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Pickups Toyota Tacoma Toyota Tacoma 2004 and Earlier Frame Problem
929 messages, Last post on Dec 04, 2009 at 8:59 PM
You are in the Toyota Tacoma Forum. Your Host is kcram
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Picked up my Taco today..... I spoke w/ corp Kevin this am (he actually answered the phone!) and he cleared up a bit of my concern with the repair- this repair, like any work done at the dealer is written up as a repair order, this is in fact a contract, and warranties said repair for one year. The frame has a 15 yr perforation warranty (big wup, the body will rust first) I was/am concerned about things that will happen due to the major surgery.....a year will suffice to see what happens. All my service mgr had to do was tell me this instead of- " I dont know anything about a warranty- just pick up yor truck". I spoke w/ the dealership owner before I left who apologized and said I probably caught the service mgr on an "off" day. Whatever.......it's over. or maybe just starting we'll see. they basically put in a frame, leaf spring, control arm, and assorted brackets and clamps etc. ..
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Replying to: liljohn01 (Aug 15, 2008 9:21 am) I recieved 100% KBB around the end of October 2008. I just today 02/24/2009 recieved a call from Toyota and they are mailing me a check for the remainder 50%. So all told I got about 18.2k for my 2001 TACO with 130+k miles on it. Not to bad!!! Two things in this whole process I did not like were. 1. That I had to wait 10 days for Toyota's check to clear and I had to return the rental the day they gave me the check. This could of left me without a vehical. Luckly the Ford dealer who I was purchasing from worked with me on this. 2. The 3 months wait without a single word from Toyota. They could of atleast called and told me they missed me, lol. Seriously, give us an update once a week or biweekly atleast. It would go a long way to making us feel better about it. 3. I guess there is a third and that is that I had to give them an answer when they called about anything and if I said No, I had to return the rental. That is just bad customer service hell I was in the middle of a business trip the one time and could not even return the car for 3 days. Anyways, I bought it cause of their reliability but I won't buy another. This frame issue is a major screw up, but they atleast are trying to fix it the right way. Later, ~lj
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Replying to: rachelf (Feb 24, 2009 1:07 pm) kcram - Pickups/Wagons Host |
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Replying to: liljohn01 (Feb 24, 2009 1:40 pm) |
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Replying to: screwed4 (Feb 18, 2009 6:05 am) |
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Replying to: mcalautt (Feb 22, 2009 2:40 pm)
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Replying to: theiglu (Jan 30, 2009 11:19 am) |
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Replying to: johnny66 (Feb 26, 2009 5:13 pm) I was asked to leave my truck on that day, just luckily, the rep was due in the following day. I was told from my dealer about the buyback, I was clueless, as to I knew of nobody in my area with this problem. the dealer told me my truck was more rusted than the earlier models. When the rep inspected it the following day, I was told it had failed, with 45 days I would receive an offer from Toyota in the mail. well, this time frame put us the holidays, we received nothing. so, On January 7th we for the first time was able to reach our case manager, tiffany bishop, she told us that we were NOT included in the buyback, as to that program ended in december. I told her I was at my dealer on november 11th, I wanted to be grandfathered into the buyback, she said I am sorry, you are going to be getting a frame replaement. I said oh no I am not. I told her this issue would not be settled over the phone. I had asked to have a meeting scheduled with the rep, cause the first time of inspection I had just dropped off my truck, I was not able to talk with him. so, I continued almost daily to have contact with Ms. bishop, who was rude to say the least at times, and I was rude to her back, after all, we are the consumers drivoing our families in unsafe vehicles, not her, I am the loser in this situation. she would contine to tell me I was only getting a new frame, meanwhile, I wrote out letters to everyone, BBB, auto safety , attorney general, state and local reps,toyota, over and over. I asked Ms bishop who her boss was, she replied, I make the final decision. well, everybody has a boss. and her boss is Kristi. I kept calling the toyota number, and different people would answer, I would tell them my problem, for as long as they would listen. 2001-2004 are being discrimated against for having newer vehicles, toyota needs to make it right for every owner with the frame rot. These trucks are not safe. A frame replacement, to me meant big big problems I could not have imagined my truck ever being right or safe after a frame replacement, I told them I did not feel the dealership was qualified to do this work. I honestly did not trust them. To me this is a major overhaul, alot of parts included, alot of nuts and bolts. |
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message continued...around feb 12, 2008, received a call from latonya, from impartial services, wow, she is really friendly, professional, unlike the case manager, she informed me I was included in the buyback, I asked her over the phone the amount, and she said 16,300.00. I had 3 days to accept the offer, and fax the contract back to impartial services. I meet with the rep on March 7th to pick up check and hand over the keys to my 2002, and although it is in excellent condition, 65,000 miles, God answered my prayers to take this unsafe truck away. Everybody MUST write as many letters as possible... It is Toyotas responsibility to include every truck in the repurchase program with faulty frames from dana. as I have read, many newer models 05 and 06 are starting with frame rust issues. Not to sound stupid, where do I find when my truck was produced? it is 1 2002, so I suppose in was produced in 2001. Good Luck Everyone!!!
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Replying to: screwed4 (Feb 26, 2009 7:04 pm) I had researched online and found where Boston channel 5 had previously done an investigation on earlier models with rust, I contacted them, they responded, asking me if I would consider doing an interview, However, I am not located in boston, but anbody interested, her name was jennifer bearman. I just went to the website, and told them my story: I explained they needed to do another investigation as to the owners of 2001-2004, are being discrimated against. as you know..they have bought back 2001's and 2002's, why are they being selective?? Not fair..can do it for one, should do it for all. These trucks need to be removed from the highway ASAP!! so, for the ones still fighting for the buyback channel 5 in boston did seem interested,maybe they would do phone interviews if you are not in that area, at least that was going to be my next step. I honestly feel that i was included in the buyback because I hounded them daily, and wrote complaints to EVERYONE!! hey, I bought this truck for its depenability and toyotas reputation. Toyota is not a cheap vehicle, we have all bought them for their dependability. I encorage everybody to not give up if you have not recived your frame yet, demand to be in the buyback.
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