Last post on Nov 25, 2013 at 8:59 AM
You are in the Toyota Tacoma
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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#838 of 1369 Just got the news, my 2002 Tacoma's frame is junk.
Apr 28, 2009 (4:01 pm)
It looks like there isn't an option but to except the replacement. I would like to really fight this.
Toyota and "Kevin" refuse to acknowledge the loss in resale value with the replacement. Their position is that the vehicle is worth more with the replacement than without the frame rot issue, because the older vehicle will now have a new frame. Would anyone buy, regardless of the total miles on the vehicle, a used vehicle with a frame replacement?
Shouldn't we have a right to know how much experience any specific dealership has replacing these frames? Kevin couldn't give me that information. Of course, he must know or have access to that information if he is in "direct contact" with the service manager.
I paid a premium for a vehicle from a manufacturer with reputation for building high quality, durable vehicles with a higher than average resale value. I have just had that premium stolen, I have lost that resale value. Maybe we can all be apart of a settlement someday.
It's really to bad, they built up such a great reputation. I have seen this in other industries. They begin to rely on the reputation and forget what it took to earn that reputation. I don't want to buy a vehicle from a company that will stand by their warranty and repair, I want to buy a vehicle from a company that doesn't need the warranty. That is what I thought I paid for.
If you have had the frame replacement done, how did the replacement go? Are you satisfied with the work? What would you do differently or ask if you had to do it again?
#839 of 1369 Re: Just got the news, my 2002 Tacoma's frame is junk. [tacoscrewed]
Apr 30, 2009 (2:13 pm)
Would anyone buy, regardless of the total miles on the vehicle, a used vehicle with a frame replacement?
Since the vehicle wasn't in an accident, Carfax won't show anything about the frame being replaced. After a month or so of driving, I doubt anyone would be able to tell the truck has a new frame or not. Other then the frame looking in good condition, once it gets a little dirty, it won't look any different then other truck frames.
#840 of 1369 Re: Just got the news, my 2002 Tacoma's frame is junk. [mrbill1957]
Apr 30, 2009 (7:06 pm)
Interesting..I might do that; "I've had it for 7 years, kept it in a garage every winter". I'll have to look into whether I need to disclose that in MA.
I actually just got it back today. I was told up to 2 weeks, but it only took one. I was told when I dropped it off that I might want to replace the front struts and rear shocks, but it didn't need it.
So far so good, the suspension feels like new. I've only driven it 2 miles so far.
#841 of 1369 Re: Just got the news, my 2002 Tacoma's frame is junk. [tacoscrewed]
May 01, 2009 (3:20 am)
I dont see how you would have to disclose it.
its would be no diff then getting a motor replaced under warranty.
no one would ever know a frame was replaced simply by driving the truck unless
it was not done properly.
you wont get an answer from any dealer or rep as to who has experience because until now no one would.. its unheard of to do this type of job in the auto market.
#842 of 1369 1995 Tacoma Frame Rust Problem
May 14, 2009 (9:44 pm)
I have 289,000 miles on my 1995 TOYOTA TACOMA TRUCK! I just had my frame checked last week. The dealer said my frame was in great condition! I live in Wisconsin. This truck has been in alot of salt! Im one of the lucky ones. This truck has been the best vehicle Iv ever owned! I and my sons have owned it since new! Im very happy about how TOYOTA took care of this problem! The company I feel is a CLASS ACT! GM, FORD, CHRYSLER should learn from their mistakes!
GOOD LUCK! HIGHMILER289
#843 of 1369 Re: 1995 Tacoma Frame Rust Problem [highmiler289]
May 15, 2009 (3:03 am)
I'm not sure how you can be happy about how toyota took care of this problem; you didn't have a problem.
My 2002 Tacoma had 130k miles on it and the frame was a mess. They replaced the frame, but left a lot of parts on the vehicle that are completely caked in rust. Everything on the vehicle will corrode much more quickly due to the frame issue.
I've had it back for 2 weeks. I have a squeeking noise every time the road is a little uneven coming from the front end, sounds like an old box spring. I am going to take it to an independent mechanic first. It may sound unreasonable but I don't trust the delearship.
highmiler289, I paid an extra $5-6k for I truck I expected would end like yours. If I bought a GM I would have paid less and expected what has happened.
This is all about liability, not customer satisfaction. Think about what would happen if someone died after their fram snapped in half at 60+mph.
#844 of 1369 Re: 1995 Tacoma Frame Rust Problem [tacoscrewed]
May 15, 2009 (8:21 am)
thats what I have been saying all along.
the prob actually started in 95 according to toyota so highmiler289, your truck may have had a frame prior to the actual problem..
toyota did not handle it well and it is completely a liability issue they are trying to cover and pawning it off to look as if they did it out of concern.
#845 of 1369 Re: more info [cman23]
May 18, 2009 (11:38 am)
I have my truck in throught the Wellesely MA Toyota dealership for the frame restoration. I just got a call with recommendations to replace the parking brake cable, control arms, and leaf springs. I haven't dealt with anyone but the dealership and didn't realize how big this was until I just got the call and then went on to google. Do any of you know who/where I call to figure out the disconnect between what you say the frame kit come with vs. what they now want to charge me for?
#846 of 1369 Re: more info [kps2]
May 18, 2009 (11:57 am)
You should call the corporate toyota office. I don't have the number off the top of my head, but it's on their web site. After they set you up with a case #, you will eventually talk to a guy named Kevin.
The leaf springs should be included, they were for me.
May 18, 2009 (12:04 pm)
I had an 01 Tacoma Extended cab and had the frame replaced. My kit INCLUDED the parking brake cables, brake lines, control arms and new leaf springs. Sounds like the Wellesely MA Toyota Dealership is trying to make a little extra money off you. The leaf springs are attatched to the new frame. I would ask them to see the new frame, I bet they are already on it.