Last post on Nov 25, 2013 at 8:59 AM
You are in the Toyota Tacoma
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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#727 of 1369 Re: Another disappointed Toyota owner [pokienoze]
Feb 18, 2009 (5:37 am)
DO NOT give up....I am the owner of a 2002 tacoma. On november 11, 2008, I took my truck in for an oil change and a problem with my check engine light being on. I was told immediately by the dealership, that I had rust/corrosion. I was told toyota would notify me within 45 days with an offer, 1.5 tomes kelly blue book. well, January came, and nothing was received, Tiffany bishop, my case worker, told me I was only to get a frame replacement. I wrote to everybody, toyota, BBB, auto safety, department of transportation, local reps, state reps. tv stations. Ms Bishop was not helpful at all, ans sometimes rude, not sympathetic that we are owners of rust buckets. I honestly feel my truck is unsafe for the highway. as of Feb, 10, 2008, I have received a call, that I was included in the buyback, and offer of 16,300., I am so relieved not to be getting a frame replacemnent. How could it ever be done right without several problems occuring? In my area, there are only 2 replacemnts that they were going to do, mine and another, scary....They are not certified to be doing this work properly, who are they kidding?? Please do not give up...keep writing and calling everybody you can think of...Let everybody be aware of this insafe vehicle, We have fought since November, and over and over were told by tiffany, we only were to receive a frame replacement, keep telling them that it is unacceptable. There was a channel 5 in boston area, who had previously done a story on the older tacoma rust/ corrosion problem, I did contact them, and they asked me if I would do an interview with them. Where are you located in the us?
Her name is Jennifer bearman. This forum has alot of information to help you, just go back through it, as I did, that is how I got info on boston channel 5. GOOD LUCK and DO NOT GIVE UP!!! tell toyota what you think about how they are trying to screw you with a new frame, keep calling them, keep writing them.
#728 of 1369 Re: Another disappointed Toyota owner [screwed4]
Feb 18, 2009 (5:44 am)
I wish I had heard from you earlier. All I've heard is that the replacement issue is the ONLY option. To the best of my knowledge, my truck is having the surgery as we speak.
#729 of 1369 Re: [MiKobE]
Feb 18, 2009 (6:05 am)
as I posted eariler on this board, I am the owner of a 2002 tacoma. My truck is inexcellent condition, with only 65, 000 miles. I was told by dealer in nov, I qualified for buy back, then was told I was only getting a new frame, after ALOT of complaints, letter writing, etc, I am now back in the buy back program 1.5 times kelly blue book value. So, condition of truck must not make the difference in my opinion.My local dealer service manager was excellent and helpful, sympathetic to me, whereas Tiffany Bishop, could be rude at at times, Latonya and sara were courteous, from Impartial services.I do know that tiffany's boss is Kristi. Good Luck, do not settle for just a frame!!!! Keep on em'...It is Toyota's responsibilty to completely take these trucks off the road. And...months to come, I believe there will be some BIG issues toyota will be faced with..why are they so selective with these newer models? Consumers with newer models are being discrimated against. Write to everybody as much as possible, keep on your claims worker. Write to local tv stations, congress, auto safety, dept of highway transportation , toyota, BBB, and just maybe...eventually they will have to include ALL of defective frames from Dana no matter what year the truck is...People have to write and complain, make officials aware of the unsafety of these trucks. A frame replacement is UNACCEPTABLE!!!! and YOU are being discrimated against.I honestly felt with a frame replacemnt, that my truck would be a road to many many future problems arising.And in my opinion, it can not be cost effective for them in the end. Good Luck
#730 of 1369 Re: Another disappointed Toyota owner [Sambone5769]
Feb 18, 2009 (6:12 am)
well they told me the same thing, over and over again. Tiffany was rude to say the least. I asked for her boss's name, she told me, I MAKE ALL THE FINAL DESICIONS!!! I said everbody has a boss, I kept calling daily, whoever answered the phone, I would tell them my problem. I did find out that Kristi is tiffany's boss. But, like I posted earlier, still write and call, maybe eventually they pull them all off the road, Does not hurt to write complaint letters, and keep a log, and hopefully, when enough problems exist from the frame replacemnt, something will be done, good luck to you!! I eventually look for a major law suit. Keep your information logged, you never know.
#731 of 1369 Re: Another disappointed Toyota owner [screwed4]
Feb 18, 2009 (8:05 am)
YES fight for the buy back
the frame replacment is a scam.
I had an 01 and fought my way into a buyback.
but the later it gets the less likely you will get a buyback.
they really are just stating a frame replacement or nothing.
#732 of 1369 Re: Another disappointed Toyota owner [screwed4]
Feb 19, 2009 (9:48 am)
I'm a tacoma 2001 owner and have been told by the dealship that the paper work for the frame replacement needs to be put in with Toyota first and that for 2001 and older the only option is replacement, unless parts take longer than 30 days.
I'm hoping for the 30 days and will be pursuing all avenues on the buy back.
#733 of 1369 01 tacoma owner with bad frame
Feb 20, 2009 (8:44 am)
#734 of 1369 01 tacoma owner with bad frame
Feb 20, 2009 (8:50 am)
My 01 Tacoma has failed inspection. If someone from Toyota is listening: I do not want the truck back with all the problems that will come with taking apart the truck and putting it back together. I want an option of you giving me KBB as a trade in and I am willing to purchase a new Toyota. Why aren't you offering something other than just the frame replacement? If you read these blogs, your loyal customers are asking for other alternatives to the new frames. Most are not asking for 150% buy back, but something in-between.
