Last post on Nov 25, 2013 at 8:59 AM
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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
Feb 24, 2009 (12:56 pm)
I bought my 2001 ext cab 4x4 Tacoma truck in 3/07 and it was perfect. A $400 toyota inspection before a 3k plus mile road trip confirmed that.
In 9/08, with 122k on the odometer the local muffler shop noticed severe rust on the frame. I took the truck to Toyota. It failed the frame inspection.
The dealer sent me to 1-800 go toyota. No loaner, no loyalty discount, no help from a human being, and claims "you won't get 150% value (well... who are we kidding, 150% of a truck worth 50% less than I paid for it would be 100% what it should be worth, but let's not split hairs here....)
I was FURIOUS. I got nothing in writing about the contract Toyta wanted me to enter. I was threatened on the phone that if i did not take their offer right there and then it would be "significantly lower on the next call." Oh, PS, toyota offered me $1,000 less than KBB value.
After a lenthy debate and 25-50 letters (I'm not exaggerating) to every single authority or elected official I could find I took Toyotas measly offer, and left my baby at the dealership. That list is in a previous thread, folks
All the used Tacomas or sale out there of the same style and vintage were thousands more than toyota offered me. I also did not want to buy another rust bucket.
Toyota called today and made a generous financial attempt to right things. I don't know if is some new policy, whether my letters touched a nerve, or someone messed up on their bookkeeping. I'm glad the frame replacement was not avaialble to me - because I would have taken it, and I know it would have been a nighmare.
My message to people is this" Toyota is not handling this correctly. Frame replacements and sub-full-value buyback offers are simply not fair. I am glad Toyota is doing something, and in this economy, while posting record losses, it seems to me even generous of them. However, the process isn't appropriate for the trouble people are going through.
I can't believe Toyota is spending so much money on a program like this. Processing claims, losing slae value on loaners, paying dealers and mechanics to process and repair this, risking lawsuit, and finally, paying customer support to try to clean this mess.
Their policy should be
-Take the truck to any dealership. If it fails inspection Toyota will issue you a check for 125% the full value of the truck right there and then OR give you 150% the value of your truck to be used as a trade-in. Offer 1% financing for the balance of the loan. Don't give a loaner, no waiting, no frame replacement. Toyota or ISG takes the trucks and sells parts, or ships them to place in Texas that only does frame rebuilds (no rust, no problem) for the southern (salt-free) market.
Eliminate the delays and the poor customer service. Eliminate the hassle for a loaner.
Yes, it will be more expensive, HOWEVER people will be more satisfied, the dealer service depts won't be bogged down, inventories will move again. and Toyota will gain loyalty by doing everything the right way. People loved their Tacoma's Get people in a new truck with as little hassle as possible and keep people coming back.
Yeah... in a perfect world...
My advice is: Keep records, write letters, and don't take it sitting down. I know it seems that writing letters and calling elected officials doesn't seem worth it - but if you've been treated unfairly, well, no one is going to come rescue you. Perhaps I got hush money, perhaps Toyota paid me not to sue them (I had considered it), and perhaps its a coincidence.
I think to look at it this way
- If you make a bad product, that endagers people's lives, then you can't handle customers in a fair manner... well you get what you have coming.
No more Toyotas for me. They chose the bottom line for this hand and lost the entire game.
#747 of 1369 Taco back home......
Feb 24, 2009 (1:07 pm)
Picked up my Taco today..... I spoke w/ corp Kevin this am (he actually answered the phone!) and he cleared up a bit of my concern with the repair- this repair, like any work done at the dealer is written up as a repair order, this is in fact a contract, and warranties said repair for one year. The frame has a 15 yr perforation warranty (big wup, the body will rust first) I was/am concerned about things that will happen due to the major surgery.....a year will suffice to see what happens. All my service mgr had to do was tell me this instead of- " I dont know anything about a warranty- just pick up yor truck". I spoke w/ the dealership owner before I left who apologized and said I probably caught the service mgr on an "off" day. Whatever.......it's over. or maybe just starting we'll see. they basically put in a frame, leaf spring, control arm, and assorted brackets and clamps etc.
#748 of 1369 Re: 2001 Toyota Tacoma (orginal owner) [liljohn01]
Feb 24, 2009 (1:40 pm)
I guess i should of come back and updated this.
I recieved 100% KBB around the end of October 2008.
I just today 02/24/2009 recieved a call from Toyota and they are mailing me a check for the remainder 50%. So all told I got about 18.2k for my 2001 TACO with 130+k miles on it. Not to bad!!!
Two things in this whole process I did not like were.
1. That I had to wait 10 days for Toyota's check to clear and I had to return the rental the day they gave me the check. This could of left me without a vehical.
Luckly the Ford dealer who I was purchasing from worked with me on this.
2. The 3 months wait without a single word from Toyota. They could of atleast called and told me they missed me, lol. Seriously, give us an update once a week or biweekly atleast. It would go a long way to making us feel better about it.
