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Toyota Tacoma 2004 and Earlier Frame Problem

923 messages,  Last post on Nov 16, 2009 at 8:28 AM

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What is this discussion about? Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck

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#614 of 923 Re: tocoma recall [horselover2] by Sambone5769 Jan 07, 2009 (7:27 am)
Replying to: horselover2 (Jan 07, 2009 6:36 am) 2 months with no resolution in sight? Damn. I've yet to hear back from Toyota and don't want a new frame. I filed an official complaint with NHTSB (or whatever it is). I will file with DOT as per your suggestion and look into the State Attourney General as well. I love my truck, but I really LOVED it's reliability and high resale value. Now what do I have? Replies to this message: mcalautt (Jan 07, 2009 7:48 am) Sambone5769 (Jan 07, 2009 10:04 am) mcalautt (Jan 07, 2009 10:16 am)
#615 of 923 Re: tocoma recall [Sambone5769] by mcalautt Jan 07, 2009 (7:48 am)
Replying to: Sambone5769 (Jan 07, 2009 7:27 am) exactly.. everyone has to step UP. the DOT and AG need to hear it in numbers unfortunately.. As far as Im concerned a frame replacement is unacceptable Replies to this message: Sambone5769 (Jan 07, 2009 10:04 am) mcalautt (Jan 07, 2009 10:16 am)
#616 of 923 Re: tocoma recall [mcalautt] by Sambone5769 Jan 07, 2009 (10:04 am)
Replying to: mcalautt (Jan 07, 2009 7:48 am) Well, I have officially filed a complaint with the DOT and State A.G. as well. I want Toyota to do right by me and everyone else, but it's scary to think how many other Tacoma owners are out there who have no clue that they may be putting themselves, their families and others in harms way. I informed a coworker with an 04 Tacoma that his truck might have frame problems as well and he was NOT happy. Replies to this message: mcalautt (Jan 07, 2009 10:16 am)
#617 of 923 Re: tocoma recall [Sambone5769] by mcalautt Jan 07, 2009 (10:16 am)
Replying to: Sambone5769 (Jan 07, 2009 10:04 am) I still dont know when the official frame problem ends. I have looked around but got no answers. as far as toyota was concerned, it only affected 95 - 00. Now they are acknowledging 2001 - 2004 but whos to say it doesnt exist in 05, 06 or 07 ?   somewhere earlier in this thread I believe a toyota rep put in some "official" info about the buy back program but I dont think he has added any new info.
#618 of 923 Re: tocoma recall [horselover2] by hockeyeast Jan 07, 2009 (12:28 pm)
Replying to: horselover2 (Jan 07, 2009 6:36 am) Do not give up on your ag. Make noise! I turned my truck in in april. i am still shocked at the # of trucks that have this problem. I had a 96 and I still miss the truck, but I bought a nissian. I could not trust the later models from doing the same thing. It looks like I was right. Just a shame as toyota owners were and are some of the most loyal.
#619 of 923 Taco hole grande by deebone Jan 07, 2009 (6:05 pm)
I've been watching this thread for a few weeks now. I heard about the buyback program over the summer, but since my Taco is a 2001, it forgot about it for a while. Discovered a hole in my frame about a 6 weeks ago, and opened a case with Toyota shortly thereafter. My case manager told me about 2 weeks ago that the frame replacement program was coming, and buyback's would no longer be offered, even though some 2001's were bought back as a gesture of "good will". I've made repeated attempts to escalate and requests for inclusion in that group of good will buybacks, to no avail. The case manager also told me dealers were trained up and ready to go with the frame replacement program right now, but they were just waiting for the frame kits to arrive. As of yesterday, my dealer's service manager still knew nothing about the 2001-2004 program, other than one was allegedly in the works. That communication gap does not instill a high level of confidence if I'm one of the first ones through the dealer's service bay doors under this program; seems more likely my truck will be used for some on-the-job training. I've also expressed repeatedly to Toyota my dissatisfaction with not at least having the option of buyback vs. frame replacement, but so far that has gotten me little more than an "I'll make a note of that" response. Starting in '94, I've purchased 3 pickups (even before they were known as Tacoma's) but the way the 2001 - 2004 owners are being treated leaves me less than enthused about re-upping for #4. Replies to this message: mcalautt (Jan 07, 2009 6:50 pm)
#620 of 923 Re: Taco hole grande [deebone] by mcalautt Jan 07, 2009 (6:50 pm)
Replying to: deebone (Jan 07, 2009 6:05 pm) I think that your case manager may be lying. I refuse to believe all the dealers were trained to do frame replacements.. The fact of the matter is, there is no "training" nor does any tech need to be trained.. If you know cars and your mechanically inclined you can do it.. It is a lot of nuts and bolts. The problems (as I have stated before) is 99% of dealers pay their techs flat rate and I'm not convinced that any of these dealers are equipped to handle such a big job.. The unfortunate truth is, Toyota is looking out for themselves are far as how much this mess will cost them and replacing frames is cheaper.
#621 of 923 Re: Toyota Frame Rust Buy-Back Program [tcincy] by screwed4 Jan 08, 2009 (10:47 am)
Replying to: tcincy (Nov 09, 2008 4:25 pm) we have same problem, 2002 toyota, we go in for an oil change on November 11, 2008, and to fix the check engine light, well we got an oil change, the service tech informs us, about the repurchase program, we were speechless, we own a bucket of rust. The manager at dealership, said everybody is receiving a quite lucrative offer. next day, rep shows up to determine that yes indeed there is a problem. within, 45 days you will receive and offer in the mail. Nothing, nothing. finally get through at the 1 800 number, and were we told this yesterday, oh we are so sorry, but the repurchase program has ended in december, but we say we filed our case on November 12th, oh no she says, ms. bishop, I believe her name is--we are now replacing the frame. This is unacceptable.....I took advice from this forum to file a complaint through dot.Everybody needs to complain, yes, we are getting screwed. a new frame...scary I think, how can it ever be right, any warranty with this? my local dealership will not help us with any of it. Shaffer Toyota, cumberland, maryland. They tell us, it is now out of our hands, well whatta bunch of crap did they sell us?? oh, i mean a rust bucket. we are disgusted to the end! Not to mention the bill they gave us of 110.00 for oil change, and to put it up on the lift. Never fixed the check engine light. First guy, says oh, it is unsafe, you will get a rental, the other guy says, oh it is driveable. Confused, pissed off, any suggestions would be appreciated, with those dealing with the same problem. Replies to this message: mcalautt (Jan 08, 2009 11:36 am) doubleusn (Jan 08, 2009 4:45 pm)
#622 of 923 2002 tacoma by screwed4 Jan 08, 2009 (10:56 am)
does anybody have aphone number, other than the one listed on toyota's website.   just curious, as to another direction to go.   I can not get beyond my case worker, asked for her boss, and she refused, I make the final decsion she informed us quite rudely.   We are the ones, she is getting paid at a desk, and is being rude, no sympathy or help from her at all.   any help appreciated!!!
#623 of 923 Re: 2001 Tacos now covered [MAKO69] by mcalautt Jan 08, 2009 (11:34 am)
Replying to: MAKO69 (Dec 28, 2008 11:55 am) no sorry dude.. I have asked for it a few times and never got it .

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