Feb 20, 2009 (5:22 pm)
Has anyone seen any of the tacoma's at a junk yard being crushed like everyone has been told that what was going to happen to them
Feb 21, 2009 (10:47 pm)
2001 - 2004 Canadian Tacoma Owners take a look.. copied from Yotatech
Subject: Advanced Notification on Customer Satisfaction Campaign 917 – Warranty Coverage Extension for Tacoma Frame Rust Corrosion Perforation
For your advanced information, TCI will be initiating a Customer Satisfaction Campaign 917 on certain 2001 through 2004 Model Year Tacoma vehicles to extend the warranty coverage for perforation of the vehicle’s frame caused by rust corrosion.
In order to receive the warranty extension, customers must bring in their vehicle to an authorized Toyota dealer for inspection and to have a Corrosion-Resistant Treatment applied to the frame and (where necessary) any frame repairs performed.
Q1: What is the condition?
A1: Toyota has received reports regarding a number of 2001 through 2004 model year Tacoma vehicles exhibiting excessive rust corrosion to the frame, causing perforation of the metal.
Q1a: What is the cause of this condition?
A1a: The frames on a number of vehicles may not have adequate corrosion-resistant protection. This combined with prolonged exposure to road salts and other environmental factors may contribute to the development of excessive rust corrosion in the frames of some vehicles. This is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Q2: What is Toyota going to do?
A2: Although the vehicle’s frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 60,000 kilometers (whichever comes first), we at Toyota care about the customer’s overall experience and confidence in their vehicle. To assure our customers that we stand behind the product, we will extend the warranty coverage, for a total of fifteen years/unlimited mileage from the vehicle’s in-service date, on the vehicle’s frame for this specific condition, subject to the terms and conditions outlined in the owner notification letter.
Q3: Is it a safety issue?
A3: No. All iron based metallic material will eventually rust. This issue is related to inadequate corrosion-resistance protection, therefore, we believe this is a long term durability issue.
Q4: Is this a recall?
A4: No. This is an extension of the warranty coverage on 2001 through 2004 model year Tacoma vehicles for perforation of the vehicle’s frame caused by rust corrosion. This warranty extension, subject to certain conditions, will be provided for a period of 15 years with no mileage limitation from the vehicle’s in-service date, for this specific condition.
Q5: Why is Toyota launching this Customer Satisfaction Campaign?
A5: We at Toyota care about the customer’s overall experience with and confidence in their vehicle. To assure our customers that we stand behind the product, we are providing, subject to certain terms and conditions detailed in the Owner’s letter, an extension of the warranty coverage on certain 2001 through 2004 model year Tacoma vehicles for perforation of the vehicle’s frame caused by rust corrosion.
Q6: What are some of the terms and conditions of the Warranty Extension?
A6: In order for the warranty enhancement to apply, the customer must bring the vehicle to a Toyota dealer before October 31, 2010. The dealer will inspect the condition of the frame and apply a corrosion-resistant treatment at no charge to the customer. Owners of affected vehicles will receive the details of this program in the owner notification.
Q7: Does this Customer Satisfaction Campaign apply to rusted body panels?
A7: No. This Customer Satisfaction Campaign only applies to the frame of certain 2001 to 2004 model year Tacoma vehicles.
Q8: Are 1995 to 2000 model year Tacomas covered under this program?
A8: No. Toyota launched a Customer Support Program in early 2008 for 1995 to 2000 model year Tacoma vehicles.
Q9: Are there any other Toyota or Lexus models included in this program?
A9: No. This Warranty Enhancement only applies to 2001 to 2004 Model Year Tacoma vehicles.
Q10: What is Toyota’s standard rust perforation warranty coverage for the frame?
A10: Under the Toyota New Vehicle Warranty, the frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 60,000 kilometers (whichever comes first). This is typical practice in the automotive industry.
Q11: When did you learn about this condition?
A11: We began to investigate this issue in 2001 through 2004 trucks in the first quarter of 2008.
Q12: What is involved in the corrosion-resistant treatment?
A12: Any Toyota dealership will inspect the condition of the vehicle’s frame and apply a corrosion-resistant treatment. The treatment will be applied to both external and internal surfaces of the frame to enhance the corrosion protection of the Tacoma’s frame.
Q13: How long will the corrosion-resistant treatment take?
A13: The treatment process is an overnight process. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time. During the corrosion-resistant treatment process, however, the Toyota dealer will arrange for a complimentary loaner vehicle for the customer’s use at no charge while the vehicle is being treated.
Q14: What is the warranty on the corrosion-resistant treatment?
A14: The frame on Tacoma vehicles included in this program will be covered by the warranty enhancement. The enhancement, subject to the terms and conditions outlined in the owner notification letter, is for a period of 15 years with no mileage limitations from the vehicle’s in service date for perforation of the vehicle’s frame caused by rust corrosion.
Q15: What if a vehicle has already experienced this condition?
A15: Any Toyota dealer will inspect the vehicle’s frame and apply the corrosion-resistant treatment if the frame is not perforated due to this condition. If the inspection of the vehicles confirms excessive rust corrosion to the frame causing perforation of the metal, Toyota will, at its option, either repair or repurchase the vehicle.
Q16: What is Toyota going to do if perforation of the vehicle’s frame caused by rust corrosion is found?
A16: Upon confirmation, Toyota will, at its option, either repair or repurchase the vehicle.
Q17: Is there any special consideration in the case of vehicle repurchase?
A17: In the case of repurchase, Toyota Canada will reimburse the customer for the value of their vehicle up to 1.5 times the Canadian Black Book® Suggested Retail Value or at original MSRP when the vehicle was purchased, whichever is lower. The vehicle will be assessed as a vehicle in excellent condition regardless of the vehicle’s actual condition; however, a deduction will be made for moderate damage and/or missing components. Owners will receive detailed information about the terms and conditions for this program in the owner notificat