Last post on Nov 25, 2013 at 8:59 AM
You are in the Toyota Tacoma
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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#687 of 1369 It gets better and better ...
Jan 31, 2009 (5:05 pm)
Well, Kevin is polite as a corporate drone can be. I know it's not his and Ms. Bishop's fault, so I do my best not to lose my mind when I deal with them, even though that's essentially what Toyota pays them for; to be the first in line for the firing squad as it were.
But, like you guys, I have no idea when the "kits" will be available, what my "kit" will include as all models will have different "kits" according to Kevin. When the dealership could expect my "kit" to arrive, or how long it would take once my "kit" got there. Sounds like they're building a model truck or something. He did mention leaf springs, but that's it, and even those he didn't seem too sure about.
I mentioned the absence of any formal acknowledgment from Toyota corp that there are frame rot issues with their Tacomas. The way I see it, regardless of how they're treating us who are aware we have a problem, the fact that they seem to be in no rush to let others know they might be putting themselves and their families in harm's way is frightening and disgusting. Is the corporate logic so far advanced that they will refuse to issue a recall and cross their fingers that noone is killed in a Tacoma due to frame failure while this little mess is being swept under the carpet by keeping us quiet by replacing our frames? It's downright scary when you think of it like that.
Kevin said that a formal letter was being sent out, but in "waves", that these mass mailings "take a lot of time" to get off the ground. Chalk that one up to bull, I've seen a backwoods secretary priority mail a thousand envelopes in under an hour. Don't tell me a corporate monster like Toyota can't do the same. Kevin told me even though I had opened a case that I would receive a letter. He even says it could take months, and that I could very well have my truck back from the dealership by the time the letter arrives. Gee, that makes me feel a lot better, and all the parents driving around with their kids in the back should do so in blissful ignorance and as long as it doesn't affect corporate earnings, right?!
All right ... off that soapbox for the moment and on to another one: A complete dissatisfaction with the NEW Toyotas.
I love my 2001. Takes a lickin' and keeps on tickin' ... until a serious frame issue pops up, but that's beside the point. I've been tooling around in a dealership provided 2008 Highlander until last Thursday. Kind of like a luxurious schoolbus ... handles about the same too. Anyway, the windshield wiper fluid light comes on. Pulled over, got a gallon and poured it in the resevoir ... and kept pouring. Turns out the resevoir is busted and fluid is pouring all over the concrete. Huh? Call the dealership and trade the Highlander rental for a 2009 Tacoma. By the time I get home, there is a message on my answering machine demanding a call back right away. The rental agent says the service department has looked at the Highlander and determined that I must have struck something as the interior bumper plates are pushed back and that's what crushed the windshield wiper fluid resevoir. Huh?! She said that the techs have seen it a lot this winter and I must have struck a snow bank. According to the techs the snowbanks are especially hard this year. WTF?! Long story short, I owe them $395 for damages incurred while in my possession, even though I think I'd remember if I smacked a snowbank, don't you? And that leads me to my initial rant about the new Toyotas. Are they that fragile that I might have crushed the front bumper supports and wiper fluid tank by simply parking the car into a snow bank? If I Dukes of Hazzarded it into the parking lot, I might understand, but the idea that a brand new vehicle can be messed right up with something I could probably inflict with my fist is really pathetic. So now I got this 2009 Tacoma and I'm scared to death to drive it in fear that it might suddenly incur some random damage I'll be held responsible for.
Uggghhh. Fixing up that old Ford truck out behind the garage is starting to look more and more inviting. Toyota has pissed in my shoes too many times in the last month.
#688 of 1369 Re: It gets better and better ... [Sambone5769]
Feb 01, 2009 (11:36 am)
You got to lose the loaner and get something off a lease or off their used car lot.Four hundred for a plastic container and bumper brackets,this is what I been droning about all along. The cost on this frame job is insane for a outside body shop to just order a frame retail price is 3gs. Toyota isn't making and shipping these parts for nothing and like others have written you know they will make us eat something. You can hit 2 grand out of pocket in the blink of an eye. I really believe what happened is toyota thought the frame problem was just in the trucks before 01. They figured since they can' get them anymore and your dealing with ten year old vehicles, the answer was obvious a buyout. Than they realized recently 01 to 04 different frame,same problem, OH SHIT! I personally was told last month my 01 does not have this problem,made at a different plant yada yada yada. Maybe they will hit the trifecta and find 05 to the present is wrong,who can say. Toyota may have forgot how to rustproof frames but they are not totally stupid and know they have to think this out for the best possible solution.I think the truck value will come into play and if you are the original owner and who yells the loudest.Has anybody been to a dealership that has done this job? I'm still trying to just get mine on the lift still no call back for an appointment. Looking forward to "the letter" January has come and gone,still nothing by pony express. Really looking forward to phase two of this maybe tomorrow maybe next year. One thing for sure if they go thru with this your talking about a long line at the deli.
