Last post on Nov 25, 2013 at 8:59 AM
You are in the Toyota Tacoma
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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#831 of 1369 Re: 2004 Tacoma Frame Rust [mcalautt]
Apr 21, 2009 (4:22 pm)
I just got the call that my truck is finished. I will pick it up with its new frame tomorrow. I live in Vermont and my 2001 has seen every winter since it left the lot. I had a 1996 previously and loved it so much I bought this one. This truck has nickel/dimed me to death. I have done thousands of dollars in repairs over the last few years.
If I were in the market for another truck, Toyota would no longer be a slam-dunk. I would certainly consider another Tacoma but I'd shop around. I had a Mazda with 200,000 miles before my 1996 Tacoma. My first pickup was a Datsun (nissan) the original little truck and I put 160,000 miles on that. All I'm saying is, the rock-solid reputation has taken a beating with this truck, even ignoring the frame problem.
I think the buy-back is less profitable for Toyota because the customer can take their money anywhere they want and they don't all buy another Toyota.
This repair thing does a couple of things including, keeping the Toyota factories running, keeping dealerships strong and keeping Toyota lots full of cars. Drive by most car dealerships and their inventory is shrinking, but the Toyota lots are full. Their dealers can keep their good mechanics busy rather than lay them off and when/if the recession turns around Toyota delerships will be strong and ready to sell cars.
As for the frame replacement complaints, I can only ask what level of support you whiners think you would be getting from any other car company. If there were a formal recall, you would be getting exactly this, a frame replacement, or maybe a welded patch.
As for the note that having cab mounts replaced would void the frame warranty, not so. I did my cab mounts about a year ago, at a cost of about $500.
I have replaced many leaf springs as well. The dealership I took my truck to was very supportive. They did recommend an additional; $4950 worth of work that I "should do" while they were in there. (I did abot $390 worth).
The Service Manager told me that Toyota owes him $13,000 for the work on my truck and the rental car. Instead of giving that money to me and hoping I'd reinvest in another Toyota, they are keeping all of that money in the Toyota family.
#832 of 1369 Re: 2004 Tacoma Frame Rust [vtjlg]
Apr 22, 2009 (1:49 pm)
New to this forum. Just bought a 2002 tacoma excab. Saw this discussion and called dealer to see if mine needed to be inspected? Was told that inspection did not apply to my model year. Does anyone have any info or web sites that would have any "official" info?
Thanks in advance
#833 of 1369 Re: 2004 Tacoma Frame Rust [pltdadof4]
Apr 22, 2009 (2:22 pm)
Hi, if you go to message #736 it will give some helpful info. Toyota trucks from 2001 to 2004 are covered in this ("recall"??) customer support program.
This particular posting refers to Canadian Toyota owners but the program started in the US. I am positive your 2002 will be included. You will have to have it inspected by a particular date. On this message I believe it is before October, 2010. PS. don't give in and don't take NO for an answer. Good Luck.
#834 of 1369 96 toyota
Apr 22, 2009 (6:16 pm)
I have been reading the post or atleast as much as I can and I was wondering if anybody knew for sure are they buying back still or are they doing frame replace now only. Took my daughters 96 toyota in for inspection on mon. and the dealer told me they don't replace frames anymore, was told toyota will contact in 2-3 days but haven't heard from them yet.
#835 of 1369 Re: 2004 Tacoma Frame Rust [pltdadof4]
Apr 22, 2009 (6:58 pm)
no your truck is definitely involved..
make them inspect it or even better,
try to return it if you can.
#836 of 1369 Re: 2004 Tacoma Frame Rust [mcalautt]
Apr 23, 2009 (3:43 am)
Thanks the truck failed inspection while underneath checking it out I noticed it is going to be quite a job to replace the frame because of everything that is rusted, 224,000 miles on the truck, It will be cheaper for them to buy me out.
#837 of 1369 Re: 2004 Tacoma Frame Rust [pltdadof4]
Apr 28, 2009 (8:47 am)
Just had my 2002 diagnosed with frame rot. It is definitely covered.
#838 of 1369 Just got the news, my 2002 Tacoma's frame is junk.
Apr 28, 2009 (4:01 pm)
It looks like there isn't an option but to except the replacement. I would like to really fight this.
Toyota and "Kevin" refuse to acknowledge the loss in resale value with the replacement. Their position is that the vehicle is worth more with the replacement than without the frame rot issue, because the older vehicle will now have a new frame. Would anyone buy, regardless of the total miles on the vehicle, a used vehicle with a frame replacement?
Shouldn't we have a right to know how much experience any specific dealership has replacing these frames? Kevin couldn't give me that information. Of course, he must know or have access to that information if he is in "direct contact" with the service manager.
I paid a premium for a vehicle from a manufacturer with reputation for building high quality, durable vehicles with a higher than average resale value. I have just had that premium stolen, I have lost that resale value. Maybe we can all be apart of a settlement someday.
It's really to bad, they built up such a great reputation. I have seen this in other industries. They begin to rely on the reputation and forget what it took to earn that reputation. I don't want to buy a vehicle from a company that will stand by their warranty and repair, I want to buy a vehicle from a company that doesn't need the warranty. That is what I thought I paid for.
If you have had the frame replacement done, how did the replacement go? Are you satisfied with the work? What would you do differently or ask if you had to do it again?
#839 of 1369 Re: Just got the news, my 2002 Tacoma's frame is junk. [tacoscrewed]
Apr 30, 2009 (2:13 pm)
Would anyone buy, regardless of the total miles on the vehicle, a used vehicle with a frame replacement?
Since the vehicle wasn't in an accident, Carfax won't show anything about the frame being replaced. After a month or so of driving, I doubt anyone would be able to tell the truck has a new frame or not. Other then the frame looking in good condition, once it gets a little dirty, it won't look any different then other truck frames.
#840 of 1369 Re: Just got the news, my 2002 Tacoma's frame is junk. [mrbill1957]
Apr 30, 2009 (7:06 pm)
Interesting..I might do that; "I've had it for 7 years, kept it in a garage every winter". I'll have to look into whether I need to disclose that in MA.
I actually just got it back today. I was told up to 2 weeks, but it only took one. I was told when I dropped it off that I might want to replace the front struts and rear shocks, but it didn't need it.
So far so good, the suspension feels like new. I've only driven it 2 miles so far.