Last post on Nov 25, 2013 at 8:59 AM
You are in the Toyota Tacoma
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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#719 of 1369 Re: Another Upstate NY 2002 Taco "In the Shop" [HOBP]
Feb 10, 2009 (10:53 am)
You're zeroing in the biggest issue with this frame replacement - "the zero $ repair bill".
Now do you really believe that they aren't going to break things and try to backcharge you, as what broke wasn't part of the original frame kit? Us Tacoma owners being charged for stuff that breaks during this frame replacement or immediately after the frame replacement is my biggest fear. I simply don't have the money to pay for all the rusted incidental stuff that broke during the frame replacement or fails soon after due to be thrashed on. Come on. You know Toyota and their dealers. You WILL be charged for some of the incidental stuff that breaks and to me that is unacceptable, as that stuff wouldn't have broken if I wasn't forced into this frame replacement.
Toyota is NOT going to warranty stuff that breaks soon after the frame replacement. For instance, I fully expect my entire exhaust system to fail after the frame replacement, because once you disturb something like the exhaust, the subsequent failures are like dominoes. Toyota is NOT going to fix for free all that ratty stuff that pops up after the frame replacement.
Because of the sad reality of this out of pocket cost to us owners, that's why I say that high buyback is the only acceptable option.
Feb 10, 2009 (12:17 pm)
I agree.....but did you see the NY Times on Friday? Toyota is reporting 5 Billion in losses..........not lookin' good for us!
Feb 10, 2009 (2:28 pm)
Because Toyota is experiencing economic pressures is why I strongly believe they won't do the right thing. We Tacoma owners are going to pay for this, and if it means nickel and diming us for stuff that breaks during the frame replacement, so be it.
This is why I think the ultimate answer is to force Toyota to do the right thing - easier said than done. My state AG blew me off with a form letter, refering to this Tacoma debacle, as this "matter". My US Rep is supposedly pursuing this "matter". Somehow, someone of authority, needs to force a mandatory recall of this truck. It's hard to get past the fill in the forms to a live person who is actually willing to carry the torch.
I'm taking the approach that I'm entirely on my own. I need to do everything I can to make this frame last. I need to keep the salt washed off, keep the exterior painted, and keep the interior of the frame covered in oil. Toyota is not likely to solve all my problems for free, even if they played a part in most of them.
#722 of 1369 Work is finally underway
Feb 10, 2009 (5:28 pm)
Well mine is now 'under the knife.' Last week the service manager said they had finally gotten all of the part info from corp and were manually entering the part numbers to order everything. I spoke with him yesterday and was told that all the parts are in and they were beginning to work on it. It was taken for a test drive by 2 "senior techs" to see how it was before they started the work. As they go through it I will be contacted to let me know if any parts should be replaced 'while they're replacing the frame.' Service manager - who has been excellent to date, the only one giving me a straight story - said that it would be a good time to do any work they find needed as the labor would be almost free. Not sure what the heck that means but as others have mentioned I am not planning on paying a thing. If they break anything they're paying for it and if they find that they need to replace something not covered I have no intention of paying. I should know when to expect it back in the next few days so will keep you up to date.
I would highly recommend what others have done - write and call everyone you can to complain. NHTSB, state consumer protection board, attorney general, etc. Seems quite coincidental that a few days after I received a letter from my state consumer board indicating they had sent a letter to Toyota corporate the parts suddenly became available. Most be just one of those coincidences.
I am not confident that the truck will ever be the same but am stuck. My regular mechanics will check it out after I get it back to let me know what's what. Hope all works out well but ...........
#723 of 1369 frame " kit"
Feb 11, 2009 (2:38 pm)
Here's the skinny- my frame "kit "arrived today at the dealer. It includes: brake lines, control arm, brackets, and rear spring...... we'll see how it goes, they are saying end of next week............
#724 of 1369 Re: frame " kit" [rachelf]
Feb 11, 2009 (4:02 pm)
My local service manager called me this morning to inform me that he expected the kit next week and to allow another week for installation. He DID mention at no cost to me as well which I was expecting but still relieved to hear. We'll see if he stands by his word, but at his point I'm still seriously considering trying to unload the truck right away and get something else ... non Toyota.
Please let us know how things turn out.
#725 of 1369 Re: frame " kit" [Sambone5769]
Feb 11, 2009 (6:26 pm)
Well, stopped at the dealership today. Its been just over a month and no frame yet. They told me they got their first one today. I'm 4 or 5. I also got to talk to the mechanic doing it and he told me exactly what goes on and he said so far Toyota is replacing anything bad on the frame...control arms, springs, lines, etc. They told me it would probably be a few more weeks. The dealership has been great so far and they're actually impressing me.
#726 of 1369 Another disappointed Toyota owner
Feb 18, 2009 (1:26 am)
Well I found out yesterday that Toyota is going to replace the frame on my 2001 Tacoma. The frame should be in within a month. I was hoping for a buy back. My problem is I am in Iraq until April, and my brother is handling everything for me back in the states. Does it really do any good to try and fight for a buyback or are you just wasting your energy? I am not sure what direction to go in on my end especially by not being in the states. I haven't had a lot of time to research but have read some of the posts here. Any input/comments/answers????
#727 of 1369 Re: Another disappointed Toyota owner [pokienoze]
Feb 18, 2009 (5:37 am)
DO NOT give up....I am the owner of a 2002 tacoma. On november 11, 2008, I took my truck in for an oil change and a problem with my check engine light being on. I was told immediately by the dealership, that I had rust/corrosion. I was told toyota would notify me within 45 days with an offer, 1.5 tomes kelly blue book. well, January came, and nothing was received, Tiffany bishop, my case worker, told me I was only to get a frame replacement. I wrote to everybody, toyota, BBB, auto safety, department of transportation, local reps, state reps. tv stations. Ms Bishop was not helpful at all, ans sometimes rude, not sympathetic that we are owners of rust buckets. I honestly feel my truck is unsafe for the highway. as of Feb, 10, 2008, I have received a call, that I was included in the buyback, and offer of 16,300., I am so relieved not to be getting a frame replacemnent. How could it ever be done right without several problems occuring? In my area, there are only 2 replacemnts that they were going to do, mine and another, scary....They are not certified to be doing this work properly, who are they kidding?? Please do not give up...keep writing and calling everybody you can think of...Let everybody be aware of this insafe vehicle, We have fought since November, and over and over were told by tiffany, we only were to receive a frame replacement, keep telling them that it is unacceptable. There was a channel 5 in boston area, who had previously done a story on the older tacoma rust/ corrosion problem, I did contact them, and they asked me if I would do an interview with them. Where are you located in the us?
Her name is Jennifer bearman. This forum has alot of information to help you, just go back through it, as I did, that is how I got info on boston channel 5. GOOD LUCK and DO NOT GIVE UP!!! tell toyota what you think about how they are trying to screw you with a new frame, keep calling them, keep writing them.
#728 of 1369 Re: Another disappointed Toyota owner [screwed4]
Feb 18, 2009 (5:44 am)
I wish I had heard from you earlier. All I've heard is that the replacement issue is the ONLY option. To the best of my knowledge, my truck is having the surgery as we speak.