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Pickups Toyota Tacoma Toyota Tacoma 2004 and Earlier Frame Problem
925 messages, Last post on Nov 29, 2009 at 8:03 AM
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Replying to: mbardera (Dec 12, 2008 9:43 am) |
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My tacoma was inspected by a local dealership here in Davenport, Iowa in November. They dented the frame, but still stated the frame was "sound for now". Boy that sure makes me feel good. I contacted corporate Toyota once I discovered what they had done. The person at Toyota was not helpful in the least, only told me that "until it is rusted through, they won't buy the truck back". I offered to take a hammer over to the dealership and try denting a frame on a new tacoma and even asked if she would have her family drive around in a vehicle that the frame can be dented by a hammer with "light to moderate swings at 12 inches" like it said in the instructions outlined above. So with that said, I filed a complaint with NHTSA in case I am killed in a traffic crash involving the frame of my truck failing. It's pretty hard to feel safe in a vehicle like this. It has NO resale value at all, and the longer Toyota stalls buying it, the lower the "deal" will be. It dropped significantly between October and November of this year alone. I am attempting to add some photos to this posting as well. I hope they work. http://i189.photobucket.com/albums/z318/jakemedic/tacomarust1108010.jpg http://i189.photobucket.com/albums/z318/jakemedic/tacomarust1108030.jpg http://i189.photobucket.com/albums/z318/jakemedic/tacomarust1108037.jpg http://i189.photobucket.com/albums/z318/jakemedic/tacomarust1108042.jpg http://i189.photobucket.com/albums/z318/jakemedic/TacomaRust027.jpg
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Replying to: jakemedic (Dec 15, 2008 6:52 pm) your dealership sux for not failing it. what year is your truck ? |
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Replying to: wpatac (Dec 14, 2008 10:17 pm) The Service Manager at Kerry Toyota in Florence, Ky, where mine was inspected, said I could: 1) have it right away if I left the vehicle, OR 2) Ikeep driving my vehicle, until the day I turned it into ISG and the ISG paid me for it, THEN I could get a loaner for 30 days while looking for another vehicle to purchase. I suggest # 2. You don't know how long it will be until you surrender vehicle, keys and title for the payment. So why not keep driving it, then use a loaner for 30 days while you look for another one? They said it was MY choice, so your service mgr. and ISG rep should allow you to do it where you live as well. |
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he said that he spoke with rich ellessi ( woburn toyota service manager) claims, "they" are working on my case with the boston regional rep. claims there could be another inspection ?? which i assume is a stunt to determine which is cheaper for them.. buy me out or replace the frame... will keep posting updates here.. I fear they are going to try to replace it. |
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Just got of the phone with the toyota rep who told me they will be extending the 95-00 rustrecall to the 2001 model and they will be shipping out letters to owners in 2 weeks.If you haven't recieved it by late january give them a call.The reps name was Fernando from 1-800-go toyota.
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Replying to: jakemedic (Dec 15, 2008 6:52 pm) |
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Replying to: toolman61 (Dec 18, 2008 5:21 pm) Grammy
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Owners of 2001 – 2004 Tacomas have begun to receive letters informing them of a Customer Support Program for frame perforation caused by rust. This warranty extension will be offered for a period of 15 years, five times the original coverage, with no mileage limitation from the vehicle's in-service date, for this specific condition; some conditions apply and these are explained in the Owner Letters. I can assure you we have gone to great lengths to fortify the integrity of this extraordinary program. Here are some details of the program and what we have done to prepare for this event. Based on our experience with the 1995 – 2000 Tacoma, we were able to determine that greater than 97% of the perforated frames came from twenty specific Mid-Western and North-Eastern states where road salt use is prevalent. Owners in the twenty states will have until October 31, 2010 to visit their local dealer for an inspection and application of a corrosion-resistant treatment process in order for the extended warranty to be applied to their vehicle. Toyota is currently preparing the dealerships in these specific twenty states to apply the corrosion-resistant treatment. Customers will receive a letter from us when dealer preparations are complete. Further details and limitations will be provided in the owner letter. Owners in the other thirty states do not need to take action for the extended warranty to be applied. We encourage owners to wait until they receive their letters to ensure the dealer has ample time to spend with their vehicle. If the frame is confirmed by the dealer to be perforated, it will be repaired. Obviously, this new program is different compared to the earlier model Tacoma and here’s why. When we announced the 1995 – 2000 Tacoma program, frame repair was not an option for us or our customers. At the time, we no longer manufactured frames for many variations of these vehicles. In the case of 2001 – 2004 Tacoma, replacement frames are still in production. To develop this new program, engineers here in Los Angeles, working with Toyota engineers from Japan, created a more comprehensive and less intrusive disassembly and reassembly process with built-in quality. In doing so, they identified all of the major and ancillary parts needed to complete the repair. Along with a frame, dealers will receive kits that include all the necessary nuts, bolts, washers, clips, mounts, etc. Additionally, they will replace specific major components like leaf springs and lower control arms as necessary. They won’t replace mufflers, brakes and other wear items as part of the program. However, if the owner wants these parts replaced, we provide the opportunity to take advantage of labor savings. We have allocated a generous amount time for dealers to complete the work and to address the unique challenges specific to each vehicle. We are confident with the unprecedented steps taken with both programs to minimize the inconvenience of our customers and to protect the value of their vehicles. It is our intention to deliver on the “total ownership experience” and to maintain loyal Toyota customers. We sincerely appreciate the feedback we receive from sites such as Edmunds.com. If you have any concerns with your Tacoma or other Toyota vehicle, please call our toll-free help number at 1-800-331-4331. Thank you. Brian R. Lyons Safety and Quality Communications Toyota Motor Sales USA
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Replying to: BrianTMS (Dec 19, 2008 3:48 pm)
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