
I've learned alot about this entire process as I went through the same thing you are going through.
I tried every way in the world for them to buy back my truck. I even just wanted them to buy my truck back for the cost of the rebuild and they still refused. But after some investigation it really isn't costing Toyota that much money. The same frames are still being produced by Dana Corp ie Dana rear ends, transmitiions. Dana was the company that made the bad frames so Dana is footing the bill for the new frame and as I understand it may be paying for 1/2 the cost of labor. Toyota is really only footing the bill for 1/2 the total cost. That's why unless your truck has been so totally beat up and is only worth $5 or $6k Toyota isn't going to buy back your truck.
The reason they purchased the 95-00 is because those frames are no longer in production. They don't have the parts, plus the value of those Tacomas are much lower than the 01 - 05.
I am one of the happy owners of a Tacoma with a rebuilt frame. I had mine done at Cain Toyota in Canton Ohio. The service managers is top notch. I went in several times throughout the week to see the trucks progress. I haven't had any problems with mine and I've had it back now for 21/2 months now.
Good luck, I hope you find away to get Toyota to buy back your truck. I know I wasn't able to convince them.
#852 of 1369 Re: Toyota_lifer [mcalautt]
May 26, 2009 (8:33 pm)
No, they did not offer to buy mine back for 14K. And your right, if it costs them 14K to rebuild, why wouldn't they keep a satisfied customer for the same money and less headache. I am not through yet.
#853 of 1369 Re: Toyota_lifer [toyota_lifer]
Jun 03, 2009 (11:23 am)
Just wondering what happened with you? I have a 2001 Toy Tac with 64k. I brought it the a MA Toy Dealer and said my only option is to replace the frame and they wont buy it back. I refused there service and call the Toy Customer Care # and they have assinged me a case manager but I have yet to received a call? Any tips as to what I can do or say? I dont feel comfortable with the frame being replaced, who knows what else can go wrong. I'm a single mother and I dont want to put my kids in the truck... Dont know what to do....
#854 of 1369 Re: Toyota_lifer [toyota_lifer]
Jun 03, 2009 (12:02 pm)
FWIW: I went thru this nightmare last Dec, before there were even any letters sent out. I had a loaner for ~3 weeks (Tundra DCab) while I looked into my options, as I also wanted the 1.5KBB option.
No dice. I spent a ton of time on the phone with Toy Corp, AG's office, etc. Nobody wanted to budge or get involved.
I did have a good relationship with the truck sales manager (this was Taco #2) and I pitched a fair KBB trade in # (like the truck's frame was not part of the equation), and also an aggressive # on a new truck that the KBB Trade # would be applied to.
They called me back the next day and went for it. In the long run for what the new one cost in this market + plus dealer incentives, and the KBB Trade # being applied to it, it wasn't the worst situation in the world.
It wasn't the 1.5KBB retail, but time is also money and I didn't have the time to wait this one out and again this is before they even had letters out. I was the first frame my dealership did under this campaign. (They didn't even have frames, was gonna be 6 weeks to even get one)
Short version = Maybe a possible outcome for you, if it works for you, and from all my dealings this is really a Toy Corp thing and the dealers are caught in the middle somewhat. Again, if it will work for you (new ride with trade #) maybe throw it at the wall to see if it sticks. I also went this route as while I I wish everybody the best, IMHO a frame replacement will render the truck 'never the same again'.
PS: My dealer has my old truck on their used lot now, I wonder if they have to disclose the situation to a prospective buyer?
#855 of 1369 Re: Toyota_lifer [majnoonehh]
Jun 03, 2009 (2:18 pm)
I had my 98 inspected and it failed. The frame rotted through and broke on the way to the dealer!! Good thing it was at night with no traffic! I drove 40mph the rest of the way. Long story short, they bought it back for $13,800. 4x4 SR5 with 140K miles. Body was great. Ran great, needed nothing. I was trying to find a frame to swap into my truck but they were all gone, for good reason I guess. I ended up with a new 2008 4x4 SR5 V6 TRD for a $12K loan! Not bad for a new truck with a $29K sticker!
I would let them replace the frame. They are good people and want to make it right. 2001-on Tacoma's do not fall under the buy back program. Get it done and quit fighting city hall. It will work and if you find anything wrong afterwards, have them make it right. Let me know how it works out.
#856 of 1369 question for ya
Jun 08, 2009 (6:15 pm)
I have a 2000 Tacoma with 215000 miles.......I have yet to check the frame for rust since I just got it from my son.
my question is this......how long do i have to file a complaint?......I mean, if I have it for another year or so and decide it's time to file a claim and see what I can get towards a new taco..........will i be able to do it then?......is this warranty for the rest of the owners use of vehicle?......thanks in advance!
#857 of 1369 Re: question for ya [believe]
Jun 09, 2009 (3:14 pm)
The extended warranty is for 15 years, so basically you have till 2015. The buyback is based off of 1.5 x KBB value in excellent condition but adding or deducting based on mileage.
#858 of 1369 Re: question for ya [believe]
by KCRam@Edmunds HOST
Jun 09, 2009 (6:09 pm)
You don't actually file a claim/complaint. Your truck must be inspected annually by a Toyota dealer to keep the 15 year warranty in effect. Once the truck fails, the process begins.
kcram - Pickups/Wagons Host