Last post on Nov 25, 2013 at 8:59 AM
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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#577 of 1369 Re: 1995-2000 Toyota Frame Rust Buy-Back Program [david311]
Dec 20, 2008 (7:24 am)
I had a 2001 Tacoma with perforated and split frame that was deemed not road worthy. It was hard dealing with the help dept. at toyota and was told for over a week that someone would call back but they never did until I went to the dealer and showed the service manager the problem. He contacted them and then things started to happen. They came back with an offer of 11K and my immediate response was "that's not acceptable." She didn't really know what to say and proceeded to give the standard answers,, blah blah blah. I ended the conversation say I was not going to accept the offer and that I was going to the state attorney generals office for advice. I had pictures taken and forwarded them and sent some letters to other agencies list in some of the forums. About 2 weeks later I received a call and they upped the offer to 15,295. I said that was more in the range I expected and I would accept the offer. I am now waiting for my check and have a Tundra at the dealer waiting for me as soon as I receive it Moral of the story I guess is to wait them out, but it is frustrating. Hope you can settle to your satisfaction.
#579 of 1369 Re: 2001 Tacoma buy back [mcalautt]
Dec 22, 2008 (5:58 am)
Hi Thank for your answer I went on the websites you sug. .... I miss my tacoma
#580 of 1369 Re: 2001 Tacoma buy back [bigbe]
Dec 22, 2008 (6:53 am)
i hear you dude ..
i still havent heard back from tosuckya. I still have a bad feeling they are going to attempt to tell me they are going to "offer" to replace the frame.
I am going to try to call them today.
Dec 22, 2008 (12:01 pm)
I turned in the keys to my 2001 Tacoma in early December. Toyota wouldn't even give me what the KBB value was. I was told it was unsafe to drive, and when ISG came to take it the rep told me aside from the frame the truck was one of the best he has seen. I put a lot of work into it. Now Toyota is accepting the 2001+ models (fantastic) but offering owners the option of a frame fix. I feel like a kid at christmas who got an expensive toy he did not want. I am really overjoyed that Toyota is doing the right thing now, but in all seriousness, it is bittersweet. I was pressured to sell what Toyota might consider now to be a perfectly good truck for far under its value. If there was any way to give back the $10k Toyota gave me, and get my truck back - i'd consider it but the vehicle is long gone by now. Sad end to a sad chapter.
Re: Mr. Lyons post - I hope Toyota learns something from this fiasco. I spent nearly as much time looking for the perfect Tacoma as I did driving it. It lasted me one winter. It's really a shame how the company handled this - betting today's bottom line against future customer loyalty. When it does come time to buy a new car, a vehicle with a Toyota badge line won't be in my consideration.
#582 of 1369 Re: 2001 Tacos now covered [grammyd]
Dec 26, 2008 (12:11 pm)
Yes this is true. Was having a boat load of work done at an ASE certified shop on my 2002 built in '01when I got the call. My mech. stated they went to lift the vehicle and heard a loud CRUNCH. He said that the frame was rotted through and they could not do any of the exhaust, water pump, and timing belt work. He said it can't be safe, and informed me of the 95-00 buy back program so drove it 8 minutes down the road to HARR Toyota of Worcester, MA (charged the 58 bucks they SUCK) they called me said it failed come pick up your vehicle we are getting snow and it will be in the way. Brought vehicle to Herb Chambers Toyota of Auburn, MA (30 Min away) were I bought it they started making calls right away, got me a loaner (only after I bugged them for 3 days with harrasing phone calls) and said the frame replacement program starts in about 2-3 months. Toyota and the dealers have some logistical stuff to iron out before the program starts up. A lot of work. I loved my truck until I got that call. I will be shatcanning it as soon as I get it back. Will No longer be a Toyota Family. So much for Toyota Quality and Longevity the wife has a 05 Highlander man those are junk 2.
#583 of 1369 Re: 2001 Tacos now covered [MAKO69]
Dec 26, 2008 (8:25 pm)
Grammyd. they owe u the 58 bucks back... thats bullshit..
the frame replacement is true.. they are going to do it.. However I suggest if you have an 01 or newer, to fight this decision. your truck will never be the same and it will not be worth a penny after its done.. You will have squeaks and rattles, you will most likely have intermittent electrical problems.. this is my professional opinion.
I am a master ASE cert tech. I can assure you NO tech in any dealership has experience doing a frame swap. NO tech is going to have an incentive to do any part of the job to perfection. Flat rate pay will be the reason for the failure to do the job correctly.
This is encouraging however, from this entry posted,
"2001 -2004 Toyota Tacoma Customer Support Program by BrianTMS"
"To develop this new program, engineers here in Los Angeles, working with Toyota engineers from Japan, created a more comprehensive and less intrusive disassemble and reassembly process with built-in quality. In doing so, they identified all of the major and ancillary parts needed to complete the repair. "
but I still believe it is NOT the right thing to do.
I managed to get them to NOT do my frame and they put me in for the buy back program on my 01. The toyota rep from Boston also claims they will contact me within the next few months with an offer that should be 1.5x KBB.
#584 of 1369 Re: Frame off [daleyplanit]
Dec 27, 2008 (1:04 pm)
To Daleyplanit..."charge the 58 bucks they SUCK". I agree with the others that you need to raise hell and get that service fee back. When I took my '99 Taco in for a radiator flush, AND have the rust inspection done, at Kerry/Performance Toyota in Florence, Ky., they too would not complete the radiator work as the the truck "flunked" the rust test, meaning, it qualified for buyback. They did NOT charge me any shop fee, since they would not do the radiator, and they proceeded with the buyback paperwork. That IS bullshit and I would raise hell until I got the miserable $ 58.00 back. Talk about trying to make a buck on your back..... - TimCincy
#585 of 1369 Re: Frame off [tcincy]
Dec 27, 2008 (1:59 pm)
they cant charge you for a frame inspection..
get the money back..
call them, if they dont give it back, call ISG and get your case # and tell them
Dec 27, 2008 (10:26 pm)
Wow...I am shocked to read so many issues with Tacomas! My son found out last week his frame is cracked on his 05 taco. Anybody out there with newer tacos and troubles? Obviously in SE TX it is not a rust problem as we have no ice/snow/salty road conditions to accelerate rust. I was told that Toyota came out w/ new frames/body styles in 05. The motor mount (?) is attached to the frame and that is where it is cracked. Of course, right at the holidays, there is no "management" at the dealership or at Toyota HQ to get a move on things. My son purchased this car truly with blood, sweat & tears..."combat pay"...a few weeks after returning from Iraq. He then continued with his college education and graduated 5/08. Obviously, I'm a proud mom, and am trying to do some ground work for him prior to communicating with dealer, HQ and filing complaints. Any advice and/or news about late model Tacomas?