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Pickups Toyota Tacoma Toyota Tacoma 2004 and Earlier Frame Problem
927 messages, Last post on Dec 01, 2009 at 4:59 PM
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Picking up newly framed Taco on Tue. wondering if i should sign off on the repair- I am worried about the extended warranty.. I know it is inevitable that I will have new issues/problems due to this "repair" but will this warranty cover those problems..... any ideas or experience out there? I am not psyched to be one of the first to go thru this.........kinda like a surgeons first procedure...............
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Replying to: rachelf (Feb 22, 2009 12:31 pm) |
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I am willing to bet that nothing but the frame and components replaced will be covered by warranty later down the road unless something happen as a result of the frame replacement. for example. you have a fuse that keeps blowing. the mechanic determines that it was a wire that got pinched when they bolted the body back onto the frame.. Here is the catch, toyota wont warranty something that was screwed up during installation so now you would need the mechanic to admit he screwed up. not good odds. I would get in writing what is actually covered and I would specifically ask the service manager as well as your toyota case manager to answer this question. this is why I have said all along that the frame replacement is a joke and toyota is screwing their customers. |
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Replying to: silver01taco (Feb 22, 2009 12:47 pm) there is no special number to call. i lucked out because I had mine inspected and failed just prior to them coming out with the frame replacement program. they tried to tell me I was getting a frame and I said NO. i fought and they gave in.. but i dont think that will happen now.
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Replying to: mcalautt (Feb 22, 2009 2:40 pm) Didn't have to call anyone, just waited to be contacted by ISG. I eventually heard from Latonya there, who was polite and helpful and gave me an honest 150% KBB buyout offer. My local dealer was helpful throughout too, with a no-questions-asked loaner. Just the luck of the draw, I guess. Wasn't planning on buying a new truck anytime soon, but so far, I very happy with my 09 Taco. Hope the frame replacement process goes well for everyone stuck with it. |
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When you know more about the warranty on the frame replacement then the guy who put it in...... got a call from the service mgr. telling me my truck is ready. i asked to receive something in writing regarding a warranty on the work...." I dont know anything about a warranty, I just do the work- come pick up your truck! " I politely mention that I have some knowledge of a 15 yr warranty on the frame (which I learned here- thanks) . " I dont know anything about it- come pick up your truck!" I mention that since he is the service mgr of an authorized Toyota dealership that it might behoove him to know something about it......I say that I am hesitant to sign off on the repair without knowing that I will be covered "down the road" for any subsequent problems stemming from the frame replacement. He says : " There is nothing to sign- come pick up your truck!" What the  %*& ! I have not received one piece of anything in writing from Toyota since the whole debaucle started on Dec. 1. I have a call in to our favorite corp. dude Kevin to clarify ( yeah right) the warranty......I am completely bummed about my dealer ( BTW I bought my truck there) and the service mgr. needs some anger management help. I have decided to wait till I speak w/ Kevin to pick up the vehicle.....I am a pretty laid back individual, but am also considering calling the Mgr of the dealership to complain about the aggressive way I have been dealt w/ and thelack of dealer support and knowledge of the situation. ( Like that will do anything.....except ruin all future service I have done there). As you can see, I am frustrated- so thanks for letting me vent- What's done is done, and maybe I will have no problems down the road-
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Replying to: rachelf (Feb 24, 2009 5:43 am) corp was confrontational, didn't return calls when she said she would, etc, etc. My dealer's CS manager, while we didn't always see eye to eye, was always very respectful. Maybe a quick call to the owner (probably listed in dealers website or via BBB lookup) may get things back under control. After you get where yo need to be maybe you could post a list of what was replaced. The frame and what misc parts? Thanks in advance and good luck. Cheers -wsn
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Replying to: doubleusn (Feb 24, 2009 6:02 am)
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Replying to: silver01taco (Feb 24, 2009 9:12 am) |
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I bought my 2001 ext cab 4x4 Tacoma truck in 3/07 and it was perfect. A $400 toyota inspection before a 3k plus mile road trip confirmed that. In 9/08, with 122k on the odometer the local muffler shop noticed severe rust on the frame. I took the truck to Toyota. It failed the frame inspection. The dealer sent me to 1-800 go toyota. No loaner, no loyalty discount, no help from a human being, and claims "you won't get 150% value (well... who are we kidding, 150% of a truck worth 50% less than I paid for it would be 100% what it should be worth, but let's not split hairs here....) I was FURIOUS. I got nothing in writing about the contract Toyta wanted me to enter. I was threatened on the phone that if i did not take their offer right there and then it would be "significantly lower on the next call." Oh, PS, toyota offered me $1,000 less than KBB value. After a lenthy debate and 25-50 letters (I'm not exaggerating) to every single authority or elected official I could find I took Toyotas measly offer, and left my baby at the dealership. That list is in a previous thread, folks All the used Tacomas or sale out there of the same style and vintage were thousands more than toyota offered me. I also did not want to buy another rust bucket. Toyota called today and made a generous financial attempt to right things. I don't know if is some new policy, whether my letters touched a nerve, or someone messed up on their bookkeeping. I'm glad the frame replacement was not avaialble to me - because I would have taken it, and I know it would have been a nighmare. My message to people is this" Toyota is not handling this correctly. Frame replacements and sub-full-value buyback offers are simply not fair. I am glad Toyota is doing something, and in this economy, while posting record losses, it seems to me even generous of them. However, the process isn't appropriate for the trouble people are going through. I can't believe Toyota is spending so much money on a program like this. Processing claims, losing slae value on loaners, paying dealers and mechanics to process and repair this, risking lawsuit, and finally, paying customer support to try to clean this mess. Their policy should be -Take the truck to any dealership. If it fails inspection Toyota will issue you a check for 125% the full value of the truck right there and then OR give you 150% the value of your truck to be used as a trade-in. Offer 1% financing for the balance of the loan. Don't give a loaner, no waiting, no frame replacement. Toyota or ISG takes the trucks and sells parts, or ships them to place in Texas that only does frame rebuilds (no rust, no problem) for the southern (salt-free) market. Eliminate the delays and the poor customer service. Eliminate the hassle for a loaner. Yes, it will be more expensive, HOWEVER people will be more satisfied, the dealer service depts won't be bogged down, inventories will move again. and Toyota will gain loyalty by doing everything the right way. People loved their Tacoma's Get people in a new truck with as little hassle as possible and keep people coming back. Yeah... in a perfect world... My advice is: Keep records, write letters, and don't take it sitting down. I know it seems that writing letters and calling elected officials doesn't seem worth it - but if you've been treated unfairly, well, no one is going to come rescue you. Perhaps I got hush money, perhaps Toyota paid me not to sue them (I had considered it), and perhaps its a coincidence. I think to look at it this way - If you make a bad product, that endagers people's lives, then you can't handle customers in a fair manner... well you get what you have coming. No more Toyotas for me. They chose the bottom line for this hand and lost the entire game. |
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