3. I guess there is a third and that is that I had to give them an answer when they called about anything and if I said No, I had to return the rental. That is just bad customer service hell I was in the middle of a business trip the one time and could not even return the car for 3 days.
Anyways, I bought it cause of their reliability but I won't buy another. This frame issue is a major screw up, but they atleast are trying to fix it the right way.
#749 of 1369 Re: Taco back home...... [rachelf]
by KCRam@Edmunds HOST
Feb 24, 2009 (8:08 pm)
Since you're the first of the group to receive your frame replacement, be sure to keep everyone up to date as you add up the miles. You can also take advantage of the personal blog space here at Edmunds, which you can access from your CarSpace page: http://www.carspace.com/rachelf
kcram - Pickups/Wagons Host
#750 of 1369 Re: 2001 Toyota Tacoma (orginal owner) [liljohn01]
Feb 26, 2009 (5:07 pm)
Hi, do you have any idea what month your truck was produced? When was your case started? We have finally had a Toyota rep look at the truck after starting a case file in October. He said the buybacks were only good from October thru December but we were in contact almost every week and no one ever told us. Letters to owners in Illinois have not even been sent out yet.
#751 of 1369 Re: [screwed4]
Feb 26, 2009 (5:11 pm)
When was your case started? We have been waiting since the end of October and finally after checking in every week a Toyota rep finally looked at the truck. We have recieved no letters from Toyota, in fact found out today that the notification letters for illinois have not even been mailed out yet. Thanks
#752 of 1369 Re: Framed [mcalautt]
Feb 26, 2009 (5:13 pm)
How long ago did your case start?
#753 of 1369 Re: Tacoma Frame Rust [theiglu]
Feb 26, 2009 (5:22 pm)
I was just wondering when you started your case with Toyota and when they made you an offer. Thanks
#754 of 1369 Re: Framed [johnny66]
Feb 26, 2009 (6:53 pm)
I took my 2002 tacoma in for an oil change and a problem with my "check engine light". The date was November 11, 2008. The dealership performed the oil change, while on the lift, I was informed about the massive rust. My receipt that day stated as follows: No further diagnostics performed due to rust/corrosion perforated frame.
I was asked to leave my truck on that day, just luckily, the rep was due in the following day. I was told from my dealer about the buyback, I was clueless, as to I knew of nobody in my area with this problem. the dealer told me my truck was more rusted than the earlier models. When the rep inspected it the following day, I was told it had failed, with 45 days I would receive an offer from Toyota in the mail.
well, this time frame put us the holidays, we received nothing. so, On January 7th we for the first time was able to reach our case manager, tiffany bishop, she told us that we were NOT included in the buyback, as to that program ended in december. I told her I was at my dealer on november 11th, I wanted to be grandfathered into the buyback, she said I am sorry, you are going to be getting a frame replaement. I said oh no I am not. I told her this issue would not be settled over the phone. I had asked to have a meeting scheduled with the rep, cause the first time of inspection I had just dropped off my truck, I was not able to talk with him. so, I continued almost daily to have contact with Ms. bishop, who was rude to say the least at times, and I was rude to her back, after all, we are the consumers drivoing our families in unsafe vehicles, not her, I am the loser in this situation.
she would contine to tell me I was only getting a new frame, meanwhile, I wrote out letters to everyone, BBB, auto safety , attorney general, state and local reps,toyota, over and over.
I asked Ms bishop who her boss was, she replied, I make the final decision. well, everybody has a boss. and her boss is Kristi.
I kept calling the toyota number, and different people would answer, I would tell them my problem, for as long as they would listen.
2001-2004 are being discrimated against for having newer vehicles, toyota needs to make it right for every owner with the frame rot. These trucks are not safe.
A frame replacement, to me meant big big problems I could not have imagined my truck ever being right or safe after a frame replacement, I told them I did not feel the dealership was qualified to do this work. I honestly did not trust them. To me this is a major overhaul, alot of parts included, alot of nuts and bolts.
Feb 26, 2009 (7:04 pm)
message continued...around feb 12, 2008, received a call from latonya, from impartial services, wow, she is really friendly, professional, unlike the case manager, she informed me I was included in the buyback, I asked her over the phone the amount, and she said 16,300.00. I had 3 days to accept the offer, and fax the contract back to impartial services. I meet with the rep on March 7th to pick up check and hand over the keys to my 2002, and although it is in excellent condition, 65,000 miles, God answered my prayers to take this unsafe truck away.
Everybody MUST write as many letters as possible...
It is Toyotas responsibility to include every truck in the repurchase program with faulty frames from dana.
as I have read, many newer models 05 and 06 are starting with frame rust issues.
Not to sound stupid, where do I find when my truck was produced? it is 1 2002, so I suppose in was produced in 2001.
Good Luck Everyone!!!