#689 of 1369 Re: It gets better and better ... [Sambone5769]
Feb 01, 2009 (11:55 am)
This is the other reason I worked a trade-in deal with my dealer.
Having their rental is a liability, and can become an extra expense in this already nightmare-ish problem.
If you can and it's in the cards for you, get your dealer to take yours in trade kbb trade value (as if the frame problem did not exist) and then take it to buy an aggressively discounted new car from them.
You do sadly get a new payment, but you also get a new car, and the nightmare goes away. They also get a 'sale' at a time when they need them and Corp will pay for frame work (not the dealer).
It worked for me. Didn't want a payment, but more so didn't want the nightmare to last another 6 months... or longer.
Feb 01, 2009 (1:03 pm)
I am glad it worked out for you. What I would like to know did the dealer give you any kind of time frame if they were to fix it and were you allowed to leave with your truck. I am totally confused at what they are telling you guys.Old Bones is like it ain't no thing toyota is on it and everything will be great. Others are saying it is a total runaround. In a nutshell any advice would be greatly appreciated
#691 of 1369 Re: It gets better and better ... [doubleusn]
Feb 01, 2009 (1:05 pm)
I never considered the rental a liability till it hit me in the pocket personally, and I can't afford things like this right now. I really can't afford a new payment.
However, I think it might be in my best interests to take a spin around there used lot and see if there is something that might work as a trade. Even if they offered me top KBB for my Taco, that's not saying a whole lot since the value has plummeted recently.
I'd like to get a truck back. Not a TOY that breaks if it's sneezed on wrong. I use my truck, it's not just for looks.
#692 of 1369 Re: It gets better and better ... [Sambone5769]
Feb 01, 2009 (5:53 pm)
Sambone5769 your wrong.
why buy another toyota after this run around and blatant disregard for your safety.
I will never buy a toyota again and not because of the quality, shit happens,
but the way they are treating people sux.
further more, trade in your taco now for nothing, the dealership will get the frame paid for the same way and turn around and sell it for much more and tell the buyer " dont worry about the frame problem you heard of sir, this has a new frame with a 15 year warranty.."
DONT GIVE EM UR MONEY..
u want a truck ? buy a ridgeline.. look at consumer reports.. it got awesome accross the board
#693 of 1369 Re: It gets better and better ... [mcalautt]
Feb 01, 2009 (7:59 pm)
No no no - you misunderstood me. I've been burned enough that I'm through with Toyota. Unless some amazing change comes over corporate's regard for their customers and our safety, then they can kiss my grits.
I wanted a Tacoma ever since I saw Back to the Future. No joke. Finally got mine and spent a lot of happy years driving it and telling everyone I know how great and dependable and reliable they are. And now this?
Dont misunderstand, when I get another truck, it will NOT be a Toyota.
#694 of 1369 loaner land.......
Feb 02, 2009 (8:06 am)
Turned in my Taco on Fri. am now driving a Kia Sportage at Toyota's expense......have no idea on time frame- neither does the dealer- they are going to evaluate current condition based on passing inspection ( I need a new gas tank- mine rusted- what a coincidence......) then we are going to make "an agreement on what the frame repair will include" sounds squeaky to me..we'll see.
#695 of 1369 Re: .. [jokerman17]
Feb 02, 2009 (8:19 am)
Dealer said 8+ weeks last week of Dec, but we both acknowledged it was a SWAG at best.
In the end I think Corp is jerking the dealers around just as much.
I was also skeptical of a new Tacoma but this is all my dealer sells.
One may have better luck at a multivendor dealer.
Just thinking out loud.
FWIW: It has been six weeks and still no letter and I know my old 02 is still just sitting there.
#696 of 1369 Re: .. [doubleusn]
Feb 02, 2009 (8:25 am)
sorry samboni.. glad you are not giving them your money.
you are not obligated to buy a truck from the dealer your getting yours "fixed" at.
so go to another dealer after yours get fixed.
Odds are ( i assume) the new tacoma's will not have the same frame problem but this is a matter of morals.