Last post on Nov 25, 2013 at 8:59 AM
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Toyota Tacoma, Toyota 4Runner, Car Safety, Auto Body, Car Warranties, Truck
#564 of 1369 Tacoma Frame Problem Rental Vehicle
Dec 14, 2008 (10:17 pm)
For those of you that have been through this Toyota Frame inspection buy back what is the deal with a rental vehicle? I took my 2000 Tacoma in for inspection on Friday, it failed but they said I could drive it. However, the Sales Rep I spoke with before I left said that I probably shouldn't. I am waiting to be contacted by ISG now. Also, has anyone been successful in recouping any money spent on warranties that were purchased for the vehicles that failed the inspection? Any information would be greatly appreciated.
#565 of 1369 Re: Buyback money [mbardera]
Dec 15, 2008 (4:17 pm)
I spoke to the ISG person that handled my buyback about a 1099. He said that this is not a profit or loss situation and he understood early on from Toyota that there would not be a 1099.
#567 of 1369 Re: 1998 Tacoma [jakemedic]
Dec 15, 2008 (7:03 pm)
the pic u posted with your finger pointing at the dent, that is where it will fail eventually.
your dealership sux for not failing it.
what year is your truck ?
#568 of 1369 Re: Rental vehicle
Dec 16, 2008 (12:24 pm)
if ISG makes you an offer and you accept you get a loaner for 30 days.
The Service Manager at Kerry Toyota in Florence, Ky, where mine was inspected,
said I could:
1) have it right away if I left the vehicle,
2) Ikeep driving my vehicle, until the day I turned it into ISG and the ISG paid me for it, THEN I could get a loaner for 30 days while looking for another vehicle to purchase. I suggest # 2. You don't know how long it will be until you surrender vehicle, keys and title for the payment. So why not keep driving it, then use a loaner for 30 days while you look for another one?
They said it was MY choice, so your service mgr. and ISG rep should allow you to do it where you live as well.
#569 of 1369 spoke to kevin again.. the toyota customer service manager.
Dec 16, 2008 (4:41 pm)
he said that he spoke with rich ellessi ( woburn toyota service manager)
claims, "they" are working on my case with the boston regional rep.
claims there could be another inspection ??
which i assume is a stunt to determine which is cheaper for them..
buy me out or replace the frame...
will keep posting updates here.. I fear they are going to try to replace it.
#570 of 1369 2001 Tacos now covered
Dec 18, 2008 (5:21 pm)
Just got of the phone with the toyota rep who told me they will be extending the 95-00 rustrecall to the 2001 model and they will be shipping out letters to owners in 2 weeks.If you haven't recieved it by late january give them a call.The reps name was Fernando from 1-800-go toyota.
#571 of 1369 Re: 1998 Tacoma [jakemedic]
Dec 18, 2008 (6:48 pm)
Actually, your frame looks pretty good. There are no rust holes in it and you cannot stick your finger through any of the metal! Wait 2 more years and test it again. Mine broke on the way to the dealer to get it inspected. There were holes big enough to stick your fist through. Barely enough metal left holding the rear springs in place. Sway bar mounts up front had 1" diameter rust holes to the rear of the mounts! You at least have solid metal. Surface rust is not total failure of the frame.
#572 of 1369 Re: 2001 Tacos now covered [toolman61]
Dec 18, 2008 (7:14 pm)
If this is true, I am one happy Tacoma owner! Has anyone else confirmed this???
#573 of 1369 2001 -2004 Toyota Tacoma Customer Support Program
Dec 19, 2008 (3:48 pm)
Owners of 2001 – 2004 Tacomas have begun to receive letters informing them of a Customer Support Program for frame perforation caused by rust. This warranty extension will be offered for a period of 15 years, five times the original coverage, with no mileage limitation from the vehicle's in-service date, for this specific condition; some conditions apply and these are explained in the Owner Letters.
I can assure you we have gone to great lengths to fortify the integrity of this extraordinary program. Here are some details of the program and what we have done to prepare for this event.
Based on our experience with the 1995 – 2000 Tacoma, we were able to determine that greater than 97% of the perforated frames came from twenty specific Mid-Western and North-Eastern states where road salt use is prevalent.
Owners in the twenty states will have until October 31, 2010 to visit their local dealer for an inspection and application of a corrosion-resistant treatment process in order for the extended warranty to be applied to their vehicle. Toyota is currently preparing the dealerships in these specific twenty states to apply the corrosion-resistant treatment. Customers will receive a letter from us when dealer preparations are complete. Further details and limitations will be provided in the owner letter. Owners in the other thirty states do not need to take action for the extended warranty to be applied.
We encourage owners to wait until they receive their letters to ensure the dealer has ample time to spend with their vehicle.
If the frame is confirmed by the dealer to be perforated, it will be repaired. Obviously, this new program is different compared to the earlier model Tacoma and here’s why.
When we announced the 1995 – 2000 Tacoma program, frame repair was not an option for us or our customers. At the time, we no longer manufactured frames for many variations of these vehicles. In the case of 2001 – 2004 Tacoma, replacement frames are still in production.
To develop this new program, engineers here in Los Angeles, working with Toyota engineers from Japan, created a more comprehensive and less intrusive disassembly and reassembly process with built-in quality. In doing so, they identified all of the major and ancillary parts needed to complete the repair.
Along with a frame, dealers will receive kits that include all the necessary nuts, bolts, washers, clips, mounts, etc. Additionally, they will replace specific major components like leaf springs and lower control arms as necessary. They won’t replace mufflers, brakes and other wear items as part of the program. However, if the owner wants these parts replaced, we provide the opportunity to take advantage of labor savings.
We have allocated a generous amount time for dealers to complete the work and to address the unique challenges specific to each vehicle.
We are confident with the unprecedented steps taken with both programs to minimize the inconvenience of our customers and to protect the value of their vehicles. It is our intention to deliver on the “total ownership experience” and to maintain loyal Toyota customers.
We sincerely appreciate the feedback we receive from sites such as Edmunds.com. If you have any concerns with your Tacoma or other Toyota vehicle, please call our toll-free help number at 1-800-331-4331. Thank you.
Brian R. Lyons
Safety and Quality Communications
Toyota Motor Sales USA